Reviews of Villa Hotel 4 stars
49-51 Burnbank Road, Hamilton, ML3 9AQ, United Kingdom
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Reviewed: 21 July 2025 · Stayed in May 2025
Verified reviewLovely welcoming hosts. Great continental breakfast included.
Decor was dated. Curfew of 11pm which was fine for me, but may be too early for others if attending evening events.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewNothing
Rooms dirty stains on sheets and walls, security and safety issues
To address your comments. Booking.com provides all the information required by guests, on the partner site, for potential guests to ensure their choice is the right one. It clearly stated that your booking would be non refundable. You stayed for one night out of 4 and left without a word of complaint because your job had changed suddenly and you no longer required the room. You didn’t cancel and we held the room for you. We were contacted later and offered you a partial refund despite your booking being non refundable. You did not accept. Your comments are dishonest and disingenuous. We have a rating of 8.2 with most of our guests being very happy throughout their stay. Had you shown a little gumption and spoken to us rather than running away and complaining later, maybe the issue could have been resolved at the time. We understand you’ll NEVER return to this hotel
To address your comments. Booking.com provides all the information required by guests, on the partner site, for potential guests to ensure their choice is the right one. It clearly stated that your booking would be non refundable. You sta… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewLocation
How I checked in on booking .com and as I’m working away it’s always good to have a restaurant and bar but there was no mention of this hotel changing owners on my first night …so i was the only person in the hotel with no bar no food available at all not even snacks.not. good enough booking .com.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewGreat staff exceptional very accommodating
Nothing
Hi Mark, thank you very much for taking the time to review our hotel. Your comments are much appreciated Kind regards Nidal
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewStaff were very friendly
My issue. I struggle with stairs.
Hi Anna, thank you very much for taking the time to review our hotel. Your comments are much appreciated. We’re sorry that you found the stairs difficult Nidal
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewStaff and evening meals erred outstanding. Will definitely stay there again next time I’m working in Hamilton.
Room wasn’t huge but it was fine for my needs.
Hi Will, thanks so much for taking the time to review our hotel. Your kind comments are much appreciated Nidal
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewFriendly owners. Good for families. Tea and coffee in the rooms.
Limited breakfast options for vegans.
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewClean, everything we needed in the room and friendly, welcoming people
Breakfast was very basic, furnishings old style but clean.
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewThis is a thoroughly unpleasant hotel. Please avoid! Décor is stuck in the 70’s, my bed was very un-comfy, single glazed window did not close, leaving a lot on noise from the main road. After a terrible night’s sleep, I was 2 minutes late for breakfast, to be told breakfast is “closed”. Not great service. Safe to say, I won’t be staying there again! PS. Place is full of free Palestine bull s—t. So, if you are offended, not the place for you.
You’ve exposed yourself as a supporter of genocide and have fabricated a list of falsehoods because you were offended by our stance against it. Shame on you sir.
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewPerfect for the single night, single traveller stay. Single room small but as expected for an Inn type hotel. Clean, comfortable and quiet. Easy parking. Bar and restaurant were very good with good choice, quality and portions of food for evening meal. Very full options for continental breakfast that should meet anyone's requirements. Hotel owner and wife were very hospitable and couldn't do enough for you. If you like whiskey I doubt you will find a better selection anywhere and the malt whiskey of the day was very reasonably priced. In short, if you are looking for a simple, but comfortable room for a night or two at a very reasonable price you won't be disappointed.
No issues at all.
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewRoom was excellent, plenty of drawer space and clean and comfortable. Great host who was friendly, chatty, and informative. Excellent bar - especially if you're a whisky lover. Very short walk to the train station for half hour trip into Glasgow. Good choice at breakfast.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewQuiet, traditional, and incredibly friendly. Amazing food too. Would have happily stayed for longer!
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewProper old school single room. Clean and comfy
Hi Peter, thank you for taking the time to review our hotel. Your kind comment is much appreciated
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewVery smart Well maintained
NA
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewOwners were very friendly & helpful.The room was very clean with loads of drawer & hanging space. Great location if you need a budget hotel for visits to Glasgow or Edinburgh. Train station round the corner & supermarket. Amazing collection of whisky!
Nothing I disliked & for the price paid is excellent value for money & would definitely stay again.