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  4. Reviews of The Hermitage Hotel - OCEANA COLLECTION

Reviews of The Hermitage Hotel - OCEANA COLLECTION 4 stars

Exeter Rd, Bournemouth, BH2 5AH, United Kingdom

#34 of 66 hotels in Bournemouth

Guests' Choice

Review score

Based on 1939 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.5

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 29 August 2025

    8.0
    Very enjoyable stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking charges but expectable because of location

    Very well situated and the room we were in was spacious and nice

    Stayed in August 2025

  • Reviewed: 28 August 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    size of double bed are small in size

    good location, close to beach...

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Great base from which to explore all Bournemouth has to offer. Staff we friendly and helpful.
    • Leisure trip
    • Family with young children
    • Classic Family 4 Room
    • Stayed 3 nights
    • Submitted via mobile

    Some parts needed updating/repair. Windows didn’t close properly. There was no information in the hotel room such as how to contact reception, restaurant opening times etc.

    Great location and lovely breakfast. Parking was also a bonus.

    Stayed in July 2025

  • Reviewed: 27 August 2025

    8.0
    The stay we're good
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The family room size were decent enough to accommodate 4 sleeps

    Property is at the right location close to the beach and restaurants around the area

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Great location and friendly staff.
    • Leisure trip
    • Family with young children
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Easy access to the beach (2 mins walking distance), modern clean rooms and friendly staff in reception

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Lovely stay again in Bournemouth. Kids enjoyed themselves.
    • Leisure trip
    • Family with young children
    • Classic Family 5 Room
    • Stayed 1 night

    Paying extra for parking and very basic breakfast buffet.

    Location, Location, Location! The close proximity to the beach and the Pier is the biggest asset of the hotel. Rooms seem to have been refurbished since my last visit. Netflix on the TVs was a great way for the kids to relax after a day on the beach.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Very good
    • Family with young children
    • Classic Family 5 Room
    • Stayed 1 night
    • Submitted via mobile

    Parking seemed to get full on a busy day. We were lucky to find space. Breskfast could have had more selection.

    I liked the room and the location. The staff was also excellent and very welcoming.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Good place to stay with easy access to the beach
    • Leisure trip
    • People with friends
    • Sea View King or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The water pressure was not great, it could be much better, especially in the tap. The hot water was working perfectly. There was only one lift, so it was a bit tricky going in/out during 'peak hours'.

    The location was excellent, just in front of the beach. The staff was kind and helpful. The beds and pillows were comfy, the room size was very decent. Besides, there was a kettle in the room to do tea and coffee. You get a discount if you'd like to use the services from their partner hotels, for example, we went to the Oceana Spa and it was great. We've also hear we could have used the swimming pool from the other hotels they partner with (they were next to the Oceana Spa).

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Well stay was ok apart from mixup of room . Bit it was sorted by Conner
    • Leisure trip
    • Couple
    • Sea View King or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Only got water on the first day complimentary . For a four star hotel you think they give you water threw your stay after all hotel wasn’t cheap. Only two tissues in the box no one bother topping up nor the soap dispensers.I mentioned my visit was for my birthday and if they could do something nice etc . They didn’t even wish me happy birthday. We stayed there 3nights

    Breakfast was nice a lot of selection. Location was great so near to the beach.staff was nice

    Stayed in August 2025

  • Reviewed: 25 August 2025

    9.0
    Friendly,clean,neat,tidy.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent customer service

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Bed wasn't too comfy.

    Everything... only the bed was a little uncomfortable, and the bath didn't drain proberly

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 3 nights
    • Submitted via mobile

    The only thing that I didn't like was that there was no small fridge in the room.

    I loved the location right by the sea front 😍 I also found the staff very helpful approachable. And came through for me when I was not happy with the room that I booked. Came through for me with an upgrade on my room. So thank you very much

    Stayed in August 2025

  • Reviewed: 23 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Compact Twin
    • Stayed 4 nights
    • Submitted via mobile

    There is a fee of £14 per day to park subject to availability as it states at the hotel. Even if there is 20 spaces they want you to pay. Not always someone at the bar if you want a drink. It was clean, just dusty as on the main road.

    Location is great.

    Stayed in July 2025

  • Reviewed: 22 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Family 4 Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location , decent bf ,

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Sea View Family 3 Room
    • Stayed 2 nights
    • Submitted via mobile

    This was a well located hotel with helpful and friendly staff, well presented facilities.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast buffet should be increased

    Location - Easy access to beach and pier

    Stayed in July 2025

  • Reviewed: 20 August 2025

    7.0
    Comfortable beds, great locations, beautiful view
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Close to the beach

    Good size room, close to the beach

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Sea View Double Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet inside room 311 emits a foul odour

    Easy access to the beach and attractions

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    Lovely hotel, great location.
    • Leisure trip
    • Family with young children
    • Classic Family 4 Room
    • Stayed 5 nights
    • Submitted via mobile

    The cleaning standards of the room weren't great. We returned after room clean and the bath was still dirty and didn't look like it had been hovered.

    The hotel was in an excellent location, directly across from the beach and just around the corner from the town centre. The hotel is lovely inside and the staff are friendly and attentive. Would definitely return.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    A pleasant stay
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The mattress in our room was slanted downwards so we kept sliding down the bed. The breakfast was quite basic, with one of the staff somewhat not very friendly, but the others were polite however. Any vegetarian items had to be ordered, they were not included at the breakfast bar. Would recommend larger coffee mugs for the machines because the amount the machine dispenses is larger than it can be contained in the small cups and the drinks overspilled.

    Great location by the beach, room had ample sea views and was very clean and newly decorated. The room was quiet and with decent sound proofing from the hallway. The free parking was very handy as all the facilities, the beach, restaurants and shops were within walking distance. This is a charming medium sized hotel that overall we enjoyed staying at.

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Sea View Family 3 Room
    • Stayed 1 night
    • Submitted via mobile

    Only one lift

    Location , friendly staff and cleanliness

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    perfect.
    • Business trip
    • Solo traveller
    • Compact Double
    • Stayed 1 night

    stayed many times, always very happy.

    Room a bit noisy as next to door on staircase. Need some rubber around door to soften noise. Breakfast basic but fine

    Stayed in August 2025

  • Reviewed: 18 August 2025

    7.0
    Convenient location but not worth the money
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms were tiny and very hot with basic toiletries in the bathroom. Lift was really slow and did break down during our stay.

    Good location and breakfast

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    We had a great time and this was made which was largely due to the location and helpful staff.
    • Leisure trip
    • Family with young children
    • Classic Family 3 Room
    • Stayed 2 nights
    • Submitted via mobile

    It only had access via stairs which was tricky with a buggy.

    We were given a family room due to the size of our booking. We have stayed in lots of family rooms but this was huge. It was decorated beautifully and we had an abundance of space.

    Stayed in August 2025

Showing 1 – 25

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