Every body there are well welcoming and help full

Stayed in July 2025

Nothing

Every thing

Stayed in July 2025

We had a frustrating start to our stay. Our room was available early, which was great. However, we needed access to our luggage immediately. The porters had taken our luggage and then it couldn't be located. It took over 30 mins to get to us and we were late for our lunch booking. Staff were very apologetic but it was very frustrating. We also were woken up at 6am by an erroneous wake up call.

Staff very welcoming and very willing to help.

Stayed in July 2025

no thing

every thing was wonderful location,staf,room

Stayed in June 2025

Everything is just perfect

I stayed in this property for 3 times in this year I would never try another hotel

Stayed in July 2025

Great location, comfortable room and fabulous breakfast

Stayed in June 2025

I was very impressed with the kind staff, very professional and courteous. The hotel was very clean, organized and the staff at the breakfast was superb. I will definitely be coming back!! 5 stars

Stayed in July 2025

Beautiful location, excellent service

Stayed in July 2025

Everything from the location, to the staff, to the interiors and cleanliness; everything about the hotel was outstanding.

Stayed in June 2025

I was surprised smoking is allowed on the covered patio area. It’s annoying when you want to have an outside breakfast in summer and have to do so in someone else’s smoke.

Best gym I’ve ever had in a hotel! Great location and service by staff.

Stayed in June 2025

I recently stayed at your hotel and was surprised to see a charge added for housekeeping services. This fee was neither mentioned during check-in nor disclosed in the booking details. I believe charging guests separately for a basic service like housekeeping, which is typically included in any reputable hotel’s rate, is highly inappropriate. After raising the issue, the fee was removed — but the fact that it was added in the first place left a negative impression. I hope this was an isolated incident and not a standard practice, as it does not reflect the standards one expects from a hotel of your caliber.

Stayed in June 2025

The bar downstairs was EXTREMELY overpriced. No wonder it was always empty. Yes it’s in Mayfair, but other bars in the area don’t charge £30 for a cocktail - outrageous.

The location was spot on, our room large (for London) and very comfortable. Helpful concierge and friendly staff.

Stayed in June 2025

The breakfast you offer as very poor if you can enhance it

The location & clean

Stayed in June 2025

Nothing

Great Location and the service was excellent from the moment we arrived

Stayed in June 2025

The only downside was the size of the bathroom. It was quite small compared to the size of the room, which was a bit disappointing. But overall, it didn’t significantly affect our experience.

I had a wonderful stay at this hotel in London. The location is fantastic – close to everything and very convenient. The service was excellent; the staff were always professional, helpful, and quick to respond to any requests. One of the best aspects was the room itself – it was very spacious and comfortable, which made our stay even more enjoyable.

Stayed in May 2025

Everything was excellent

Excellent service Amazing location Good value for money Perfect because of halal food also.

Stayed in June 2025

EVERY THING!

Stayed in May 2025

I wasn’t fully satisfied with the breakfast. The buffet was quite limited and repetitive — the same options every day with very little variety. I was also not very satisfied with the restaurant service. We went to the grill restaurant for dinner once and had to wait over an hour for our food. Additionally, I was disappointed with the check-out experience. At reception, they tried to charge us an extra service fee that had never been mentioned before. Only after I expressed my dissatisfaction did they say it was optional. If the charge is not mandatory, it should be clearly stated upfront, rather than added to the bill without any explanation.

Location is excellent. The concierge and reception staff were great, and the room was nice and comfortable. We booked the large family room and it was perfect for our stay.

Stayed in June 2025

At around 02:00 at night, work started on the road in front of our room. We waited thinking it would be short but after about an hour I called the reception and told them we couldn't sleep. Even though we stayed in one of the most expensive rooms in the hotel, we couldn't sleep that night and no one stopped the work until I called. The noise stopped after I called. If such work was going to be done on the road beforehand, we should have been informed when we checked in. If it was due to an emergency, I would have expected the hotel management to offer us a different option since we would be uncomfortable.

The location is very good. It is very close to the metro and shopping centers by walking. The hotel is clean and the staff is attentive.

Stayed in June 2025

I genuinely have nothing negative to say. I look forward to returning and would gladly choose The Biltmore again for my next visit to London. Highly recommended.

I had a wonderful stay at The Biltmore Hotel. Everything was perfect from check-in to check-out. Smooth, seamless, and truly enjoyable. The staff was exceptional throughout, consistently kind, professional, and helpful, which made all the difference. A special shout-out to Paul, the doorman, whose warm welcome and attentive service stood out and added a personal touch to my experience.

Stayed in May 2025

The room was not spacious enough. House keeping responsiveness to cleaning the room was slow. It was not made clear to us that we would be paying service charge at checkout

Location was perfect Staff were very attentive and courteous Excellent room service food and breakfast options The bed and pillows were very comfortable AC was very good

Stayed in June 2025

The price is slightly highy

The location is amazing and the neighborhood is very calm and luxurious. The hotel is luxurious and elegant and it really represents the British ultra luxury. The staff were very friendly and helpful.

Stayed in June 2025

Cleen

Stayed in May 2025

I recently stayed at your hotel and would like to share some feedback regarding my experience. While I appreciated certain aspects of my stay, I was disappointed with two particular issues: 1. Cleanliness – I found that the level of cleanliness did not meet the standards I expected. I believe more attention should be given to maintaining a higher standard in this regard. 2. Bed Comfort – The bed was unfortunately quite uncomfortable, which affected the quality of my rest during the stay. I hope you will take this feedback into consideration to improve the experience for future guests.

Stayed in May 2025