Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Suffolk hotel reviews
  4. Bury Saint Edmunds hotel reviews
  5. Reviews of Heritage Grange at Thurston, Hotel

Reviews of Heritage Grange at Thurston, Hotel 3 stars

Barton Road, Bury Saint Edmunds, IP31 3PQ, United Kingdom

#9 of 10 hotels in Bury Saint Edmunds

Guests' Choice

Review score

Based on 322 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.9

  • Location

    8.4

  • Facilities

    7.0

  • Staff

    7.9

  • Value for money

    7.3

  • Free WiFi

    7.6

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 21 August 2025

    8.0
    Restful
    • Leisure trip
    • Couple
    • Large Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    À warm welcome and very personal friendly service. Lovely garden setting

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Good spot for a group or overnight stay
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    All good for a one night stay.

    Quaint accommodation in an old building. Stayed with a group for a wedding nearby and it fitted the bill perfectly. The room was small but had all the necessary facilities for an overnight or two night stay. Breakfast was fresh and good quality. Free parking and nice gardens.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    See above.. I n paid %13 for the breakfast. They had fruit juices; small packer cereals, and offered cooked items.

    The room was clean and tidy but in my opinion small for the amount I paid. Through booking .com . The bathroom had a sloping ceiling.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No invoice even though requested

    Quiet

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Suite Double with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Our room was disappointing it was dark and a little bleak.. The furniture and soft furnishings were tired.

    The garden view was lovely especially in the morning as the sun was shining.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    7.0
    Fit for purpose
    • Business trip
    • Solo traveller
    • Superior Chalet
    • Stayed 2 nights
    • Submitted via mobile

    Personal thing no vibe or real heartbeat

    Rural and near place of work

    Stayed in July 2025

  • Reviewed: 27 July 2025

    7.0
    Quiet and comfortable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only 1 towel given in double room! Decor and building looking a bit tired but generally a good hotel near to Bury St Edmunds

    Big comfy bed, quiet location

    Stayed in July 2025

  • Reviewed: 19 July 2025

    8.0
    A lovely stay in a lovely building.
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    Review of Room 3 (Small Double) - Compact size for 1 person. The bed was comfy. It contained all the standard accessories (Tea/Coffee, Shower products) but could do with adding some biscuits! The bathroom was big enough and the shower was excellent. The views were of the garden so lovely birdsong in the morning. Eating - A good variety on the menu. I would recommend the Chicken Curry as it was very traditional and obviously home made (served with Rice and Naan). It could do with having Mango Chutney or Yogurt as condiments though. Nice bar too! The location is ideal as it's about 20 minutes drive to Bury St Edmunds.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    6.0
    Pleasant
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    My room as a solo had low beams in certain places and small room. Slightly overpriced for what I got

    The staff were very good and friendly and so was the food.

    Stayed in July 2025

  • Reviewed: 24 June 2025

    8.0
    Pleasant quiet hotel, comfortable bed, lovely food and surroundings.
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom cleanliness, smelt damp and musty, certain parts had black mould.

    Comfortable bed, lovely surroundings, delicious food.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    6.0
    The location suited us for a one night stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shabby and in need of refurbishment. Not very good breakfast - cooked items in warming trays were not very hot. A few packs of cereal, no fruits or yoghurt and no facility to order from kitchen.

    Good location, period property. Very comfortable bed. Clean towels Friendly staff

    Stayed in June 2025

  • Reviewed: 17 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    It was hot, so I had the window open. An outside boiler was occasionally noisy. With the double glazed window shut, this wouldn't have been a problem.

    friendly staff. Good dinner. Lots of tea/coffee. Very easy parking.

    Stayed in June 2025

  • Reviewed: 15 June 2025

    7.0
    Beautiful location, but tired accommodation.
    • Leisure trip
    • Couple
    • Superior Chalet
    • Stayed 1 night
    • Submitted via mobile

    The furnishings, decor and bathroom were all a bit tired, there was no fridge and whilst a microwave is provided there are no plates or cutlery

    Lovely location and garden was well kept and quiet with a nice ambience. The chalet had adequate space and a comfortable bed.

    Stayed in June 2025

  • Reviewed: 15 June 2025

    7.0
    Good value for a one night stay. Tranquil,peaceful,country setting.
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old uncomfortable mattress.

