Reviews of Inhabit Queen's Gardens, a Member of Design Hotels 5 stars
1-2 Queens Garden, Westminster Borough, London, W2 3BA, United Kingdom
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewCalm, stylish ambience. Everything I needed was provided. Very pleasant and helpful staff. Excellent restaurant.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation
The breakfast wasn’t good if you paid for a fix breakfast before arrival. Not much choice ok if you was a vegetarian. Not if you liked meat .
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe loved the eco rating and the focus on sustainability. The location is fantastic and it's a really beautiful building. Although the rooms are small you don't expect much more from a London hotel, and they have thoughtful touches. The bed was really comfortable too.
Unfortunately for us the stay was really let down by the service. From the moment we arrived and were barely acknowledged by the receptionist. When we came down for breakfast the filling morning things really escalated. There was someone hanging around in the foyer who when we said we've come for breakfast just grunted and pointed towards the bar. Then, odd for a place that purports to be plant forward and sustainable, they seemed to never have dealt with a vegan. The standard welcome plate arrived and it turned out that the croissant on it wasn't vegan although we wouldn't have known without asking, then when we asked what we would be having it was basically remove it or have double fruit. The ginger shot was actually just a very small glass of orange juice which wasn't mentioned either. I went to the bar to ask for something at one point and in the middle of my very short explanation the staff member interrupted me and said 'do you want something from the bar or not?'! On the second morning we waited 30 mins before even ordering our breakfast. To be fair they have a hotel here with 158 rooms and about 20 breakfast tables with 3 staff running them which is completely unmanageable clearly, but the attitude was horrendous and it really tainted the experience. As a side note, for a sustainable hotel shouting about its eco status why oh why is the menu dominated by eggs?? Has anyone looked into this industry? And why would you not be vegan friendly? Having paid for breakfast in advance we expected to be given something nice to take away when we had to leave early on the final morning but computer days no so all we ended up with was a tiny £17 tub of oats. I can't tell you how disappointed we were with this stay. We love the place and would love to come back but the service is really letting it down.
Dear Katherine, Thank you for taking the time to share such detailed feedback. We're truly glad to hear you appreciated our sustainability efforts, comfortable beds, and beautiful location. That said, I’m sincerely sorry to hear that your experience with our service and breakfast fell short of expectations. Please accept our apologies for the lack of attentiveness and the challenges you faced as a vegan guest — this is not the standard we strive to uphold. Your comments have been shared with the relevant teams, and we are already reviewing our training and breakfast offerings to better accommodate all dietary needs. We value your support and passion for sustainability, and we hope to have the chance to welcome you back and provide the thoughtful service you should have received. Warm regards, Ayesha Guest Experience
Dear Katherine, Thank you for taking the time to share such detailed feedback. We're truly glad to hear you appreciated our sustainability efforts, comfortable beds, and beautiful location. That said, I’m sincerely sorry to hear that y… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe hotel was super clean, comfortable, and quiet. Staff were so friendly and helpful. Perfect location and overall a great experience - highly recommend!
Dear Benmansour, Thank you so much for your kind words! We're delighted to hear you enjoyed your stay and had a great experience. We truly appreciate your recommendation and hope to welcome you back soon. Warm regards, Ayesha Guest Experience
Dear Benmansour, Thank you so much for your kind words! We're delighted to hear you enjoyed your stay and had a great experience. We truly appreciate your recommendation and hope to welcome you back soon. Warm regards, Ayesha Guest Exp… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe reception team was very friendly and helpful! Special thanks to Gabrielle and Mariana who made my stay very pleasant 🙏
Dear Margarita, Thank you for your lovely feedback! We're so pleased to hear that Gabrielle and Mariana helped make your stay special — we’ll be sure to pass along your kind words to them. We look forward to welcoming you back again soon! Warm regards, Ayesha Guest Experience
Dear Margarita, Thank you for your lovely feedback! We're so pleased to hear that Gabrielle and Mariana helped make your stay special — we’ll be sure to pass along your kind words to them. We look forward to welcoming you back again so… Show more
Reviewed: 23 August 2025 · Stayed in June 2025
Verified reviewWe had a wonderful stay! The hotel is truly as eco-friendly as it gets. When I asked for an explanation, one of the managers personally accompanied us and explained everything in the room — from how they reduce carbon consumption to the local producers who supply materials, making the hotel genuinely ecological. I also loved the design, everything was very comfortable and spotlessly clean. Overall, a really great hotel that combines comfort with sustainability.
We were disappointed to see that the menu still includes non-vegan options. In a hotel that is so deeply committed to ecology, it feels inconsistent to serve animal-based products, which are among the biggest contributors to global warming.
Dear Shiri, Thank you for your kind words — we're so glad you enjoyed your stay and appreciated our commitment to sustainability and comfort. We also appreciate your feedback regarding the menu. While we offer many plant-based and locally sourced options, we understand your concerns and will take them into consideration as we continue to align all aspects of our hotel with our ecological values. We hope to welcome you again soon! Warm regards, Ayesha Guest Experience Team
Dear Shiri, Thank you for your kind words — we're so glad you enjoyed your stay and appreciated our commitment to sustainability and comfort. We also appreciate your feedback regarding the menu. While we offer many plant-based and loca… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewDid not do breakfast
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Dear Maria, Thank you for your review. Noted that you didn’t have breakfast during your stay — we hope you'll have the chance to try it next time! We appreciate your feedback and look forward to welcoming you again. Warm regards, Ayesha Guest Experience
Dear Maria, Thank you for your review. Noted that you didn’t have breakfast during your stay — we hope you'll have the chance to try it next time! We appreciate your feedback and look forward to welcoming you again. Warm regards, Ay… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewGood location near Paddington station, so also easy to get around in London even by foot from there. Rooms and hotel were clean, staff friendly.
