Reviews of Surprenantes - Voyage en Ballon
2 Rue Malherbe, 44000 Nantes, France
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Reviewed: 26 January 2024 · Stayed in January 2024
Verified reviewMost original appartement It's tiny, but everything you need is there . Very close to the station.
Reviewed: 5 January 2024 · Stayed in October 2023
Verified reviewReviewed: 17 October 2023 · Stayed in September 2023
Verified reviewVery nifty, creative
Open bathroom - you can see in from the bed!
Reviewed: 17 September 2023 · Stayed in September 2023
Verified reviewIt was very close to the city centre and all local amenities.
The standard of cleanliness was poor.
Reviewed: 13 April 2023 · Stayed in April 2023
Verified reviewThe themed room was really cool
The bed was small anyone 6ft would not fit in it. The mattress folds up, if there are two in the bed you keep rolling into into each other.
Reviewed: 11 March 2023 · Stayed in March 2023
Verified reviewReviewed: 11 October 2022 · Stayed in October 2022
Verified reviewDo read reviews before booking! You need to climb a steep ladder up to a (short) bed. This was made very clear in the confirmation mail, and I'm sure also on the place's own website. The pitch in Booking.com is however unclear on this, and I'm not alone in making the mistake. There are a lot of pictures but they are hard to decipher. The place looks stunning, I really like the effort put into it - but it's not for everyone. I would give half points, 5 start for the effort and blame myself for not reading enough of the reviews. However, the unkind come-back to the comment from a 76 years old disappointed lady took away another star.
Hello, we are very sorry to hear that this accommodation did not meet your expectations. We really want to ensure you that we make our best to give all the information before arrivals, as disappointment is really not a good thing for both you and us. We also want to give you the full story on this 1/10 review you refer to as the person did call us and contact us several time and ask for a full refund blackmailing us on putting a bad comment on Booking.com that she did. We offer her another solution of accommodation and really feel that 1/10 is not respectful of the work of all our employees. We did app-load photos of the ladder and can not be accused of hiding it. Best regards. SURPRENANTES
Hello, we are very sorry to hear that this accommodation did not meet your expectations. We really want to ensure you that we make our best to give all the information before arrivals, as disappointment is really not a good thing for both y… Show more