Asked via email if I could arrange and pay for wine/chocolates in our rooms prior to arrival as we had 2 celebrations. Response was that they would try and provide an upgrade of 1 room (but no response re wine/chocolates). No mention of celebrations or upgrade when we arrived, which I was disappointed with as wanted it to be special for my husband and daughter.

Nice rooms, good breakfast. Excellent price. Didn't have a chance to use other facilities.

Stayed in August 2025

Unfortunately I couldn't get the TV to work properly, but that's on me for not contacting anyone to come up to fix it (it was early hours when I came back to the hotel after being out). I also couldn't have room service bring my breakfast to me. On this app, it states that I could have breakfast in my room. This implies to me that it would be brought to me. Reception said I could come downstairs and take it back up to my room, but it would cause issues with my OCD. Going forward I'd like to see the ambiguity cleared up on the wording. When I highlighted this whilst checking out the receptionist did wave my late check out fee but not my early checking in fee. I'm not too worried about that but it would have been nice to be reimbursed for the breakfast I never had. 12pm check-out and 2pm check-in as standard would be awesome too. That would have saved me £40 (although the £10 late check out fee was waved as previously mentioned). I was also told (paraphrasing) that it's paramount to not leave a bad review, and I'm all for giving the establishment the opportunity to improve before moaning. However, the onus should not be on me, but on the hotel so I wouldn't even consider writing a bad review in the first place.

The staff were welcoming and explained everything when checking in. The room was a good size and it was clean.

Stayed in August 2025

Nothing

Location and very accessible. Staff were lovely.

Stayed in August 2025

Booking.com stated everything was included in final price, however got message later from hotel that I had to pay for 1 of your breakfast however managed to get it sorted at hotel

Decent breakfast, and spa facility was decent

Stayed in August 2025

Paid for an earlier check in, however, rooms weren't ready. When we could access the room, there was food under the coffee table. This was addressed quickly with the housekeeping staff. My early check-in fee was refunded without any fuss

Friendly staff, good location to the waterfront. Staff very helpful in resolving our issues quickly. Restaurant/bar area relaxing. Breakfast very enjoyable

Stayed in August 2025

Minor but there was no support in getting our luggage taken up to our rooms. With two infants with us, and prams as well as luggage to carry, someone on hand to support with even the pram, if nothing else, would have been very helpful.

Outstanding support from the Duty Managers, who ensured our stay went well. We'd booked 3 rooms but booking.com had only informed the hotel of one room booking. I was on the phone to booking.com's customer service for almost half an hour and not really getting anywhere. The Duty Manager was so supportive throughout all this and, when the customer service from booking.com was being less than helpful by not providing any details about who in the hotel they were contacting to inform them that I did, in fact, book 3 rooms, it was the Duty Manager at the hotel who took the lead and said we would resolve it amongst ourselves because she could see we weren't getting anywhere with booking.com. I wish I'd got her name but I was so stressed because this was a last minute booking for one night only due to an issue with the hotel we were staying at the previous few nights (swimming pool out of service and I promised my nephew a swimming pool so needed to find somewhere with a pool!). The Duty Manager the following day was also incredibly accommodating and helpful in arranging a late check-out. The staff we met throughout the hotel were great and the facilities (namely, the pool, sauna and steam room) were enjoyed by all those in our group who wanted to use them. Very comfortable beds. Can't complain! A huge heartfelt thanks to the two Duty Managers we encountered - things could've been very different, had it not been for the two of you.

Stayed in August 2025

Initially we were placed in a room overlooking a very noisy building site and next to the lifts but after complaining we were immediately moved to a much better/ quieter room

Spacious rooms, clean

Stayed in August 2025

Staff friendly and exceeded expectations when things didn’t quite go to plan

Stayed in August 2025

Some of the furniture was a bit worn

The staff were lovely

Stayed in August 2025

Gym is tiny, no decent free weights. Car parking is very limited on site and the spaces are narrow. I had to climb through the passenger window to get the car out of the space on our last day, not ideal with a bad back, especially as 4 nights parking cost £100. Id stay in the docklands area again, but if I was driving again I'd find somewhere better for parking.

Location was 2 minutes from DLR Victoria giving ready access to London City (use city mapper app, brilliant). Good food, ate in restaurant first night. I would stay here again as long as I wasn't driving.

Stayed in August 2025

Nothing

Great location and access. We were going to a gig at the O2, TFL network was directly available adjacent to the hotel. Rooms were large and comfortable Staff were very engaging

Stayed in July 2025

I asked for rooms next to eachother because i was with my baby and mom so that she could help me .., we were like 10 doors apart but on thr same floor i would prefer it closer

Eveything and everyone was helpfull and lovely! Its like they really woke up happy to go and work!

Stayed in August 2025

The only drawback was the difficulty in finding parking.

The property was very nice and offered good value for the money. The staff was welcoming overall, with the exception of one individual, but it didn’t take away from the positive experience.

Stayed in August 2025

The walls are very thin, could hear other guests running and talking on thr corridor. Was woken up abruptly quite early due to building works across the street, had I known this I would have taken earplugs as this dampened my stay slightly but overall such a lovely place to stay.

Loved the location,the food,the staff. Plenty of amenities there too. Bed was very comfy and the rooms were spacious and clean.

Stayed in August 2025

I paid for 24 hr parking put a ticket in the window. But Cameras monitor entry and exit without looking at the paper ticket. Also received a £60 fine. Keep your tickets!

Great location

Stayed in July 2025

Price could be less

Heritha and Elizabeth at reception were very polite There was a checkin delay but they. Compensated by checkout delay. Super deal

Stayed in August 2025

To say good bye to the place🫣

The breakfast was awesome

Stayed in July 2025

The weight to get into the hotel room was a little long however we did get an upgrade the room was lovely however Windows do need clean lol

The views and the location were amazing it's right on top of everything you need all within walking distance staff are very friendly

Stayed in August 2025

Breakfast, no granola/museli - no eggs Benedict

Location was great

Stayed in August 2025

Staff were so friendly!

Stayed in August 2025

Breakfast was an absolute shame managed to get a refund for child’s breakfast as we didn’t use the vouchers after trying the first day. Housekeeping was poor. Had to ask for bathroom to be cleaned as soon as we entered. Room was not hoovered in the 5 days we were there.

Location was good. Staff were lovely.

Stayed in August 2025

Bathroom was a little dated. Could hear other people’s doors slamming at night.

Great location for the Excel, friendly staff, close to restaurants, convenient parking, comfy beds, nice social areas to meet friends.

Stayed in August 2025

Our room was changed.

The service staff were amazing 👏🏻 😍

Stayed in August 2025

Limited times for pool use with kids. We were not able to use it for this reason and the hotel was really busy. Lifts took a whilel

We really enjoyed the breakfast and staff

Stayed in August 2025