7.8

Reviews of Luxury 5BD Suite Guest House

435 Saint Davids Square, Tower Hamlets, London, E14 3WH, United Kingdom

  • Carolyn

    Reviewed: 29 July 2025 · Stayed in July 2025

    Verified review

    Location

    The TV never worked - ever! Reported it and it eventually was seen to (not fixed), but too late to do anything about it. The balcony doors couldn’t be locked (no key). No fan or air-conditioning during a heat wave (asked for a fan). Only one chair for two adults (asked for second chair - no luck). Very little wardrobe space. No extra linen, (top sheet) took the doona/duvet out of the cover and used that by itself as a top sheet during the continuous heat wave. No where for the toilet paper to hang and had to sit it on the floor. Double bed with double bed sized linen - too small for 2 adults. The bedside light was not a bedside light, lit up the whole room, could NOT use it when the other person wanted to sleep. No lamp/light/power point on the other side of the bed (near the ensuite). This is probably enough for now.

    Property response:

    Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that several aspects of your stay didn’t meet your expectations, and we understand how frustrating that must have been especially during a heatwave when comfort is essential. We sincerely apologise that the TV issue wasn’t resolved in time and that your other requests, such as the fan and additional chair, weren’t fulfilled promptly. We also appreciate your comments about the balcony doors, lighting, linen, and overall room setup. These are all valid points, and we’re already reviewing them to make necessary improvements. Your feedback helps us a great deal in identifying where we’ve fallen short and how we can better support future guests. We appreciate your patience and thank you again for bringing these matters to our attention.

    Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that several aspects of your stay didn’t meet your expectations, and we understand how frustrating that must have been especially during a heatwave whe… Show more

    Luxury 5BD Suite Guest House
    29 July 2025
  • K

    Reviewed: 28 July 2025 · Stayed in April 2025

    Verified review

    Central Heating system was good. Room and kitchen fully equipped

    I stayed here for 18days too long. And it’s expensive. Far from everything! All my Uber bookings cannot find this place!!! Walls and stairs are paper thin and there are permanent tenants above so you hear everything and the closing/banging of main doors too disturbing - they should fix so people who are in and out unable to bang them (I had to buy door blockers to ease the noise) Permanent tenants cook every night and does not turn on exhaust so if you stay in the room close to the kitchen - the smell lingers. Do not take/misplace any of the towels or sheets - the cleaner watches them like a hawk and you will be charged and take it out your security deposit (thank me for warning you) Bathroom ceiling was constantly leaking. Cleaner does not clean inside air fryer, oven, microwave and does not clean/sweep/mop kitchen floors and when I arrived the bathroom sink was absolutely nasty - it’s big rectangular shape and the dirt does not drain properly and all residue was left dry and all got stuck and I was left to scrub it!

  • Elisa

    Reviewed: 22 July 2025 · Stayed in July 2025

    Verified review

    The location was so peaceful and quiet, but so easy to walk to nearby dlr and bus stops. Loved having a balcony and private fridge in the room, made all the difference in the hot weather! Host was so responsive and happy to help!

    The room can get quite warm, but we were kindly provided with a fan to help us out!

    Property response:

    Thank you so much for your lovely review! We're delighted to hear you enjoyed the peaceful location, the balcony, and having your own fridge, especially during the warm weather. It’s great to know those little touches made a difference during your stay. We’re also glad the fan helped with the room temperature, and we truly appreciate your kind words about our responsiveness. It was a pleasure hosting you, and we hope to welcome you back again soon!

    Thank you so much for your lovely review! We're delighted to hear you enjoyed the peaceful location, the balcony, and having your own fridge, especially during the warm weather. It’s great to know those little touches made a difference duri… Show more

    Luxury 5BD Suite Guest House
    28 July 2025
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  • Scott

    Reviewed: 13 July 2025 · Stayed in July 2025

    Verified review

    Very clean and modern facilities. Clear instructions, online check-in guide and quick response to messages. Felt very safe and it wasn't too noisy either in the day or night.

    Not enough selection of utensils in the shared kitchen e.g. barely any spoons and other cutlery.

    Property response:

    Thank you for your kind feedback. We're really pleased to hear that you found the space clean, modern, and safe, and that our communication and check-in process were clear and helpful. We appreciate your comment about the utensils in the shared kitchen , this is helpful feedback, and we’ll make sure to restock and improve the selection for future guests. Thanks again for staying with us, and we’d be happy to welcome you back anytime!

    Thank you for your kind feedback. We're really pleased to hear that you found the space clean, modern, and safe, and that our communication and check-in process were clear and helpful. We appreciate your comment about the utensils in the s… Show more

    Luxury 5BD Suite Guest House
    28 July 2025
  • Marian

    Reviewed: 16 June 2025 · Stayed in June 2025

    Verified review

    It is perfect

    Nothing

    Property response:

    Thanks for staying with us, hoping to host you again!

    Luxury 5BD Suite Guest House
    18 June 2025
  • Darla

    Reviewed: 20 May 2025 · Stayed in May 2025

    Verified review
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  • Hang

    Reviewed: 4 April 2025 · Stayed in March 2025

    Verified review

    Newly refurbished, top equipments. But it’s directly to the street, too noisy for sleep.

    Property response:

    Thanks for the response Hang!

    Luxury 5BD Suite Guest House
    7 April 2025
  • Mohammed

    Reviewed: 28 August 2024 · Stayed in August 2024

    Verified review

    I liked the presentation the look of the property and the way it was set up.

