The bed is not comfortable ! GYM and POOL and massage are all almost for females Staff are not welcoming The breakfast time is only two hours duration

The facility The location The balcony Shower and water are very clean

Stayed in August 2025

Service at the bar and restaurent

Location , Facilities and View

Stayed in August 2025

Reasonable service

Weather and nature

Stayed in July 2025

Some minor technical issues, bathroom lock is not working, and floor under the entrance door was not properly fixed.

Great place, when I'm in Bakuriani I always stay there.

Stayed in July 2025

I didn't like the food ordered at the bar😔The service was much better in previous years.

The location is good, the yard area is good. I have been coming to this hotel for many years and I love staying here.

Stayed in June 2025

Whilst The stay was wonderful, the hotel didn't feel like a 5 star facility. It lacked ordering food to rooms and there are no dedicated workers to carry your luggage for an example.

The location, food area, rooms, and balcony views. It's a must to mention how safe it felt due to having secure premises.

Stayed in June 2025

Breakfast option are limited and not varied

Rooms clean,nice balcony hotel amazing for relaxation,quiet and delightful. Staff helpfully and friendly specially Sona.

Stayed in May 2025

Staff are very friendly especially at the bar the lovely ladies there were so good with dealing with my kid and my wife Also the food was wow everything in the breakfast were delicious and like home made if i will decide to go for bourjomi or bukriani i will definitely choose this hotel also the food at the bar were at reasonable prices and was wow i considered this hotel as one of the best places that i ate during my 12 days stay at georgia

Stayed in April 2025

Comfortable room, amazing mountain view, and a great spa center with a sauna and pool! This is our second time staying here, and we’re enjoying it just as much!

Stayed in March 2025

Food. Breakfast and coffee is really bad.

Amenities are good: playground, pool, balcony.

Stayed in February 2025

staff should be more friendly.

breakfast was quit good, not too many verities though, location was very good, loved everything in the hotel and checking in & out was super fast.

Stayed in February 2025

Light on a balcony was impossible to turn off and its light got into room at night. Bed was creaking.

Spacy and comfortable room, very good meals (breakfast, dinner), has parking lot, own territory, and location is good (10 minute drive for skiing). Friendly staff.

Stayed in February 2025

The pool water was dirty. The food in the restaurant and at the breakfast buffet was tasteless.

Stayed in February 2025

The spa area in the hotel is too small for the number of guests. It gets overcrowded, making you question the hygiene standards. I stayed for three nights and requested fresh bed linens every day; each time, they said it was done, but the linens were never changed. Room cleaning is superficial. There is no option to adjust the room temperature (Room 505). The elevator works inconsistently—sometimes it functions, sometimes it doesn’t. Although the hotel is advertised as a 5-star establishment, the cleanliness and service do not meet 5-star standards. The price is high considering the facilities and service quality. Hotel staff handle problems superficially.

The hotel’s location is good—neither too far from nor too close to the center of Bakuriani. There is a large supermarket nearby. The hotel has a spa, and the breakfast is good. It has a spacious yard and offers the opportunity to play billiards. Inside the hotel, there is a restaurant & bar with a good menu. It is suitable for a family vacation.

Stayed in January 2025

Fridge is not working.

Stayed in January 2025

We did not like the food and service in a lodge. They were very late with orders and could not explain everything. Many things were missing from the menu. We had extra change for a coffee that we did not order. Definitely needs to be improved. We preferred Georgian restaurant near the ski resort. We also were a bit cold in the evenings in our room and were wearing extra cloth for sleeping. So, take wormer pajamas with you.

We liked the hotel. The location is good you can walk to ski resort or use a taxi for 10 or 15 lats. Has extra activities for smaller kids outside. It has good spa with warm pools and nice sauna. Breakfast was good and rich. Rooms were spacious and clean. Every day we had extra bottles of water, tee and coffee. Generally we enjoyed our stay.

Stayed in January 2025

It’s great for families but for singles or couples might be overcrowded as lots of families with kids come to visit. Location is not bad but it’s not straight at the ski lift. It’s not easy to walk with skis and frozen roads to the skilift. So you have to go by taxi or a car. Nearest ski lift is Kokhta. Didveli is but far away. We came here from Krystali hotel and were initially bit disappointed because of the location, as that one was right onnthe ski lift. But overall exererinc ein Bakuriani Inn was not bad. Spa was better here that make them up. Also staff was not so well trained for a five star hotel. Very poor service in that regards. Reception staff was absolutely ridiculous. They argued on who is going to check us in. Also we did not like our room as there was a smell of cigarette and they were not so effective to solve our problem. Finally they moved us to a new room that was a better one but how they treated us in this situation was not exactly professional. Receptionist said, 4people checked a rooom and there was no smell there🤣 so I was like, shall we argue who has better smell sensors? The laminate was also damaged in the first room. Overall we had nicer views in the Crystal Hotel Bakuriani that made is not like our room. That also influenced our opinion initially but at the end experience was not so bad.

Shared spaces, like children room, tv room, billiard room

Stayed in January 2025

Price compare to the service, food

Location

Stayed in January 2025

Limited hours for using the gym, pool etc couldn’t be accessed before 10am, food for the breakfast could include more fresh fruit etc, what was available was not ripe. Noise from above floor travels loudly - don’t know if we were unlucky to have exceptionally noisy guests above us but transferred enough to wake us at night.

Family room was a good size, beds were pretty comfortable and house cleaning did an exceptional job of cleaning each day. The facilities were nice - pool, spa, sauna, gym, lots of communal areas for guests, and food ordered from the cafe/bar were tasty and good portions. Location was pretty good to the slopes, the grounds had plenty of space for snow play for the kids.

Stayed in December 2024

swimming pool and location

Stayed in December 2024

As a recommendation: Breakfast needs to be better, as we did not like it we never try any other meals at the hotel. So we cannot say anything about Lunch, dinner or A La Carte menu. Also room doors don’t have any soundproof, we could hear everything that was going on in corridor

Overall it was a great stay! It’s been long time I have not seen snow and my husband have never seen such a snow ❄️ ⛄️ So, it was fun! Check in was fast and smooth, special thanks to Ana, Merab, Sona and Elene Room facilities were good, cleanliness was great 10+! All room and bathroom amenities were available and enough for two people We had an amazing view overlooking to the garden and trees 🌲🌲

Stayed in December 2024

Breakfast should have more options, considering it's a 5 star hotel, however, overall it was fine.

This place looks really good. The room we got was well equipped, spacious, and with a huge balcony facing the front yard of the resort. It's a great place overall, recommended.

Stayed in December 2024

ძალიან ცხელოდა ოთახში და კედლებია საშინლად თხელი, ყველასი ყველაფერი ისმის 😌

გემრიელი საჭმელი, ლამაზი და კომფოტული გარემო

Stayed in December 2024

Breakfast had very few options and food was not delicious at all. Also there was no sweet options, no pancakes, no croissants or something like that. (There was Nutella and jams but nothing to put them on). Restaurant had very few options as well, 10 dishes at max. Also everything had red pepper 🌶️, even the dishes that should not have.

Stayed in December 2024