Reviews of Heathrow Stay

Im has been told to cancel the booking and refund

Im has been told to cancel the booking and refund

Subject: Request for Refund – Hotel Did Not Provide Room Dear Booking.com Customer Service, I am writing to request a refund of £63 for a reservation I made through your platform. Upon arrival at the property, I was informed that they do not work with Booking.com and they refused to provide me with a room. As a result, I was left without accommodation despite having a confirmed booking and payment. I kindly request a full refund of the amount paid (£63) as I was unable to use the service I paid for. Please let me know if you require any further information or documentation. Thank you for your assistance. Kind regards, Hüseyin Burhan Sarısoy

Nothing

Service

They cancelled my reservation when I showed up (no prior notice), but only after taking an ID from me and photocopying it.

Nothing I liked about the place. Glad I didn't stay, so long as I get a full refund. They should be struck off of Bookings.com

Following a failed booking elsewhere the hotel was able to accommodate me at very short notice and I am grateful for that. Hotel was fine. Basic and decent value.

Very good

Very friendly staff room is very clean

Bathroom facilities dirty and lacked essentials like toilet paper and soap. On Friday night the karaoke and music from the bar continued until 3am extremely loud. Late on this Friday night/early Saturday morning two men somehow entered the room. They left when they realised it was the wrong room but this was a severe breach and I did not feel safe on the property after this.

Nothing

Place was a dump, terrible unhelpful staff, Booked a triple and a twin room for five men all working together, the triple room was sold as three single beds but that room was not ready so they put us in two twin rooms, one with a double bed and a singlebed and expected two workmates to share the double bed 😤 one of the staff told me this happens all the time

Only location was okay, not far where I should travel.

Everything was dirty, never had bad experience with my any other trips. Bedding was dirty, room wasn’t cleaned after the last person,shower filthy too (I didn’t use it! Went to have a shower at my friends)

Nothing

Filthy dirty, no lighting no bedding no TV, I didn't like anything

Tv in the room

The accommodation was located above a pub, but this was clearly NOT in the listing description. Friday night was VERY noisy due to DJ playing music until 1/2am. Scruffy and untidy shower rooms with dirty wet towels on the floor and empty shampoo bottles strewn across the shower tray. The bedroom carpet hadn't been vacuumed in a while, so it was a bit dirty. My towel had a rip in one corner. The outside door was open to the street, so anyone could just walk in. I was given room number 3. Opened the unlocked door to find that the room was already occupied. The windows in the new room opened out to a nearby patio for the pub where people were chatting VERY loudly. Could still clearly hear the loud music whilst in the room. Had to keep windows closed due to the noise, so the room was uncomfortably hot. I couldn't leave fast enough upon checkout.

The girl who welcomes you was amazing and beautiful only good thing about the place

It was dirty , showers and toilets were a disgrace , room was filthy

No body open the door so i have to sleep in the car this is unbelievable no money paid back to me or no other booking offers to me im very disappointed

No body open the door and no body answer the call