The hotel has definitely seen better days, it’s looking a little weary, like it could use a strong coffee and a lie down of its own. That said, it was clean, and that counts for a lot. Some of the fixtures, however, were more tired than I was. The toilet in reception had no lock, our bathroom door didn’t close properly, and its lock looked like it was on the verge of retirement. One of the window restrictors had clearly been through some sort of dramatic incident, with broken wood still dangling. The wardrobe was leaning against the wall as if it, too, had simply given up. The rest of the room, to be fair, was fine. Clean, the bed was comfortable, and the first night was blissfully quiet. Staff were pleasant, though some of the interactions were slightly odd. I arrived late (10:40pm) and finding the place was pretty confusing. The main visible sign was for an old people’s home, and parking was… creative. A sign for “additional parking” led directly to a metal fence. I asked if I could park in front of that fence, as it didn’t look like it was used and my friend would still need to park. She would be able to block me in. I specifically asked of they needed access, reception said no access needed and to go ahead and park there. I didn’t expect to be asked for a £10 cash deposit for the key. I don’t carry cash, but I would have if I’d known. It’s not mentioned in any of the booking emails (I checked, twice). He kindly accepted a £5 note I found in my bag. When I suggested they might add it for clarity, the receptionist looked like I’d just complained. That was not my intention. Just a helpful suggestion for future guests to be able to prepare. The next morning, we were asked to move the cars because the shop needed access. No idea what shop. No problem at all, but a heads-up the night before would have avoided the shuffle. Plus it was 11:30am and we could have already headed out by then. I would have been mortified if I’d prevented access all day despite asking.

It’s an old building with lots of potential. Could be amazing if someone invested time and money into it.

Stayed in August 2025

Room was too small. Only one towel given for 2 people. Tea and coffee was available in the room but drinking water was downstairs. No hot water on Bathroom tap.

Location, everything close by.

Stayed in August 2025

Room stunk of smoke Had to ask 3 times for towels Bedding was dirty Room carpet and walls full of stains 🫠

The room was cheep and that's literally it .....

Stayed in July 2025

Room was to hot

I liked the staff, very helpful, had to move the hotel up the road a bit due to some motorcycles being stolen the night before, new room very good. The staff arranged the hotel with secure parking they went above and beyond.

Stayed in July 2025

Staff were very helpful and pleasant but everything needed a bit of tlc. The curtains in our room weren't fitted properly and there was no mirror. No teaspoon to stir coffee with. Although it had a huge shower which was very good.

Stayed in June 2025

Toilet seat was broken and a bit of a dodgy plug.

If want the ritz, book the ritz. The room was clean, tidy and beds were comfortable. Shower hot, if you pay budget prices you’re going to get a budget room.

Stayed in June 2025

There was no lamp so we had to keep the main light in all evening (not very relaxing!). No bath mat or hand towels. The soap rack was rusty. The window security tag was broken and had nails coming out of it. The wardrobe doors hang poorly (one higher than the other and don't stay open), the bathroom door didn't close properly and the lock was hanging off. Wifi was very weak - netflix couldn't sign in or play anything in the TV or on my laptop.

Lovely helpful staff, comfy, clean and warm beds. Fairly new bathroom. Soft carpets. Kettle, cups and tea bags handy.

Stayed in May 2025

Staff was helpful in sorting out any and all issues

Location was fine- value for money

Stayed in May 2025

There was no hot water, I kept the tap running for a good 5 minutes and only got to the point where it wasn't freezing cold. Also wasn't told in any of my emails received that ID and a £10 key deposit was needed, but they did let me sort it out later as I didn't have it on me when checking in.

Due to the reason of us being there, we parked up at 10am and went in to ask if i needed to register my car before heading back out but they gave us early check in. The bed was so comfy, I slept like a baby

Stayed in May 2025

Adequate for an overnight stay or at a push a weekend. The small twin room whilst comfortable lacked storage space and the heating/ventilation was very basic.

Stayed in April 2025

Comfortable enough for us Beds really comfy and shower also good Clean and tidy

Stayed in March 2025

Very small room

Bathroom very clean

Stayed in March 2025

There was hairs in our bed, a half used toilet roll, the room was freezing even after asking the heat to be turned on, shower pressure was shocking and tv didn’t work either.

Stayed in February 2025

The decor was very strange, outdated, the plastic plants and there was no lamp. Only a full room light available, it's rare that this is suitable most people would require subtle lighting of a small lamp. I disliked this I'm sorry

The guy who checked me in was wonderful, welcoming and personal, we got on very well and he went above and beyond to make sure I got a room I felt was suitable and that I was looked after. All the staff we re fantastic

Stayed in March 2025

Too many wooden ikea shelves. Like cheapstakes😅. It is giving a care home vibes especially it is next to care home. The shower holder was broken. It is like made from poor budget. In fact, Premier Inn and the likes is way much better.

Bed was comfy, room was high ceiling.

Stayed in March 2025

Originally the room was not cleaned out for our arrival, however once we reported it to reception they moved us to a clean room immediately.

Stayed in March 2025

No complaints.

I booked for my partner and his bother. They stayed for one night before a football match at St James;s Park the next day. They shared a twin room with ensuite bathroom and had no complaints.

Stayed in March 2025

Rooms very plain and small. Very cold. Second night had to switch room as window wasn’t closing so there was a cold draft.

Very good location. Friendly and helpful staff.

Stayed in February 2025

bathroom, no heating

quite

Stayed in February 2025

No meals available. Tea / coffee not available in room.

Recently refurbished. Fairly clean.

Stayed in February 2025

How heating went off and I had my daughter so couldn't turn radiator up in room

Was nice clean and tidy

Stayed in February 2025

Reception was warm welcoming and good

Stayed in January 2025

Our room wasn't ready when we arrived. Had to ask for towels as there was only 1 bath mat towel and 1 towel for showering. Had to ask for a radiator, room was so cold and main radiator wasn't working. TV didn't have a remote and we when asked for the remote, was given one that didn't work. The key card kept locking us out the room, returned to hotel at 3:30am after the night out, the card didnt let us in and we was told that we checked out, big confusion. Had to give booking details again to new staff member. Eventually got in the room once it was confirmed we were guests. I wouldn't visit again.

Clean sheets

Stayed in December 2024

The furniture was basic, the room was cold and there weren’t enough towels. Someone was painting before we arrived and it was too cold to open the windows, so the smell of paint lingered throughout.

The accommodation was fine for a last-minute booking and very reasonable in price. The staff, the location and value for money were all plus points.

Stayed in December 2024