9.5

Reviews of Hotel GENI Kazbegi 4 stars

Betlemi Street N15 kazbegi, 4700 Stepantsminda, Georgia

  • Ofer

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    New property, very clean, amazing views from the windows and balcony, excellent customer service. David the host was very helpful and attended to all our needs, suggested trails, booked restaurants. There is an excellent restaurant right next to the property.

    Nothing bad to say. It was really great.

  • Kirsty

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Fantastic location with amazing views.

    Nothing.

  • Gega

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
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  • Mohamed

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    Check in process took too long

  • Kirsty

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Fantastic location, good facilities, amazing views, decent breakfast. We really liked the restaurant located just behind. It’s the best food we’ve had in Georgia, but do book if you want a table inside.

    Nothing.

  • 7.0 Good
    Burhan

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    The location, the view , the terrace

    There is no balcony for my room and the terrace is shared , no fridge , no AC , no daily cleaning

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  • Svetlana

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    The hotel is comfortable. There is everything for comfort. The staff is very friendly. Delicious breakfasts.

    It would be nice to have at least a small kettle in the room. The common boiler does not work well. And there is a problem drinking just coffee.

  • 7.0 Good
    Tatiana

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    The hotel is nice, good location, incredible view, cozy room.

    Everything would have been fine if it weren’t for the hotel owner. Without getting the facts straight, he rather rudely started insisting that everything was correct. Without even asking me, he suggested I find another place to stay if I didn’t like something. He completely ignored what I was saying and just kept repeating himself. This attitude somewhat spoiled the impression, which is why my rating is lower.

  • Charelli

    Reviewed: 1 August 2025 · Stayed in August 2025

    Verified review

    Everything exceeded my expactations. The hotel staff was amazing and lovely.They were super caring and friendly. I could just live there for years if I had a chance. Amazing views, amazing food ,I am just still blown away how great our stay was. Thanks for the amazing staff, everyone was so welcoming and sweet.

    There is literally nothing that I did not like. zero complaints. everything was great.

    Property response:

    thank you very much

    Hotel GENI Kazbegi
    13 August 2025
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  • Nawaf

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    The entire staff, especially the girl, was wonderful and helped me with everything. I complained to you and I look forward to coming back to you again.🤍

    Property response:

    thank you

    Hotel GENI Kazbegi
    14 August 2025
  • Jaesin

    Reviewed: 20 July 2025 · Stayed in July 2025

    Verified review

    Elene is great 👍 thank you all

    Everything

    Property response:

    thank you very much

    Hotel GENI Kazbegi
    13 August 2025
  • Christel

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    My husband and I both like hiking, and this hotel was perfectly placed for this activity. Walking distance from Trinity church and many trails. Breakfast was amazing. Staff were so lovely and helpful.

    No fridge in the room or the common area for the guests to use.

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  • Lukáš

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review

    We had a room with a terrace and an incredible view, we can recommend it all the way. Beautiful modern, clean rooms, great location.

    Property response:

    thank you very much for a nice review

    Hotel GENI Kazbegi
    17 July 2025
  • Mari

    Reviewed: 15 June 2025 · Stayed in June 2025

    Verified review
  • Ali

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    Everything was excellent, the family's treatment and reception, the location and the price for the value. The rooms are also clean and tidy and the view is very beautiful on the mountain and the city as well. There is a bidet.

    You should be careful at the entrance to the house because it is located on a slight hill ، You have to carry your bags because there is no elevator.

    Property response:

    Thank you very much! Waiting for you again.

    Hotel GENI Kazbegi
    8 July 2025
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  • Ivane

    Reviewed: 7 June 2025 · Stayed in June 2025

    Verified review
  • Stanislav

    Reviewed: 6 June 2025 · Stayed in June 2025

    Verified review

    It is a very clean and high-quality hotel. It provides convenient rooms with all the necessary furniture, even a small table for doing paperwork in case it is necessary. In the dining room, you can find a lot of big tables and always existing hot water and coffee, and a variety of tea types. The big parking lot lets you park in the closed hotel area to sleep calmly while your car is safe. People who work in the hotel are available and can speak Russian, English, and, of course, Georgian, so you'll never be stuck with your questions. In ten minutes of driving down to the city, you can find shops and different food places, and also a gas station. The area around the hotel - it is mountains, with all their beauty. Also, at this hotel, I experienced the most beautiful breakfast I've ever had in a hotel.

  • Madhav

    Reviewed: 31 May 2025 · Stayed in May 2025

    Verified review

    Breakfast was extremely good with a wide variety of platter. They treat you like family and serve hot food.

    Water bottles in rooms

    Property response:

    Thank you very much! Waiting for you again.

    Hotel GENI Kazbegi
    8 July 2025
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  • Shyam

    Reviewed: 20 May 2025 · Stayed in May 2025

    Verified review

    Great guest house very close to the church with a great view of the valley below. There's a shared terrace as well where you get a view of Mt. Kazbek as well

    Property response:

    Thank you for a great review ❤️

    Hotel GENI Kazbegi
    20 May 2025
  • Yuri

    Reviewed: 2 May 2025 · Stayed in May 2025

    Verified review

    Quiet location Room was clean

    Staff didn't bother to tell us that breakfast had to be pre ordered.. so we were left with nothing the next morning for breakfast.. Payment was all that is cared about when checking in. Very basic rooms: No TV No fridge No closet No proper sound insulation (noisy hallways) Not worth the price.

    Property response:

    Dear guest, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your stay did not meet your expectations. We would like to clarify a few points regarding your experience. Upon your arrival, we personally welcomed you, collected your information and payment, and even offered assistance with your luggage to ensure a smooth check-in process. Regarding breakfast, we understand your disappointment. However, as clearly stated on our website, breakfast is not included in the room rate and needs to be pre-ordered in advance. For this reason, we do not ask each guest individually during check-in, as this information is readily available online. If you mentioned your interest when you saw the breakfast table set the next morning, we would have been more than happy to prepare it for you within 30 minutes. As for the room, we strive to be transparent in all our listings. Our website specifies that rooms do not include a TV, fridge, or closet, and this information is available before booking. Additionally, our hotel was nearly empty during your stay—only one old couple was present—so it’s surprising to hear there were issues with noise. We have not received similar feedback from other guests. We truly value your feedback and will continue working to ensure every guest has a comfortable and informed experience. Thank you again for staying with us. Warm regards, Hotel GENI Kazbegi

    Dear guest, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your stay did not meet your expectations. We would like to clarify a few points regarding your experience. Upon your arrival, we pers… Show more

    Hotel GENI Kazbegi
    2 May 2025
  • Soh

    Reviewed: 18 February 2025 · Stayed in February 2025

    Verified review

    Owner very friendly, Best views

    Location far from center

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  • Elizabeth

    Reviewed: 5 January 2025 · Stayed in December 2024

    Verified review

    It was just great! Clean, comfortable, great view from the balcony. Big thank to Katherina, who helped us and made us feel like home. There’s nothing to complain about, really great place for the price, we will definitely come back in summer. The only thing that is really needed is washing machines or laundry room so people could stay longer. This was the one and only reason we left earlier, otherwise - perfect place to stay. I highly recommend it to everyone!

    no laundry room

  • Natia

    Reviewed: 8 September 2024 · Stayed in September 2024

    Verified review
  • Natia

    Reviewed: 8 September 2024 · Stayed in September 2024

    Verified review

    It’s very clean, neat and new. Amazing and friendly hosts and gorgeous view. The price is perfect 👍

    Nothing to dislike

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