Overall expensive versus quality and comfort of the room, expected higher quality for that price. Small bed and not most comfortable.
Dear Doro, Thank you for taking the time to share your experience. We're glad you appreciated the location, cleanliness, and friendly team. We’ve noted your comments regarding the room comfort and pricing, and will take them into consideration for future improvements. We hope to welcome you again for a better experience. Warm regards, Ayesha Guest Experience
Dear Doro, Thank you for taking the time to share your experience. We're glad you appreciated the location, cleanliness, and friendly team. We’ve noted your comments regarding the room comfort and pricing, and will take them into consi… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood location. Very accommodating
Dear Danielle, Thank you so much for your kind feedback! We're glad you enjoyed the location and felt accommodated. Hope to welcome you again soon! Regards, Ayesha Guest Experience
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation, atmosphere staff rooms
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewI loved how clean everything was, and the staff were incredibly welcoming. I had such great conversations with them, and they were always willing to help and assist at any time, which made the experience even better.
I didn’t like that it didn’t have laundry
Dear Guest, Thank you for your lovely feedback! We're so glad you enjoyed the cleanliness and our friendly team—it means a lot to us. We appreciate your note about the laundry and will definitely consider it for future improvements. Regards, Ayesha Guest Experience
Dear Guest, Thank you for your lovely feedback! We're so glad you enjoyed the cleanliness and our friendly team—it means a lot to us. We appreciate your note about the laundry and will definitely consider it for future improvements. Reg… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewOur room on the third floor was so beautiful and thoughtfully designed. We were so happy to have found such a wonderful place to stay so close to Paddington Station and Kensington Gardens — a great hub for us.
Dear Stilwell, Thank you for your kind words! We're thrilled you loved the room and our location near Paddington and Kensington Gardens. It was a pleasure having you, and we hope to welcome you back soon! Regards, Ayesha Guest Experience
Dear Stilwell, Thank you for your kind words! We're thrilled you loved the room and our location near Paddington and Kensington Gardens. It was a pleasure having you, and we hope to welcome you back soon! Regards, Ayesha Guest Experienc… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCentrally located between Paddington Station and Hyde Park. The staff was really nicely provided us with an upgrade upon arrival. We had a really nice room with lots of amenities. Breakfast was great, especially the homemade baked beans.
Thank you for your fantastic review! We're thrilled you enjoyed your stay, from our central location to the upgraded room and thoughtful amenities. It’s wonderful to hear that breakfast—especially the homemade baked beans—was a highlight. Your perfect scores across all areas mean a great deal to us, and we’ll be sure to share your kind words with the team. We look forward to welcoming you back soon!
Thank you for your fantastic review! We're thrilled you enjoyed your stay, from our central location to the upgraded room and thoughtful amenities. It’s wonderful to hear that breakfast—especially the homemade baked beans—was a highlight. Y… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBreakfast was delicious I loved the free ad some use sauna and yoga studio I value the BCorp focus on sustainability
Thank you for your lovely feedback! We're so pleased you enjoyed our delicious breakfast and appreciated the complimentary access to the sauna and yoga studio. It’s also great to hear that our B Corp sustainability efforts resonated with you—it's something we’re truly proud of. Your high scores across the board mean a lot, and we’ll take your service rating as helpful input for continued improvement. We hope to welcome you back soon!
Thank you for your lovely feedback! We're so pleased you enjoyed our delicious breakfast and appreciated the complimentary access to the sauna and yoga studio. It’s also great to hear that our B Corp sustainability efforts resonated with yo… Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewRoom very small I have a stroller, but they always give me a room where I need to go down the stairs.
Dear Ms. Cathy, Thank you for sharing your experience with us. We apologise that the room size and accessibility were not ideal for your needs, especially with a stroller. Your feedback has been shared with our team to help us better accommodate guests requiring easier access in the future. We appreciate your comments and hope to offer you a more comfortable stay next time. Warm regards, Ishan
Dear Ms. Cathy, Thank you for sharing your experience with us. We apologise that the room size and accessibility were not ideal for your needs, especially with a stroller. Your feedback has been shared with our team to help us better accom… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast. Plant based offer
Dear Lynda, Thank you for your kind words! We're glad you enjoyed the breakfast and appreciated the plant-based options. Your feedback means a lot to us. We look forward to welcoming you again soon! Best regards, Ayesha Guest Experience
Dear Lynda, Thank you for your kind words! We're glad you enjoyed the breakfast and appreciated the plant-based options. Your feedback means a lot to us. We look forward to welcoming you again soon! Best regards, Ayesha Guest Experien… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewwell designed, cosy rooms, quiet neighborhood but in the middle of london.
staff was a bit sleepy, breakfast for menu for hotel guests compared to a la carte menu for visitors a bit boring.
Dear Christopher, Thank you for your lovely comments about our rooms and location! We’re sorry the breakfast and service didn’t quite meet expectations—we’ll certainly take that on board. We hope to have the chance to welcome you back! Regards, Ayesha Guest Experience
Dear Christopher, Thank you for your lovely comments about our rooms and location! We’re sorry the breakfast and service didn’t quite meet expectations—we’ll certainly take that on board. We hope to have the chance to welcome you back! Rega… Show more