Reviews of Moxy London Excel 4 stars
1014 Dockside Road, Newham, London, E16 2FQ, United Kingdom
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Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewSelf serve breakfast was ideal for the family. Two double beds in the room was good for us. Children's toys helped keep them entertained
Nothing really
Dear Malcolm, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Malcolm, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback ha… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewHotel clean, tidy and modern. Great breakfast, a lot of choice. Huge bathroom. Super hotel.
Dear Robin, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Robin, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewHonestly loved the night reception staff and morning breakfast staff. They were absolutely lovely. Room was better than I expected for my one night stay.
Dear Shannon, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Shannon, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback ha… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location for water sports centre and DLR
Dear Lisa, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Lisa, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has b… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewHotel was nice, decor modern and contemporary. Room was good, clean and with a comfortable bed.
STAFF ! Young inexperienced and didn't seem to now what they were doing. Awful customer service. Food was shocking, expensive and cold. When I complained at the point of checkout the staff member offered no apology just smiled as though they thought my complaint was a joke !
Dear Barry, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests. Your ratings about every single aspects have been shared with the management team who joins me in offering our commitment to improve overall experience in the future. I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Best regards, Janvi Bhatt Crew Leader
Dear Barry, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests. Your ratings about every single aspects have bee… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFurniture there is no chair in room sofa bed is bad condition.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery clean
No telephone in the room.
Dear Hannah, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Dear Hannah, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBeds were very comfy, loved watching the planes landing and taking off from my bed via the room window. Was amazed at just how close we were in view of the runway, but when the windows are closed, you cannot hear them, so they'd be no annoyance for those who aren't too keen. The complimentary breakfasts are very generous and offer a wide selection for different cultures/visitors from all parts of the world! Very modern rooms with modern tvs, which allowed my son to stream apps like Disney and Netflix from our phones to the tv - with super fast WiFi. Towels were changed daily, and the room was cleaned daily whilst you were out
The room was a bit small, so I can imagine it being annoying for people who would spend a bit longer than we did in the room. We were out for 12 hours a day so it was only needed for 2 hours to wind down before sleeping but those who have come just for a concert or event and not particularly to sight see might feel a bit closed in. The bar area is quite large, but as a none alcohol drinker at £4 for a bottle of water i wouldn't be able to spend too long in there.
Dear Daniel, On behalf of the entire hotel team, I want to sincerely thank you for taking the time to share such detailed feedback about your recent stay with us. It’s truly encouraging to hear your kind words — especially about our comfortable beds, the unique runway views, and the soundproof rooms. We’re delighted that you and your son enjoyed the in-room technology and fast Wi-Fi, as well as our generous complimentary breakfast selection catering to a wide range of tastes and cultures. I'm also pleased to hear that our housekeeping team helped make your stay more comfortable with daily cleaning and towel changes. We do understand your comment regarding the room size. We appreciate your perspective, Regarding the pricing at the bar, I’m sorry to hear that the cost of non-alcoholic options felt limiting. I’ll be sure to share this with the relevant team for review, as we continuously look for ways to improve the overall guest experience. Once again, thank you for your thoughtful comments. We truly value your feedback and hope to welcome you and your family back in the near future. Warm regards, Janvi Bhatt
Dear Daniel, On behalf of the entire hotel team, I want to sincerely thank you for taking the time to share such detailed feedback about your recent stay with us. It’s truly encouraging to hear your kind words — especially about our comfort… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBed was comfortable
Room was small. Little luggage space for 2 guests
Dear Grace, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests. Your ratings about every single aspects have been shared with the management team who joins me in offering our commitment to improve overall experience in the future. I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Best regards, Janvi Bhatt Crew Leader
Dear Grace, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests. Your ratings about every single aspects have bee… Show more