    Last minute. Difficult to find using Apple or Google maps. Loved the historic feel.

    Stayed in June 2025

  • Reviewed: 25 May 2025

    7.0
    Lovely little lodge stay
    • Leisure trip
    • Couple
    • Superior Chalet
    • Stayed 1 night
    • Submitted via mobile

    The bed wasn’t particularly comfortable.

    It was a lovely lodge, with beautiful gardens.

    Stayed in May 2025

  • Reviewed: 23 May 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely old property set it very quite grounds with a real old English feel.

    Stayed in May 2025

  • Reviewed: 12 May 2025

    8.0
    My 2nd time here.
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    As stated before, the rooms are a little "tired", but not enough for me to detract from the enjoyment of my stay

    Although the rooms are a little bit "tired", I still found this stay (my second) comfortable, peaceful and enjoyable. The evening staff, Tanya and Sacha (hope that is correct) we're a joy to deal with. After dumping my bag in my room, I went for dinner. The staff were attentive without hovering, and my meal was relaxed. I didn't feel that they wanted rid of me in order to get other tasks completed. My meal itself was simple, but was presented beautifully and the portions large enough to satisfy a larger person (me), as well as tasting lovely. The grounds that the hotel is situated in mean that after dinner or first thing in the morning, you are able to sit outside with a drink or coffee and relax and reconnect with nature to a certain degree.

    Stayed in May 2025

  • Reviewed: 9 May 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    The show I had in my room was very noisy and not the greatest 😐

    The breakfast at the hotel was exceptional 👌

    Stayed in May 2025

  • Reviewed: 8 May 2025

    7.0
    All in all it was okay. no big issues, and i would stay again.
    • Business trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night

    Nothing very negative really. The room though was very small, I'm 5'6 and it was cramped for me, bumped my head a few times. I was only made aware of this when booking in which I thought wasn't ideal. Anyone taller would've had an issue, or if they were a couple. As I travel on my own a lot it wasn't a big deal but I can imagine some people would cause issues at reception once they've seen the size of the room. It should be made clear in the booking that the room is very small. The kettle wouldn't switch off either, Room 7. The lid was properly down so it must be an issue with the thermostat. Unable to fill the kettle from the taps in the bathroom as the sink was too small to get the kettle under, used my cup to fill it. The shower was very loud too when switched on, not great if you want a shower late in the evening or your partner is asleep, bathroom was also very small, I'd say the room was "economy class" but for someone travelling alone for one or two nights it is ideal. Clean, tidy and has the basics. albeit small. I think for the price too, maybe a free breakfast should be included with this room as a way of making up for the size of the room. I would stay again. Thank you.

    Location was very good, parking good too, well away from the main road so vehicle safe. Pleasant surroundings.

    Stayed in May 2025

  • Reviewed: 4 May 2025

    6.0
    For one night stay to lay your head ok, but over priced for what it is
    • Leisure trip
    • Family with young children
    • Junior Suite Double with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Dated decor, bathroom suite broken in multiple locations - tiles loose, bath tub had been filled in with filler, cracked and broken bath panel etc needs a lot of tlc in places.

    Location, gardens and building looks beautiful postcard perfect.

    Stayed in May 2025

  • Reviewed: 21 April 2025

    6.0
    Overall our 1 night stay was good.
    • Leisure trip
    • Couple
    • Large Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    I would say the property needs updating to a more modern standard but also retaining the character of the property which I think would be a considerable cost . Although dated fittings etc we had a very good breakfast with a great outlook to the garden. The staircase is amazing. Plenty of parking and helpful host

    This property is a wonder to look at and in a superb location. Beautiful gardens and nice views

    Stayed in April 2025

  • Reviewed: 20 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    No heating in room. Quite cold at night. That was just my room. My daughters room was fine.

    Location. Very quite and secluded. Beatiful old building.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    7.0
    Faded elegance - convenient location
    • Business trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Faded elegance - this hotel needs a bit of TLC to refresh and update its decor.

    Convenient location for next day customer meeting.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    7.0
    Stunning suffolk location.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Could do with some updating overall, bed and bedding were a bit uncomfortable.

    Stunning location and property, beautiful grounds, convenient for a trip into Bury St. Edmunds. Breakfast was really good.

    Stayed in April 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: