I wasnt there long enough

The 3 days were perfect, and the the setting was ideal for a weekend away with the other half.

Stayed in August 2025

Disappointing check-out experience with a bottle of still water charged from the minibar although presented as free of charge by the luggage assistant when checking in. Allegedly removed from the invoice but ultimately maintained as made up “in room dining miscellaneous” charge when the invoice was finally received four days later. Not really client friendly and rather mean for a total amount of our five days stay more than thousand times the charged amount for this bottle of water.

Excellent stay in a Bishopsgate suite as a family, until check-out.

Stayed in August 2025

Nothing.

Beautiful beautiful hotel. The staff have been amazing (especially Christina) Wonderful spacious room with great views. Fantastic breakfast, plenty of choice. The pool area was relaxing and what a great pool. We need to come back asap.

Stayed in August 2025

The shower and bathtub are in the same space.

I'm usually very particular about the cleanliness of hotels and this hotel did not disappoint. The rooms are very clean and the beds are so comfortable. There was a cleaner there, I never got her name but she was so detailed. She left me extra chamomile tea when I was ill. Additionally, I was expecting a delivery that didn't come until several days after I checked out, the concierge was kind enough to store it until I had a friend come pick up for me. The location is also perfect, it's close to everything and 2 mins walk from the subway.

Stayed in August 2025

Disappointed with breakfast. Felt unclean. ST in the same place twice and noticed food on the floor from the day before. Cutlery was all scratched. I dint see how black cutlery can work in a hotel looked cheap. Flies over the food -should be covered. The worse was my coffee -the mug smelt terrible -something not right. No cleanliness at all. I had to send it back. For the amount of money spent staying here - I would expect much better standards in the eating area. Sorry to say but very very poor far from five star.

Location & the pool were brilliant

Stayed in August 2025

Nothing could be better, can’t wait to stay again

So close to Liverpool Street station, view is incredible, room was immaculate and staff were friendly and attentive!

Stayed in August 2025

the restuarant options

new property with amazing staff

Stayed in August 2025

I think the signage and way finding could be clearer

Modern and clean with all the extras

Stayed in June 2025

Everything there was super, very good and new brand hotel, excellent location, room was very good with lot of new facilities. The staff were so kind. Everything very very good.

Stayed in July 2025

Liked everything

Big room, nice furnishings, good service

Stayed in August 2025

The AC control unit started to play up on our last night, so unfortunately we couldn’t get the room cool enough for our liking.

The room was extremely comfortable with an extra large bed and lovely views over London streets around Liverpool St station! The staff were all friendly and helpful. A wonderful stay, thank you!

Stayed in July 2025

There was nothing I didn’t like. It was a bit on the pricey side but the quality and service was amazing.

Loved everything about the stay. Rooms were lovely, great facilities, great location. Staff were amazing and could not do enough to help you. Made our stay for my partner’s birthday even more special.

Stayed in August 2025

The modern interior and special attention to detail on the kids towels and their gifts. Lovely hotel

Stayed in August 2025

Nothing

Everything was spot on!!! Fantastic service, excellent room service .

Stayed in August 2025

Gym was very very basic. Not alot of equipment and no real machines for legs, chest, arms, back. They need to add some equipment.

Great location. Very modern well appointed rooms. Amazing lap pool. Nice room amenities like coffee maker and bathroom toiletries.

Stayed in June 2025

The level of service from all staff was friendly and attentive. This is felt throughout the entire hotel, from the concierge, reception, restaurant staff, bar staff, housekeeping and spa facilities.

Stayed in July 2025

Exceptional property just a stone throw away from Liverpool Station. Rooms are well-appointed, spacious and super-comfortable. Staff excellent throughout, great dining options and many amenities within walking distance.

Stayed in July 2025

limited menu in the restaurant

attentive staff and very comfortable and cozy hotel

Stayed in July 2025

Breakfast not good

Stayed in July 2025

All was very good.

First time in Pan Pacific London. It was a very nice place to stay in London

Stayed in July 2025

Room views we were located on the 18th floor

Stayed here before excellent location and service.

Stayed in July 2025

Nothing at all.

Absolutely everything. The staff here are incredible and can't do enough for you whether it be hailing a cab, carrying bags or welcoming you back. I was even left a cake and happy birthday message on arrival. The rooms are immaculate, equipped with everything you could need and refreshed so frequently throughout your stay. Comfiest beds in London! The facilities are excellent and never overcrowded. This was our third stay here and I already can't wait to visit again.

Stayed in June 2025

Nothing

It’s absolutely beautiful. Amazing atmosphere. Would stay again

Stayed in July 2025

Clean, quiet, modern

Stayed in July 2025