    The shower facilities were not functioning the thing that you hang your clothes on in the bathroom was stuck on by glue which came loose. It’s very tight and small and claustrophobic cramped. Under the bed was filthy and dirty. The tv remote was none existent and I could never find it. Hanging your clothes up wasn’t very functional. So overall the room wasn’t worth it was not a luxury stay and I won’t be coming back. Travellodges are much more preferred by myself.

    Property response:

    Thanks for the feedback Mohammed, we will fix all the faults you’ve listed and make and look in the dirty and clear them

    Luxury 5BD Suite Guest House
    26 September 2024
  • Alice

    Reviewed: 4 August 2024 · Stayed in August 2024

    Verified review
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  • Meshal

    Reviewed: 27 July 2024 · Stayed in June 2024

    Verified review
  • Paul

    Reviewed: 26 July 2024 · Stayed in July 2024

    Verified review

    A really nice welcome and spotless clean, perfect accommodation and host(Andrew)

    Nothing

    Property response:

    Thank you so much Paul, we appreciate this and hoping to host you again

    Luxury 5BD Suite Guest House
    6 August 2024
  • Ugokwe

    Reviewed: 23 July 2024 · Stayed in July 2024

    Verified review
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  • Ruben

    Reviewed: 3 July 2024 · Stayed in June 2024

    Verified review

    The location was great. Very handy to have free parking.

    The room was quite small. Nice to have a kitchen but the room with direct access to the Kitchen made us uncomfortable to even try to use it. We could hear clearly when someone was walking in the corridors.

    Property response:

    Thank you Ruben for the response

    Luxury 5BD Suite Guest House
    5 July 2024
  • Anastasiya

    Reviewed: 1 July 2024 · Stayed in June 2024

    Verified review

    Recently renovated and equipped with everything necessary for a short stay. The communication was also quick and clear! The location is great - very close to a bus stop, but in a calm, residential area. Good selection of restaurants, bars, and some grocery stores in a walking distance.

    The rooms aren't very soundproof, so you can hear your neighbours and everything going in in the hallway. The mattress was too soft for my taste, but that is rather a personal preference

    Property response:

    Thank you Anastasiya for the response

    Luxury 5BD Suite Guest House
    13 July 2024
  • Yvette

    Reviewed: 28 June 2024 · Stayed in June 2024

    Verified review

    Very helpful staff, the area in which the hotel is located is very nice, quiet and tidy!

    Property response:

    Thanks so much Vyette, we’re hoping to host you again

    Luxury 5BD Suite Guest House
    13 July 2024
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  • Jason

    Reviewed: 26 June 2024 · Stayed in June 2024

    Verified review

    Great location. Very clean. Quiet and comfortable

    Seems the host had placed limitations to the internet access. Which shouldn’t be Couldn’t surf even shopping sites

    Property response:

    Hello Jason, thank you for your response

    Luxury 5BD Suite Guest House
    13 July 2024
  • Lewis

    Reviewed: 26 June 2024 · Stayed in June 2024

    Verified review

    The location was great, near the river and near a part with an underground tunnel to the other side and not too far from the city. A very wonderful and quiet neighborhood.

    Only a few things that could have been better. We were given 2 rolls of toilet paper which didn't last, the blinds to the patio were broken off, the only chair in the room back was broken & we weren't given facial size wash clothes (all large towels).

    Property response:

    Thank you Lewis, apologies for all these but it would have been deliver if you had informed us about these and also the blinds.

    Luxury 5BD Suite Guest House
    13 July 2024
  • David

    Reviewed: 20 June 2024 · Stayed in June 2024

    Verified review

    Location is quite good, close to Island Garden underground. There is a small supermarket close to the Island Garden if needed. Room was comfortable. Anna is so kind and attentive.

    In 9 days they cleaned the room only once. Kitchen was really dirty. The main door is tricky to find.

    Property response:

    Thanks for staying with us David, you should have informed us about this for cleaning to be during your stay

    Luxury 5BD Suite Guest House
    13 July 2024
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  • Baaj

    Reviewed: 10 June 2024 · Stayed in June 2024

    Verified review
  • Nikita

    Reviewed: 6 June 2024 · Stayed in May 2024

    Verified review

    The location was great for us - just a five-minute walk to the DLR, which takes you to Canary Wharf. From there, you can catch the Elizabeth or Jubilee lines. The DLR also goes directly to the Bank station if you need to get to the city centre. Plus, you can easily reach Greenwich by crossing the Greenwich Foot Tunnel.

    Our room faced the street and was quite noisy day and night due to the buses and cars passing right outside the window. The room was also a bit small. Since it's a house converted into a guest house, you can hear fellow travelers using the stairs at all hours.

    Property response:

    Thanks for staying with us Nikita

    Luxury 5BD Suite Guest House
    19 June 2024
  • Eoin

    Reviewed: 6 June 2024 · Stayed in April 2024

    Verified review
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  • Milos

    Reviewed: 5 June 2024 · Stayed in June 2024

    Verified review
  • Sherin

    Reviewed: 29 May 2024 · Stayed in May 2024

    Verified review

    The location was very feasible with train station and beautiful walks around. Bed and the room was very comfortable. We arrived couple hours early and asked for an early check in which was granted right away. Will surely stay again for bother work and leisure.

    Nothing

    Property response:

    Thanks so much Sherin, hoping to host you again

    Luxury 5BD Suite Guest House
    2 June 2024
  • Bennett

    Reviewed: 26 May 2024 · Stayed in May 2024

    Verified review

    I stayed one night and had a great experience. The room was well-illuminated and the bed was very comfortable. It was also pleasantly quiet, ensuring a restful night's sleep. Highly recommend!

    Property response:

    Thank you Bennet, hoping to host you again

    Luxury 5BD Suite Guest House
    19 June 2024
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