Service from the staff needs to be improved.

Amenities inside the room.

Stayed in April 2024

We arrived at 15:00 and room was not ready. Toilet was dirty, no toilet paper.

Breakfast, location, spa

Stayed in January 2023

Disappointing Experience – Poor Communication and Service Unfortunately, my stay at this hotel was not pleasant. Most of the staff could not communicate in English, which made even basic interactions difficult. I had requested a baby cot, and when it was brought to the room, it had a bad smell, which was unacceptable. I also faced a major issue with the reservation team. I tried multiple times to change my check-in date and contacted the hotel repeatedly, but received no proper response. One staff member answered but couldn't understand me and asked me to call again the next day. I kept calling from 10 AM with no answer, and by the time someone replied at 12:00 PM on the check-in day, they charged me for an extra night — even though I had already booked another hotel due to their delay. When I arrived on my original check-in date, no one from the staff was able to assist me properly in my booking issue . I tried to raise a formal complaint, but they refused to accept any complaint at the hotel. Eventually, they arranged a call with the reservation team, who simply told me to deal with Booking.com directly. Additionally, the hotel lacks a centralized system for room assignments. I had to search across three different blocks just to locate my room, which was very frustrating after a long day. Overall, I do not recommend this hotel. The lack of communication, poor service, and disorganized setup made this a stressful experience.

Location is good Furniture is new

Stayed in August 2025

Shower glass door shattered during our stay at the resort and my mom got minor injuries. But the manager of the resort didn't even express any concern, didn't even ask if anyone was injured and he was not letting us leave the resort without paying them the extra fee for the damage instead of offering us the compensation. Finally I called the police and the police officers were shocked with the fact that they were not letting us leave the property. We were finally able to leave the resort with the help of the police. The receptionist was very rude and she was screaming at us.

The property was clean and cleaning ladies were very nice and polite.

Stayed in January 2025

მომსახურე პერსონალი ძალიან უყურადღებოა. რამდენიმეჯერ თხოვნის მიუხედავად არ ჩაგვირთეს ინტერნეტი და მთელი 9 დღე არ გვქონდა wifi და ტელევიზია.

Stayed in August 2024

The smell of the place is due to the kitchen. The smell of cooking wafts greatly in the corridors. Also, the sofa was not cleaned well. It has bad odors and the bathroom door is broken and cannot be closed from the inside.

the site

Stayed in June 2024

I didn’t get the room i have booked. A frontman explained to me in a very rude way that i had booked the room not in The Kristal resort but in Kristal appartements. While i choose Kristal resort only because of its good breackfast . They sent me to appartements with no breackfast include, no wifi at all. And when I asked if I can get any cofee in the morning, reception man told me maybe I can find any in someone else’s appartements! This is worst experince I ‘ve ever had with Booking.

Stayed in March 2024

We did not had Wi-Fi so to TV access.

It’s not crystal hotel but apartment on rent. Anyway place has its own pool and sauna, walking distance to restaurants, pharmacy, markets, ski rentals and lift, also skating ring.

Stayed in January 2024

Staff was rude I ask that I need someone to help me in the luggage they say no you can bring it by yourself. no WiFi in the room we ask for wifi every day they say tomorrow and they didn’t fix the issue. We stay 3 nights they never clean the room no water in the room. Far from the centre you need taxi to go centre

Near to ski place and cable car

Stayed in January 2024

There are no comments available for this review

Stayed in July 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in February 2024

There are no comments available for this review

Stayed in January 2023

There are no comments available for this review

Stayed in July 2025

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Stayed in January 2025

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Stayed in March 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in August 2024

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Stayed in July 2024

There are no comments available for this review

Stayed in January 2024