8.8

Reviews of BIG BEN'S SHADE

HORSEFERRY ROAD FLAT 3 BLOCK F, Westminster Borough, London, SW1P 2EH, United Kingdom

  • Karen

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review

    Excellent location and easy to find. Good instructions an prompt response from owner.

    Some mould on the ceiling in the bathroom. - not too bad but noticeable.

  • Marlene

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    The apartment was spacious, comfortable, and clean. It was in a good location and close to many attractions. There are various grocery shops, street food venues, cafes, and restaurants nearby. I really enjoyed it here.

    Nothing to dislike

  • Deborah

    Reviewed: 25 July 2025 · Stayed in June 2025

    Verified review

    This was in a good location for us and nice to stay in a flat rather than a hotel. The directions to the flat given by the host made it easy to find. (relying on google maps only got us close)

    The shower fixing to the wall was broken, the shower itself worked well. However, we reported this and were told that it would be fixed. Having breakfast, tea, coffee & milk etc was great.

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  • Mark

    Reviewed: 16 July 2025 · Stayed in July 2025

    Verified review

    Owner was always available & very helpful. He made special arrangements for us to collect passports that were left behind after hours.

  • Tracey

    Reviewed: 10 July 2025 · Stayed in June 2025

    Verified review

    Breakfast and milk was already stocked up for us on arrival

  • Ferencne

    Reviewed: 2 July 2025 · Stayed in April 2025

    Verified review
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  • Anonymous

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review

    The property owner has declined to provide an invoice, despite it being clearly stated that this is their responsibility and not that of Booking.com. This refusal has made it impossible for me to obtain reimbursement from my company. If you're traveling for work, I strongly advise against staying here. They do not issue invoices.

    The apartment is centrally located and spacious, offering convenient access to nearby amenities. However, it is quite noisy, which may affect your comfort during your stay. The noise levels are particularly noticeable at night, as the upstairs neighbor's television is clearly audible until they go to bed. Additionally, the street below features a pub and a parking area, contributing to the nighttime noise. Another concern is the presence of mold in the bathroom. Mold thrives in damp environments and can pose health risks, including respiratory issues and allergic reactions. I advised the owener to address this issue promptly to ensure a healthier living environment.

  • Andis

    Reviewed: 11 May 2025 · Stayed in May 2025

    Verified review
  • Lione

    Reviewed: 24 April 2025 · Stayed in April 2025

    Verified review

    The Location was the highlight of the apartment.

    The breakfast information in the booking is misleading, I understood the breakfast was included, it is not clear that some bread/ham/ cheese/milk would be left in the apartment. One of the main reasons I have booked this apartment was because it had breakfast. Also, contact was very difficult, all the time I tried to call the number in the booking was in the voice mail. Only response was on the messages in booking, but after couple hours. But the worse for me was the cleanness, I had to hoover the apartment as it was with a lot of dust, specially under and behind the beds, where I also had to clean. I even had to empty the hoover bin as it was completely full.

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  • Veronica

    Reviewed: 18 February 2025 · Stayed in February 2025

    Verified review

    My family and I had a fantastic few days, all the tourist sites were within a 15-minute walk, the apartment was very nice, clean, everything was organized, the staff was excellent and helped me a lot. I will return to the same place again.

    I like everything

  • Maeve

    Reviewed: 19 January 2025 · Stayed in December 2024

    Verified review

    Amazing location, 4 minutes to tube but could walk anywhere really

    Nothing it was great for us , family of 5, stayed 2 nights , great price

  • Vanya

    Reviewed: 17 November 2024 · Stayed in September 2024

    Verified review
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  • Caralynne

    Reviewed: 20 October 2024 · Stayed in October 2024

    Verified review

    Location was excellent. We walked a lot!! Was comfortable and clean

    Nothing

  • Herbert

    Reviewed: 11 October 2024 · Stayed in October 2024

    Verified review

    Great breakfast, great location and very friendly and helpful staff.

    The room temperature was a little bit too low. That could be improved. Everything else was just perfect.

  • Ciaran

    Reviewed: 5 September 2024 · Stayed in July 2024

    Verified review
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  • Tamás

    Reviewed: 21 August 2024 · Stayed in August 2024

    Verified review
  • James

    Reviewed: 2 August 2024 · Stayed in August 2024

    Verified review

    Location and accesibility

    None

  • Paul

    Reviewed: 24 July 2024 · Stayed in June 2024

    Verified review
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  • Chanpheng

    Reviewed: 18 July 2024 · Stayed in July 2024

    Verified review

    Great flat in central London within walking distance from/to Victoria station and other tube stations. The rooms were spacious. The fridge was stocked up with fruits, bread, ham, turkey breast slices, milk and juices for our breakfast. Tesco is just 2 mins around the corner if we needed anything else.

    The kitchen and bathroom were a bit small for our family of 5. There’s no living room. But the location was great and the rooms are very comfortable. Good value for money.

  • Emma

    Reviewed: 15 July 2024 · Stayed in July 2024

    Verified review

    Amazing central location, very welcoming host and clean. Loved the food in the fridge, there being usb chargers and free Wi-Fi

    The toilet cistern took ages to refill and one of the rooms I’d prefer small but it was great for us

  • Gražvydas

    Reviewed: 22 June 2024 · Stayed in June 2024

    Verified review

    Location, spacious apartment, super host. To all the questions “is there … in property?” All the answrers were “yes”. Best beer I have ever had is in the pub nearby ;)

    Unfortunately, cannot mantion any.

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  • Steve

    Reviewed: 17 June 2024 · Stayed in May 2024

    Verified review
  • Greg

    Reviewed: 14 June 2024 · Stayed in June 2024

    Verified review

    Great location..cute flat

    Small kitchen and no sitting area..but you dont nred that if you are seeing the sights

  • Alan

    Reviewed: 27 May 2024 · Stayed in May 2024

    Verified review

    Great location A welcome food package - just the basics but most welcome

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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