Reviews of Raffles London at The OWO 5 stars

It's a beautiful building and the staff are very friendly and attentive. The tour of the building is worth doing if you like a bit of history and want to see some of the suites. The restaurants are lovely and offer set lunch menus, the al carte menu is a bit expensive. The spa and pool area are great too.

Raffles at OWO was the best choice I could have made for that trip. Outstanding service and personel that made all of our dreams and wishes come true, which made it an unfortgettable experience for a special occasion. All the little birthday touches, room upgrade, earlier check-in, welcome champagne - we were excited already at the beginning. And then the room itself, being spacious, light, very clean, elegant; the swimming spool and the spa exceeded everything we could have hoped for, absolutely the best we've experienced at a hotel. scrumpcious breakfasts at an extraordinary restaurant, with impeccable service. great, well-equipped evening bar. and one of the most extraordinary elements - the location. we felt luxurious and well-taken care of. absolutely the top spot to stay at while in London.

the only thing we didn't like was the fact that there was an additional service fee for each day of the stay, which we were not aware of and which we could not resign from. and maybe the coffee at breakfast could use some work. apart from that - all great!

The staff on the day of visit were great. The room service was great. The room was as expected maybe a little smaller than I had hoped. The bathroom was really nice and I had the best shower I've ever had.

The breakfast the next day was beyond shocking. I have never had such bad service and it ruined my whole experience and wont be staying again. I had to ask 5 times for a waiter to come and take our drinks order. The restaurant was not even busy. In the end I went and got the cold drinks from the kitchen myself- which is not a problem had I not had to pay £100 odd per person for the privilege. The waiters were really stand-off-ish when they were asked what was going on. There were two other tables in the restaurant and both also were complaining about the service. The full English breakfasts came up cold. One of the guests on our table ordered avocado on toast and that came up 10 mins after the rest of ours. It was just a horrible way to end an otherwise OK experience. When complaining about the breakfast at departure, we were not offered a refund.

Everything

Nothing

How it was refurbished

Style

Amazing hotel and the staff working there can’t do enough to be accommodating. Such a beautiful hotel and facilities.

Incredible stay. Very good service from lovely people which made it feel like home from home. Beautiful room and very comfortable beds. Nothing was too much trouble which made for a very relaxing stay with large suitcases and taxis to arrange. The building is beautiful and the attention to maintaining original details was special. There are tours in the morning given by the staff. We left too early for breakfast for a flight but there was tea, coffee and freshly pressed juices available in the lobby area which was thoughtful.

Beautiful and historic property. Staff are wonderful

It is one of the best hotels we have ever stayed in. Amazing building, unbelievable SPA, like in heaven, one of the best gyms, delicious food in restaurants. Everything was perfect about our stay.

not applicable.

We had an amazing stay at Raffles OWO. The staff were exceptional, from check in to leaving, and made our stay memorable. We had dinner and breakfast in the drawing room which was really lovely. We would definitely stay again.

Nothing

Beautiful spa, and lovely staff. Very impressive building.

For the cost, the rooms were a little small and basic compared with other London hotels.