Reviews of Bakuriani Inn 5 stars

The bar staff were polite, and the room looked clean at first glance, but it ends there.

Extremely Disrespectful and Unprepared for Families – One of the Worst Hotel Experiences We’ve Had We stayed here with our 2-year-old and were shocked by how poorly this hotel is managed. Despite being filled with families and young children, it fails to meet even the most basic needs of a family-friendly stay. Hygiene was unacceptable: I saw the cleaning lady use the same cloth to wipe the toilet seat, windows, and furniture. That alone made us question the cleanliness of everything in the room. There is no air conditioning, and the front yard is extremely noisy. If you close the windows to let your baby nap in peace, the room becomes uncomfortably hot. Also, refrigerators are not working, we had to ask bar stuff to store baby's milk for us and disturb them 2-3 times a day, it was terribly uncomfortable for us as well. There was only one functioning elevator, which was constantly occupied by staff transporting trays and cleaning supplies. It made getting around with a stroller painfully slow. It remained so for the whole 10 days we were there. No one fixed it. The mattress was so noisy that every movement woke our baby. No chance of getting out of bed quietly. The baby cot was stained and had holes in the mesh sides — possibly burned. It looked unsafe and unsanitary. The pool opens only at 10 AM, so no chance of an early swim before the rush or before your child wakes up. The reception and reservations team constantly gave conflicting information, making everything more difficult than it needed to be. For adding one meal per day I got 3 different prices :)) The check-out policy was absurd — although check-out is at 12, our key cards were blocked at 11. We were locked out of our room while still carrying our baby and luggage. I’ve never experienced something this disrespectful in any hotel. Meanwhile, my friends’ room wasn’t ready even by 3 PM, which was the official check-in time. Meal pricing was disappointing.

The facility The location The balcony Shower and water are very clean

The bed is not comfortable ! GYM and POOL and massage are all almost for females Staff are not welcoming The breakfast time is only two hours duration

nothing

everything's, room very old not clean, bathroom not clean and some broken sink and door not locking also, the kitchen not having a lot of basic items, the breakfast not nice the staff are not cooperated; they are very rude and not friendly with the kids very difficult to speak English with them, the cafe staff rude the hotel location far from the street too dark area in the night not recommended at all.

perfect

Good location staff as well

Not good cleaning during my stay no room service comparing to other five star i don’t recommend to to stat a family

Garden in front of hotel

Elevators busy and one not working , breakfast isn’t good enough

Location , Facilities and View

Service at the bar and restaurent

View

I don’t recommend it only good thing is the view

Weather and nature

Reasonable service

Nothing

There is no room service, you have to pick up what you want by yourself. The rooms are not soundproof so you can hear your neighbors. No Air conditioning and when I ask for a fan like any other hotel they said we don’t have !!

Great place, when I'm in Bakuriani I always stay there.

Some minor technical issues, bathroom lock is not working, and floor under the entrance door was not properly fixed.

Everything. Especially kind staff

None

Staff was nice and helpful.

Our stay at the hotel was disappointing overall. While there was a garden area with attractions for children, everything came at an extra cost—even the smallest games—making it feel less family-friendly than advertised. Breakfast was very basic and low quality. There were no seasonal fruits, and almost no food options suitable for children. The coffee was also quite poor, which didn’t help start the day on the right foot. To make matters worse, the road leading to the hotel was broken and dirty, which made getting there unpleasant, especially with kids in tow. There was a billiard table available, but oddly, no balls were provided—rendering it completely unusable. Unfortunately, we wouldn’t recommend this hotel to families or anyone expecting a comfortable, welcoming experience.