Reviews of Crowne Plaza London - Docklands by IHG 4 stars

Friendly staff , clean and tidy , comfortable rooms .

Everything was amazing

Nice rooms, good breakfast. Excellent price. Didn't have a chance to use other facilities.

Asked via email if I could arrange and pay for wine/chocolates in our rooms prior to arrival as we had 2 celebrations. Response was that they would try and provide an upgrade of 1 room (but no response re wine/chocolates). No mention of celebrations or upgrade when we arrived, which I was disappointed with as wanted it to be special for my husband and daughter.

Staff at reception/lesuire centre and cleaning staff really friendly and helpful…. Great facilities exactly what our family needed had a really good time.

Needing card to enter downstairs toilets but it is understandable. Didn’t think bar staff were the friendliest…. Defo not like other staff members in building

The staff were welcoming and explained everything when checking in. The room was a good size and it was clean.

Unfortunately I couldn't get the TV to work properly, but that's on me for not contacting anyone to come up to fix it (it was early hours when I came back to the hotel after being out). I also couldn't have room service bring my breakfast to me. On this app, it states that I could have breakfast in my room. This implies to me that it would be brought to me. Reception said I could come downstairs and take it back up to my room, but it would cause issues with my OCD. Going forward I'd like to see the ambiguity cleared up on the wording. When I highlighted this whilst checking out the receptionist did wave my late check out fee but not my early checking in fee. I'm not too worried about that but it would have been nice to be reimbursed for the breakfast I never had. 12pm check-out and 2pm check-in as standard would be awesome too. That would have saved me £40 (although the £10 late check out fee was waved as previously mentioned). I was also told (paraphrasing) that it's paramount to not leave a bad review, and I'm all for giving the establishment the opportunity to improve before moaning. However, the onus should not be on me, but on the hotel so I wouldn't even consider writing a bad review in the first place.

Location and very accessible. Staff were lovely.

Nothing

It is close O2 arena

Nothing

Staff were rude even duty managers and my child came out the pool and had cut his toe somehow in the pool and staff and managers didn’t do anything about it no compensation or anything and then managers accused me off having 6 people in the room when they seen us come in and out as a family of four

Comfy and clean

Delay on arrival without much initial help. A member of staff then offered a different room which had a better view but didn't really help overall especially with the young kids. Need a better system when they are delayed with the cleaning team

Decent breakfast, and spa facility was decent

Booking.com stated everything was included in final price, however got message later from hotel that I had to pay for 1 of your breakfast however managed to get it sorted at hotel

Friendly staff, good location to the waterfront. Staff very helpful in resolving our issues quickly. Restaurant/bar area relaxing. Breakfast very enjoyable

Paid for an earlier check in, however, rooms weren't ready. When we could access the room, there was food under the coffee table. This was addressed quickly with the housekeeping staff. My early check-in fee was refunded without any fuss

excellent

nothing

The breakfast was good, and the staff in the hotel restaurant where I ate twice were really friendly and helpful. The sauna was wonderful, and the room clean and bed comfy. The room was well equipped with an ironing board, tea facilities etc.

They didn't provide earplugs behind the desk which would have been helpful as it is in a lively area.

Outstanding support from the Duty Managers, who ensured our stay went well. We'd booked 3 rooms but booking.com had only informed the hotel of one room booking. I was on the phone to booking.com's customer service for almost half an hour and not really getting anywhere. The Duty Manager was so supportive throughout all this and, when the customer service from booking.com was being less than helpful by not providing any details about who in the hotel they were contacting to inform them that I did, in fact, book 3 rooms, it was the Duty Manager at the hotel who took the lead and said we would resolve it amongst ourselves because she could see we weren't getting anywhere with booking.com. I wish I'd got her name but I was so stressed because this was a last minute booking for one night only due to an issue with the hotel we were staying at the previous few nights (swimming pool out of service and I promised my nephew a swimming pool so needed to find somewhere with a pool!). The Duty Manager the following day was also incredibly accommodating and helpful in arranging a late check-out. The staff we met throughout the hotel were great and the facilities (namely, the pool, sauna and steam room) were enjoyed by all those in our group who wanted to use them. Very comfortable beds. Can't complain! A huge heartfelt thanks to the two Duty Managers we encountered - things could've been very different, had it not been for the two of you.

Minor but there was no support in getting our luggage taken up to our rooms. With two infants with us, and prams as well as luggage to carry, someone on hand to support with even the pram, if nothing else, would have been very helpful.

The facilities where lovely- from the room, restaurant, spa all where great! As where the Staff! Staff went out of their way to help- providing a late night drink on the way back and superglue for a broken shoe!

Nothing I didnt like..