Reviews of Mercure Livingston Hotel 3 stars

The location of the property is very convenient.

The room was in a poor condition. The lights were making strange noise every time they were turned on. The carpet and walls of the room was old and stained. The staff at the breakfast were not that friendly except one Asian lady who was very nice.

The reception staff were very friendly and helpful

The beds were very comfy, and you could open windows and get fresh air. The staff were generally friendly.

The food was a bit average, the Caesar salad with haloumi was literally lettuce and a tiny bit of uncooked haloumi. Not really worth the money as a main meal, would have been okay for a side salad.

Stuff was overall very friendly and helpful. Just one was a bit curious but overall, we rate it with pretty good and nice in fact! The room itself was spacy in our case, but the furniture was quite old and not really that good anymore. However, we stayed there just for little while and it was okay for us. Breakfast was very well indeed. Choices were good and everything we tried was good. IMO it's a good location also, shopping, food cords are nearby as well as EDI and EDI airport So overall it was a good stay whereas the hotel needs some renovation here and there already.

old furniture, some maintenance challenges for the future

Good situation, close to the airport. Easy to find it. Nice staff.

Old-fashioned building

Family room and comfortable beds Quiet room

Staff were not well trained and food served very late The dessert menu brought to us and forgotten about it then has become too late to have it

Level access from the car park into the hotel and checking in was problem free. Our family room (138) had a double bed with two separate single beds and was very clean and quiet. We all enjoyed a good night’s sleep. Electric kettle and plenty of tea and coffee options are provided. The bathroom has a combined shower/ bathtub with a strong water supply for a nice shower or soak. Nice amount of storage space / room furnishings and a large tv on top of a set of drawers. Overall a very pleasant family stay. FYI The Livingston designer outlet malls area is only a five minute walk away from the hotel. Highly recommend a visit to anyone who likes a fantastic shopping experience. We were surprised at the mix and size of the shop choices from foods to coffee and clothing brands both Glasgow or Edinburgh are easy to get to using the M8 motorway.

Not applicable.

The gas had went down so I had to get a refund on my evening meal and order a Just Eat instead

Poor choices

The stale smell within the hallways, dirty and worn carpets

Breakfast was plentiful, and good quality. However, the food was almost cold, and this was not helped by the fact that the plates from the warming machine were at most tepid. Surely, you can do better than this!!

See above

Nice breakfasts. Some evening meals in the restaurant were good, but others less exciting. Overall the food and accommodation was reasonable. A short drive to Livingston North station for trains to Edinburgh. Staff were always friendly and helpful. The room was comfortable with nothing lacking.

Overall the hotel is a little dated in decor and facilities but was generally acceptable in all respects.

The reception staff very polite. The breakfast staff excellent.

Only 1 towel in a twin room. Should NOT need to goto reception. No instant coffee at breakfast. Had to ho back to room to get the sachets provided in room. The bathroom fan is ridiculously loud and stays on far too long post light off. The decor is very tired throughout the hotel and feels like it should be a film set for a horror film. Shining 2? Pillows either flat or very hard. We felt we had cauliflower ears when we awoke from not a relaxing sleep. We were tired the next day which made our journey home very unsafe.

It was clean, with friendly and helpful staff. Decent breakfast, gluten free bread was provided!

The price was high in comparison to the age of furnishings.

Handy location for airport. Entrance area is clean and the staff were helpful

Room a bit tatty. Carpet very worn

If wanting to shop at the Shopping Centre it is very close.

Easy to find, suited the location for our onward travel, clean room and comfortable bed, free parking.

Felt like we were given the worst room next to the Drome of the boiler room, and availability to upgrade. Couldn’t believe the Karen bar didn’t accommodate for a bitter drinker, not even a bottled choice. We stayed for our evening meal, which including the two of us, only had one other guest eating. The choice was very basic, what I would call freezer surprise. We tried an evening walk, but the location is next to an industrial area and council estate, so not much to look at. At breakfast I was invited to ask for any type of egg, poached etc. when I did actually ask for a couple of poached, they never arrived, some 15 minutes after my request when I questioned it, I was told they were having issues so I told them not to bother. I can’t say I would stay again.

Ideal location for our needs as on LEJOG. Allowed us to keep expensive bike in room which settled husband! Whilst breakfast was ideal catering for Gluten Free but not so evening meal- see below. Lovely reception staff who were exceedingly helpful to our needs. Clean and good rooms though noisy bathroom extractor fan( we just cut the light there! Would have liked less bedding as so hot but no air con but used fan provided which helped but had to run all night( thankful we hit Scotland in the sunshine not the expected rain! ) suited our needs except see comments below on traffic etc!

Location! Livingston is like Milton Keynes on a bad day with so many roundabouts and lack of signage,Husband took an hour for a 10 minute route from the hotel despite maps! Not the hotels fault but location on route was importantly to us. Traffic too as I had sat nav and went to get petrol which added half hour to my leaving for a station only 3 minutes away! Evening meal had limited Gluten Free choice- 2 items - which for a medical condition is poor when vegan/ vegetarian had several and that is only a lifestyle choice!! So please upgrade. Staff rushed off their feet as we coincided with a large coach party and insufficient servers for the bookings! The two front of house were trying their best but it meant a wait for us. We were warned and whilst our drinks arrived promptly the food was on the drag. Fortunately the Lionesses were playing a Euro match which we watched. The servers front of house could not have been more apologetic!

All the staff were excellent from reception, to housekeeping and were very polite. The location was good for what we needed. Breakfast was nice and the staff were very helpful. The bed linen and towels were clean, beds were fine.

The Hotel itself needs a complete overhaul, It obviously hasn’t had an upgrade in many, many years, it still smelt of stale cigarettes which must be ingrained in the carpets, walls, furniture etc. it’s such a shame it could be a really nice place. The hotel was very busy so the footfall must be good.

Paid a lot due to last minute booking. Place was really tired, including holes in carpet of my room. Worse - it obviously hadn't been hoovered as there were crumbs on the floor

Its was OK