We didn’t care for the bar. We requested a limoncello and they couldn’t make it!

A reception woman greeted us kindly, helped with the parking, explained the area and even helped get our luggage to the elevator. Amazing!

Stayed in August 2025

Staff was wonderful and very accommodating. Location was perfect, between old town and new town, and next to main train station. Close to everything. Indoor pool and steam room were great after a long day.

Stayed in August 2025

Nothing.

The location, the staff, the size of the room and the cleanliness.

Stayed in August 2025

Hallway light stays on all night so the gap at the bottom of the door lets a lot of light in … I used a pillow to cover it up! :)

Perfect placement in the city ! Amazing stay and all the staff were so helpful and friendly

Stayed in August 2025

Hotel was lovely,staff could not do enough for us. Lovely and clean,swimming pool small but clean and open 6am to 10pm which was great after a long day. Food was exceptional but expenisve. Would def stay here again

Stayed in August 2025

Authentic & traditional

Stayed in August 2025

Booked a twin room, but I would have liked the beds to be a bit further apart it was almost like I was in a double bed

The location . Close to the train station The tour buses were across the road And the trams just round the corner Close to the shops & places to eat .

Stayed in August 2025

It was quite expensive, but considering it was during the Fringe, that’s understandable.

Extremely nice and clean, of course.

Stayed in August 2025

Nothing

Staff were so friendly and helpful

Stayed in August 2025

It was very expensive with inflated rates due to us staying over festival time (unavoidable). There was a small gap under the front door letting in light and noise from the hallway, which took away from a sense of privacy. The shower took some getting used to, as you had to open the door a certain way when finished to avoid flooding the bathroom floor. These were minor things, however, and didn't take away from our overall experience.

The location was fantastic and the staff were great. The room was really comfortable and spacious, which made this perfect for a week-long stay. The hotel had a wonderful sense of luxury to it.

Stayed in August 2025

The bed was exceptionally comfortable...I loved the enormous tub, the bathroom was huge...easy to navigate and everyone was extremely happy and helpful

Stayed in August 2025

Absolutely fantastic hotel. Room extremely clean.nothing to much trouble for the staff very friendly. Breakfast was amazing so much choice. Would definitely recommend staying here when in Edinburgh Close to all amenities and transport.

Stayed in August 2025

Spa area could use an update and it would be nice to have more options at the breakfast buffet

Perfect location of this very traditional hotel, rooms were spacious and clean, we also used the spa area that could do with a little update. Breakfast was also delicious, there could be more options (of bread and veggies) at the buffet. Staff was very friendly and welcoming. Recommended!

Stayed in August 2025

Good location and room was great and spacious

Stayed in July 2025

Just the price as was expensive but standard was good

Spa facility was nice Staff pleasant and helpful Room comfortable

Stayed in July 2025

Need more gym equipment

Everything specially how friendly and helpful the staff were, amazing! Irene specifically was super great and a super woman by all means

Stayed in August 2025

Everything was nice all staff we encountered were courteous and mannerly and made us feel very welcome.

Stayed in July 2025

The shower sink does not drain properly, and water collects in the basin. This makes it difficult to take a longer shower or for a second person to use it shortly after. I am unsure how to request fresh towels, as I could not find any clear instructions in the room.

Overall, I am enjoying my stay. The location is excellent and the hotel is very good. I have two items to flag:

Stayed in August 2025

We were disappointed with breakfast, in particular the buffet which in comparison to other hotels lacked variety, particularly if later to breakfast which we tended to be. I feel the variety and standard of food should remain the same for the entire service. Did feel rushed one day when we were eating late. The rate for our stay was expensive, I know it’s during the festival so we expected to pay more, but hoped the breakfast would therefore be better.

Great location and friendly helpful staff. Our room was clean and spacious although some of the main lighting was flickering. The bed and pillows were extremely comfortable. The spa, small gym and pool looked good, although we didn’t use them.

Stayed in August 2025

I really don't have any negatives about this hotel. I have stayed here before and knew it was a quality hotel and fair price.

The location was great- close enough to the Royal Mile but not too close. Breakfast was great- quick and high quality. Our room was very nice and clean.

Stayed in August 2025

It had no obvious drawbacks

Extremely convenient location close to Edinburgh Waverley Station

Stayed in August 2025

The room was a bit tired in places although was large & spacious

Great location friendly staff and food in restaurant was excellent. Swim & spa lovely

Stayed in August 2025

Only thing was the female receptionist asked me many questions about my trip on check in, and how come I booked it so last minute! I felt that was a little too far. Respect the booking, no need to question! All other staff I encountered were lovely and more than helpful

Lovely property, great location and would highly recommend for anyone visiting the city. Tram network from airport stops short walk away

Stayed in June 2025

The hotel is well located. The staff are very helpful and professional especially as it was very busy at the time we stayed. Highly recommend, for the facilities, lovely food selection at breakfast and adaptability when dealing with all different visitors (families, couples and groups)

Stayed in August 2025