Reviews of Crystal Hotel & SPA 5 stars

The breakfast is not that good , the room is average

Everything was fantastic

Everything is nice except for the reception staff. There is no smile on their faces. It is as if they are angry at my presence, to be honest.

The cultural experience at Crystal hotel and spaleft us with many stories and great memories. The hotel facilities and room services are exceptional. The staff are also accommodating and friendly.

The hotel facilities and room services are exceptional. The staff are also accommodating and friendly.

Everything except breakfast

Breakfast is soo poor and like 1st star hotel only

Location

No AC, Internet service very bad, slipper very bad, some of reception team wasn’t not helpful and didn’t introduce any help

Everything

Nothing

Clean, breakfast is good

The view is not same like the photos

Excellent facilities and rooms

The hospitality of the staff was not up to the expectation.

Location is near to the telfrik. The swimming pool and gym are amazing. The dining hall is spacious, and there are nearby cafes as well, which offer Halal options.

Many concerns on the reception staff. They are not welcoming at all and need a lot of training in hospitality. At the check-in, after they confirmed my booking and handed the room card, they started explaining about fines for losing the card, a fine for plugging any devices like cooker!! and they didn't explain anything about their facility or where the breakfast location, swimming pool or anything until I asked them!! At my last day, after I finished the breakfast at 11am and was going back to my room, I saw one of the reception team walking through the corridor and knocking on all doors! I didn't understand what going on. Then at 11:30 I started receiving calls! I couldn't answer the first one, so 10 minutes later, they came and knocked on my door! It was one of the reception guys and he only said check out !!!! I asked him what time is the check out, he said 12pm, i told him what js time now ? He said 11:40am i told him so why are you at my door??? Am i late for the check out? He said that the room is booked so wanted me to leave on time. This was very annoying. At the checkout, they were watching me taking my bags and no one offered any help. I have never heard any welcoming word or received any thank or smile from the reception guys during my stay. Breakfast timing is 9 am To 10:30am only !! This is the shortest breakfast period I've ever seen in any hotel. Breakfast options are not great. Rooms view either to the telfrik side or to back view toward other hotels. So there is no privacy. No AC, and no net for the window, so you need to keep the window closed to avoid flies, which makes the room hot. Overall, the stay was not very pleasant for the above reasons, especially the attitude of the reception team.

Outdoor and yard

Breakfast

Everything was almost PERFECT

The stuff team in the reception were rude, both of the guys were rude and not friendly, I don’t know why they are working there if they don’t like their jobs

The location is very pretty and peaceful enjoying the weather and everything is in walking distance

Longe crystal the staff is so late

everything

nothing