We never got the dog accessories delivered to our room for our service dog despite calling twice to chase it. The bar service in the brush bar was non existent, we constantly had to ask to be served even though it wasn’t busy. Lastly it stated on booking.com that the child stays free however when I added her to the room the cost went up £85 so not sure why that was.

location was great. We loved the pool and facilities. Room was comfortable.

Stayed in August 2025

It would have been nice to have the lift system and room controls explained at check in. Drink service in both 25th floor bar and The Brush was very slow. Waited over 20 minutes for a drink on one occasion despite barely anyone else in the bar. Similarly with drink service at breakfast, sometimes very slow and not offered a top up of tea until breakfast nearly finished. Tea was never hot and had often been left in the pot too long making it unpleasant to drink. One day we didn’t get the room serviced despite leaving the “clean” light on. Despite the niggles we would stay again.

We loved the art installations and room design. The lighting was distinctive and unusual. Great shower and room facilities. Very clean. Decent choice of food at breakfast. The staff were friendly.

Stayed in August 2025

Comfortable beds, cool vibe

Stayed in August 2025

25th Floor bar not open on a Sunday night, ordered a bottle of prosecco to be in our room on arrival, but had to ring and ask for it after one and a half hours. Coffee machine very poor and not much coffee in the room.

Very clean and modern hotel, nice and easy location to the tube. Very comfortable beds. Nice big TV and loved the modern gadgets.

Stayed in August 2025

Decor, food and location. Rooms were fab

Stayed in August 2025

Unfortunately due to our plans for the weekend we didn't get to go to the bar on the 25th floor because it either closed too early or wasn't open early enough. No window for fresh air or a breeze, I understand that windows would slightly change the aesthetic of the building but a small window would have been nice as the air con, tho changing the temperature of the air, didn't create a breeze effect. Maybe an optional fan in the rooms could help this?

Amazing decor. very comfy bed and pillows. great shower. Super friendly and helpful staff. Great location.

Stayed in August 2025

Nothing

Everything. From walking to check in to walking out after check out, there was nothing negative about this hotel. Room was amazing. Beds were comfortable, pillows even more, plenty of tea, coffee and snacks. Digital lights, curtains, air con. Tablet for booking extras. Pool/spa area outstanding. Within easy reach of public transport. I literally could not find anything wrong with this hotel.

Stayed in August 2025

The location was very convenient and in the nice area of Shoreditch, easily walkable to Spitalfields and train stations. We really liked the hotel and our stay, it was great. Would stay again if we're in London.

Stayed in August 2025

The windows could have been a bit cleaner.

Really lovely room. You can’t open windows but it was expected.

Stayed in August 2025

There was a little mishap but the sign of excellent service and respect for guests is the way the team handles it... I'm pleased to say they made up for that. The room was very comfortable and the bathroom spacious and with a great shower. The hotel facilities are brilliant, with a swimming pool, spa and plenty of places to relax or work. It is very well located for Shoreditch and Hackney overall. We also enjoyed a fabulous lunch cooked from their Big Green Egg. I'd definitely stay here again.

Stayed in August 2025

nothing everything been outstanding

Amazing hotel, amazing staff and perfect location.

Stayed in August 2025

Nothing. I loved it.

Beautiful, funky East London hotel. Great rooms and fabulous staff.

Stayed in July 2025

loved the pool but sadly as we were with kids you can’t use it after 6 pm. We were not back to late from exploring London so we would have liked to have a swim after that.

Amazing hotel with a fab view. Very clean and good space for 4. underground only 5 minute walk which was so handy. We loved the pool but sadly as we were with kids you can’t use it after 6 pm. We were not back to late from exploring London so we would have liked to have a swim after that.

Stayed in July 2025

Roof top bar didn’t open till 5 . We were going to a concert and left at 3 and when we returned it was closed . Will have to book again to visit to roof top bar .

Stayed in July 2025

Gorgeous modern hotel, smells amazing as soon as you walk in. Super friendly staff and immaculate room, brilliant view and amenities within the hotel. Will definitely be back

Stayed in August 2025

Nothing

Everything about this hotel is so amazing. The rooms are perfect, the hotel perfect location, the style and aesthetics of the hotel are so cool. The steam room and Sauna are great as well as the gym :)

Stayed in May 2025

Breakfast wasn’t so good

very clean rooms with lovely view

Stayed in August 2025

There was no bar open on Sunday evening at 10pm to get a drink - cut our evening short. I was offered room service, but not what I wanted.

The quality of the hotel, cleanliness and general overall feel was very positive. The value for money for location was very good. Breakfast was pretty good and the coffee was exceptional!

Stayed in July 2025

Nothing.

The hotel was really cool, the view from our room was amazing and the staff were lovely.. they arranged early check-in and late check-out for us and left a cake in our room as we were celebrating a special occasion. The breakfast was also fantastic! We only had one night there but would love to stay for longer.

Stayed in August 2025

None

So nice and beautiful views, nice gym and pool

Stayed in July 2025

Absolutely superb service. We called reception at 9.30 to ask for a room change because of a crying baby in the room next door and they were very accommodating. Super comfortable beds, wonderful service and quiet rooms (despite noisy location).

Stayed in August 2025

All the staff were very friendly and helpful especially Ash and Zack. I needed help when my girlfriend caught a bug and Ash and Zach were on hand to help with everything. You have two special guys there!

Stayed in August 2025

Nothing

People working there are so nice, it smells so good when you come in, if you need anything they come immediately, I recommend 100%

Stayed in August 2025

No windows and fresh air in the room.

Bed and sheets quality! Pool is great and spa area very calming.

Stayed in August 2025