Horrendous mattress and bed - worst attempt at sleep I’ve ever had

Nice bathroom

Stayed in June 2025

Very dark room and light bulb was gloomy too.

Small stuffy room but bed was ok and the bedroom and bathroom were clean. Kettle hard to use and power points limited. Staff polite.

Stayed in June 2025

Room had very dark decoration, with quite a few antlers on display (!). Very small bedroom space, but only staying overnight so not a big issue for me on this occasion. Also tv ariel was broken so no signal, but did not need ito use it on this occasion.

Despite the dark bedroom space, bathroom very clean and tastefully decorated and shower had a good pressure/temperature. Only negative was that shower floor towel was wet prior to use, not sure if there was a shower tray leak or not, but did not effect usage.

Stayed in May 2025

Not being able to take the key out with you is bizarre, and the first time I encountered that level of security. I also thought the decor in the room is out of the 1940's. The wood furnishings would have been perfectly acceptable in a shabby chic kind of way but the olive green walls and ceiling feel like a prison. It is a dark room that is poorly lit and the shower had no hot water. The radiator wasn't on when we came back at night and the room was freezing. The 10 tog duvet was insufficient for the room temperature and we slept in coats. I would not wish to stay here again. There was no milk sachets to serve milk so I wonder why they bother giving you tea and coffee.

The hotel is quite close to Paddington station, and Edgware tube. It is in a nice and safe part of London, and it is close to Hyde park for a nice stroll. The staff are trying their best, but the hotel needs tlc. The bathroom was the best part as the tiled decor is lovely, and the room is prepared to a professional standard.

Stayed in April 2025

No heating in bathroom..to much furniture in room couldn't move around much..

Location very good for me.

Stayed in December 2024

No milk for coffee. Not a fork. Mugs for coffee but no wine glasses.

Situation and the helpfulness of the staff.

Stayed in November 2024

Dusty for 3 days in a row -could not get them to clean the coat rack of dust - or the windowsill.

Comfy, classic, location.

Stayed in November 2024

Room was quite small and a bit dark - but for the price good value

Good location Price

Stayed in September 2024

Room was a bit tight for space. I.e. the gap between end of bed and bathroom was tricky to negotiate.

The property was well situated with friendly staff.

Stayed in September 2024

How close it was to edgeware road, and it was comfortable for a 1 night stay

Stayed in September 2024

Our first room in the basement had a broken window seal and wouldn't close, so we could hear everything on the street outside as if there was no window at all. The staff let us change rooms the next night, which was great - we had no outside noise BUT, we could hear every part of the conversation (and song singing 😆) of the couple in the room next door til about 3 am, and again at about 7 am (go them!!) so sleep was very disturbed. It really needs sound proofing.

Good location, quirky hotel with character. Helpful staff.

Stayed in July 2024

It wasn't at the pavilion building but a couple of doors down. Which i would not have known if a cleaner wasn't outside having a cigarette at the time. room was in a basement area which was down narrow stairs. Not suitable for mobility impaired. Asked if I could be on the ground floor but no. Even though they were not fully booked. Don't think the staff had any authority to make adaptations.

Convenient location WiFi ok

Stayed in July 2024

Beds are very uncomfortable

The location The decor

Stayed in July 2024

The mattress is around 20-30 years past its usable life!

As a Manager in 4/5 star hotels on an interviews trip, wanted some5ing cheap & cheerful. My room at least, tastefully decorated in a Victorian-30s style. Room was clean. Bathroom good. Bed was an original 1930s / 1940s bed which is fine as a vintage fan.. but guys.. needs a new mattress 😂 sunken in middle and solid. Old frames add character, old mattresses add aches and pains! But overall for good central spot to move about from, £90 with. Anthropomorphic a Friday night, was fine for me.

Stayed in June 2024

No shampoo! Uncomfortable bed!

Clean. Felt safe

Stayed in May 2024

The reason I’ve book the property because I look up the Pavillion hotel ( same name and address ) and they have an amazing decoration, But when we turn up the door is lock and we have to go to the 2 star hotel 3 doors away . And paid £140 when the other room in this hotel is £100 My partner having diarrhoea so we asking for the extra toilet roll which staff said you can have only 1 per day , so we bough our own Room is tiny and it’s in the basement , It’s feel cold and no heating , mattress is dress no shampoo or hair dry provide I need to borrow one from reception ( and it’s no PAT test on this hair dry it’s look dangerous )and return as soon as possible ( surely for £280 for 2 night they can afford more £5 hair dryer ) No lobby none of any facilities No great set of tea coffee no milk It was my big day at the palace garden , so I’m very disappointed and I don’t want anyone to go to the same experience, because you can spend same amount money with the better room and got breakfast in the same area of this hotel

It’s not far from everything / Buckingham , king cross train station Some Staff are very helpful

Stayed in May 2024

Basement room a bit dark

Stayed in April 2024

The room was nothing like the images pictured and felt incredibly claustrophobic. Had to ask for toilet paper and cups in bedroom were dirty.

Staff were helpful when we arrived as they have two buildings and we went into the wrong one to start with (not overly clear from outside).

Stayed in April 2024

the bed was really unconfortable and everything was very old and did not seem clean. We asked to turn on the heater but they didn't and it was quite cold. Also, the person at the reception mocked us. No shampoo or bath soap was provided.

The location was really good, close to all metro station.

Stayed in December 2023

Everything great, except the mattress, could definitely do with being more comfortable / updated.

Stayed in October 2023

No ironing facilities or shower gel etc. Very basic, even budget travel lodges provide the standard items. Was also asked to pay in cash as opposed to online if possible and sent to a local cash point - could have known prior that's what they prefer?

Location good for Oxford street etc

Stayed in October 2023

Different. Brilliant. Cosy. I loved it; It's great!

Stayed in July 2025

The bed was comfortable, the room was cosy and it was nice to be at a distance from other rooms, when the door was shut we were in our own bubble.

Stayed in June 2025

It smells, no ventilation, uncomfortable bed, tiny room, no milk or cream. In short, we couldn’t wait to leave.

None

Stayed in June 2025