Fantastic location Beautiful public areas and bedroom Amazing staff - every person we interacted with during our stay offered outstanding service

Stayed in August 2025

Nothing, it's just a perfect hotel

I have no words to describe just how amazing this hotel was. We stayed there as a couple for a few nights and honestly didn’t even want to leave the hotel – it was that incredible. From the moment we arrived, the experience was flawless: the warm welcome, smooth check-in, and helpful explanations about the hotel made us feel truly taken care of. This is hands down the best five-star hotel I’ve ever stayed in. The design of the hotel is absolutely stunning – elegant, modern, and thoughtfully curated in every detail. The room was huge, beautifully decorated, and extremely quiet, which made our stay even more relaxing. It was equipped with everything you could possibly need – and more. Every single staff member we encountered was kind, professional, and eager to help. The pool, gym, and spa facilities were some of the best I’ve seen in any hotel. Everything was perfect. There really aren’t enough words to describe how wonderful our stay was. We’ll absolutely be returning the next time we’re in London!

Stayed in August 2025

An absolutely incredible customer experience from start to finish. True 5 star service.

Stayed in August 2025

Very well looked after by staff

Stayed in August 2025

nothing

Everything - not an issue to mention. Loved the Rolls Royce hotel transport option for local trips. The staff are friendly and engaging.

Stayed in July 2025

Clean Modern

Location

Stayed in July 2025

Nothing

Location

Stayed in June 2025

Main entrence to the hotel is too bad, from the tiny road perpendicular to the main street.. Room ( delux?) is ordinary beside lighting is awful; insufficient in the bathroom and also with the automatic curtain system, it is not efficient to fix the comfortable atmosphere. Decoration is like an ordinary city hotel.

Staff in everywhere is exceptional and the breakfast is really in good quality, service is gorgeous; overall management is great.

Stayed in June 2025

Amazing location. Excellent facilities and friendly staff

Stayed in June 2025

Everything was perfect, there truly wasn’t anything we didn’t like.

The hotel was exceptional in every aspect. From the location to the room and the outstanding staff, everything exceeded our expectations. We’re already looking forward to staying there again!

Stayed in June 2025

Nothing at all.

This was my second stay at the hotel café Royal it is beyond exceptional. The attention to detail is impeccable. Best Spa in London. Only stayed for 24 hours but it felt like a longer break.

Stayed in May 2025

There was a strange odor coming from ac during the night, but the engineering fixed it right up. The soundproofing of the windows needs work(I can hear traffic and people shouting from outside)

The stay was great, the room is big enough and the location is very convenient too.

Stayed in May 2025

The service at breakfast was confusing. I knew breakfast wasn’t included in our room rate, but when we arrived in the morning just to get coffee, the hostess insisted that it was. We only wanted coffee and a croissant, and that’s what we ordered — but we were charged for a full breakfast for both of us. I also don’t understand the growing trend in some hotels of adding a service charge to the final bill without asking. This is a five-star luxury hotel, so yes — the service was excellent, as expected. But I believe the room rate should include that. Adding a charge and putting guests in the uncomfortable position of having to ask for its removal feels awkward and unnecessary. I’m sure many guests don’t speak up simply out of discomfort. I did ask for it to be removed — not because the service was poor, but as a matter of principle. I expect service to be included in a luxury stay.

Beautiful hotel in a perfect location. We loved our room, and the service was kind and attentive. We also used the spa, which was a calming and relaxing experience. The team went above and beyond to accommodate the treatment we wanted (Watsu) on our preferred date, and even surprised us with a plate of chocolate-covered strawberries for my partner’s birthday — such a thoughtful touch.

Stayed in April 2025

Nothing

Beautiful decor - well situated for shopping, dining, sight seeing etc

Stayed in May 2025

Nothing - all superb.

Unbelievable service, decor and experience all round - I’d never stay anywhere else in London

Stayed in May 2025

"room", "location", and "breakfast"

Stayed in April 2025

excellent location - plenty of cafes and restaurants in the area - cake and bubbles is a treat !! - concierge will help with restaurant choices - sopping is superb on piccadilly and jermyn st.

Stayed in April 2025

Great reception team, as well they upgraded our room. Amazing concierge and bellboys guys, the person who is working outdoor , very gentle and professional. We will definitely come back soon, i already made a booking for the next trip in Cafe Royal

Stayed in March 2025

Everything was excellent I really enjoyed my stay

Stayed in April 2025

Great everything. Staff were friendly, helpful and nice. Green bar was fantastic. Loved it.

Stayed in April 2025

Our stay at Hotel Café Royal in London was nothing short of enchanting. Celebrating my wife’s birthday in such a regal setting was a decision well made. From the moment we arrived, the experience was meticulously tailored to make us feel truly special. We indulged in the spa, a sanctuary of relaxation that rejuvenated our spirits. Each treatment was an orchestration of tranquility, leaving us in perfect bliss. The breakfast was a royal feast, boasting an array of delectable dishes served with finesse. It felt like a culinary journey fit for royalty. The personal attention from the manager was the crowning touch, with gestures that made us feel like honored guests. As we moved through the hotel, every interaction affirmed our status as the king and queen of our own little kingdom. It was an unforgettable experience, filled with warmth, luxury, and joy.

Stayed in February 2025

Close to a lot of tourist spots and excellent service. A very special thanks to the concierge team who did an amazing job at successfully organizing all our dinner reservations and plans. The courtesy car service is wonderful Exceptional restaurant at The Grill with excellent service.

Excellent

Stayed in February 2025

All good

Excellent service and gym facilities

Stayed in January 2025

Nothing

From the moment we entered the hotel we felt the generous hospitality all around us. Everyone was kind and forthcoming, especially in our case, Von from reception and Luca the concierge. The room was perfect! Amenities, wonderful bathtub and shower, comfortable bed with and good smell all around. The location, needless to say, was central, and right across from fine shopping, good restaurants and theatres. We shall certainly return to Cafe Royal! Thank you all for everything Shira & Libi

Stayed in February 2025