The breakfast wasn’t good if you paid for a fix breakfast before arrival. Not much choice ok if you was a vegetarian. Not if you liked meat .

Location

Stayed in August 2025

na

Did not do breakfast

Stayed in August 2025

Overall expensive versus quality and comfort of the room, expected higher quality for that price. Small bed and not most comfortable.

Good location near Paddington station, so also easy to get around in London even by foot from there. Rooms and hotel were clean, staff friendly.

Stayed in July 2025

staff was a bit sleepy, breakfast for menu for hotel guests compared to a la carte menu for visitors a bit boring.

well designed, cosy rooms, quiet neighborhood but in the middle of london.

Stayed in August 2025

We were in 2nd floor, the room is not soundproof

The location, nearby Paddington Station n Hide Park

Stayed in August 2025

The breakfast... In my opinion the selection was quite narrow and the portions were small. We had to wait for the service and coffee for a long time and also asked for water several times. On the last morning we couldn't even get coffee because we left early to the airport. Only overnight oats (even though we paid the whole price) Our room was super small (and cute) but definitely not what I would expect from a 5 star hotel... Also we could hear everything from the street and the hallway. The bed made a lot of noise every time one turned and it wasn't the most comfiest.

The location was really convenient and the decor was beautiful! I liked the products and small eco friendly details in our room, like no plastic bottles.

Stayed in August 2025

I wish the bathroom was a little bigger. Having the sink in the room was a little awkward.

Property was a perfect location to get around. A few blocks away from Paddington Station, Heathrow Express runs every 15 min to and out of Paddington. Room was clean and roomy, very comfortable.

Stayed in July 2025

Just a part of the London experience, but the hotel is right across the street from a trash and recycling bin collection area which gets A LOT of visitors. So, you’ll be awakened fairly early by the sounds of the bins slamming shut or glass bottles breaking. Nothing really the hotel can do and overall very minor issue, just a note for other guests.

The location is phenomenal and very walkable to London hot spots or the tube. Each room in the hotel is unique and very tastefully done, while still functional. Staff was very friendly and accommodated a very late check in. Mineral Water and coffee are available at various stations throughout, excellent amenity.

Stayed in July 2025

Floors were a bit dirty. Walls were thing so could hear everything happening in the hallways at all hours

Well designed, good location, very nice facilities (sauna, gym, salt room)

Stayed in July 2025

The breakfast was okay, but everything, coffee, toast etc could have been of better quality.

the room was tiny, but very comfortable and had all I needed. A great hotel, friendly and in a superb, quiet location.

Stayed in June 2025

The size of the room was surprisingly small. Compact but we were able to make it work for a couple of days.

Excellent location. Walkable. Close to the tube. The staff were very attentive. We enjoyed breakfast at the restaurant. I appreciated having the filtered water system on our floor.

Stayed in June 2025

Tried to get breakfast in the morning. Five other tables were sat after me, got menus and served. No menu, couldn’t get the waiters attention, waited 20 min and left.

Very hot day when we arrived. Since our room was not ready was offered the use of the shower in the gym area. Very nice to have that

Stayed in July 2025

Very friendly staff, good location, all your necessities met. The water and coffee stations are a nice touch :)

Stayed in July 2025

Some other guests bit too loud, breakfast a little pricey but I suppose it is London

Brilliant facilities, always kept clean, rooms cleaned every day and will come back if not good time.

Stayed in July 2025

Nothing

The room was lovely, very clean and quiet. Staff were exceptionally helpful.

Stayed in July 2025

Loved the cafe in the foyer - great food and helpful staff

Stayed in May 2025

asked several time for an early check in after 12 hours flight. on arrival at 8am, they said they would do a favour to arrange for 2pm. came back at 2.30, room was still not ready. had to wait till 3pm- normal check in time.

Clean little city hotel. Well decorated. Comfy beds. Easy to commute. Quiet area.

Stayed in May 2025

Temperature in reception area

The staff were all so friendly and helpful

Stayed in June 2025

Staff are very young and inexperienced. Not able to deal with issues. Seem unaware of what constitutes good service. We had several weird instances with staff that made it seem fawlty towers like. The hotel itself is great but they clearly need to be paying staff more and providing better training to the people working here. Several staff could not speak English and seemed unclear about processes and protocols. This hotel seems to have spent lots of money on branding but not the people to bring those promises to life

Location was great,. Very close to Paddington Station and lots of good cafes and restaurants. Hyde Park a short walk. Booked a Roomy room and it was a good size by London standards. New, clean with a lift and air conditioning.

Stayed in June 2025

Floors in room were dirty Quilt was too heavy without a sheet

Location and staff were excellent

Stayed in June 2025

Very clean and modern

Stayed in June 2025

the shower door is see-through glass. perfect for couple but not for family. also the ram to my daughter buggy is closed and I had to leave my daughter outside on the street of London to go inside and asks someone to open it.

Room Size and the premade coffee every-morning next to my room. also how the hotel care about sustainability. also their breakfast is nice.

Stayed in May 2025

Clean, calm, friendly and good breakfast.

Stayed in May 2025

Very good breakfast, friendly staff, handy location close to Paddington St

Stayed in May 2025