Reviews of Premiere Classe Toulouse Sud Labege 2 stars
Rue Marco Polo - Voie 6, 31675 Labège, France
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Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewHotel was quiet. Wifi was fast enough to watch videos. Towel is included in the price.
Shower temperature constantly changed between hot and cold. There were some long hairs on the bathroom walls so obviously they had not been cleaned.
Good evening, madam, sir thank you for your remarks that we take into account we see that you appreciated the calm of our hotel and the wifi as well as the hotel facilities. however we note that you had some problems with the shower and the cleanliness of the room. know that we are open 24 hours a day and that we are at your disposal at the reception. for the cleanliness we pass on your remarks to the cleaning company. hoping to see you again on a future trip. please madam, sir accept our cordial greetings. the reception
Good evening, madam, sir thank you for your remarks that we take into account we see that you appreciated the calm of our hotel and the wifi as well as the hotel facilities. however we note that you had some problems with the shower and the… Show more
Reviewed: 2 October 2024 · Stayed in October 2024
Verified reviewThe staff is very nice and helpful ;
The bed and the TV : The « large » bed, unlike what is stated, is small and we could not sleep « straight » : I had to turned side (head at the feet) in order to be able to « fit » in it with my daughter (and we are not overweight…) ; As for the TV, it might be old and the channels do not « obey » the order = for instance, it goes to the number 3, and then blocks, goes to a other setting, and then, accepts to go further : number 4, 5, or else ; As for the remote control, the batteries have to be replaced ;
hello Mrs We are delighted that you enjoyed your stay with us because of our services and we take into account your comment on the shower curtain which was returned the next day, and we report the noise to our hierarchy. please madam, accept our sincere greetings reception
hello Mrs We are delighted that you enjoyed your stay with us because of our services and we take into account your comment on the shower curtain which was returned the next day, and we report the noise to our hierarchy. please madam, accep… Show more
Reviewed: 4 September 2024 · Stayed in September 2024
Verified reviewPerfect stay for the money. Frienfly staff. Easy on/off from the hihgway. Secured parking.
The door lock, did not work from outside, or had to play with it until you find a way to make it work.
Good evening, We thank you for taking the time to comment on your stay and are satisfied that we have met your expectations. We take good note of your remarks in order to improve our quality of service. We look forward to welcoming you again. Best regards - The Reception
Good evening, We thank you for taking the time to comment on your stay and are satisfied that we have met your expectations. We take good note of your remarks in order to improve our quality of service. We look forward to welcoming you agai… Show more
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewI booked I room with free cancellation fees but the charge me with out my consent and I don't advise anyone to use this hotel because of this risen
Notting
Hello Sir, We understand that you are disappointed but according to the T&Cs of your reservation, you could cancel free of charge before 6 p.m. on the day of your arrival. However, we received your cancellation request at 7:37 p.m. today. We were unable to re-let your room and therefore late cancellation fees apply. Kind regards - Reception.
Hello Sir, We understand that you are disappointed but according to the T&Cs of your reservation, you could cancel free of charge before 6 p.m. on the day of your arrival. However, we received your cancellation request at 7:37 p.m. toda… Show more
Reviewed: 13 August 2024 · Stayed in July 2024
Verified reviewThere is a coffee-making machine on the ground floor. I got assistance for internet access. The window opened into a park. We enjoyed the fresh air and the car was safely parked on the hotel's private property.
No fridge. No market in the neighbourhood.
good evening, madam, We thank you for your comments, we see that you appreciated the services made available to our customers. we do not provide fridges in the rooms for our customers, however we can keep food in our fridges, just ask at reception which is open from 6:00 a.m. to 9:00 p.m. and from 7:00 a.m. to 8:00 p.m. on weekends . open air markets are on Saturday or Sunday in Escalquens and not in Labege hoping to see you again soon in our beautiful region please accept madam, our sincere greetings reception
good evening, madam, We thank you for your comments, we see that you appreciated the services made available to our customers. we do not provide fridges in the rooms for our customers, however we can keep food in our fridges, just ask at re… Show more
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewStaff
Location of the hotel
good evening, sir, we thank you for your remarks we see that you appreciated our reception staff and we pass your remarks on to the staff concerned however you did not appreciate the location of our hotel which is located in a service area. hoping all the same to see you again during a possible next trip. please, sir, accept our cordial greetings the reception
good evening, sir, we thank you for your remarks we see that you appreciated our reception staff and we pass your remarks on to the staff concerned however you did not appreciate the location of our hotel which is located in a service area.… Show more
Reviewed: 28 June 2024 · Stayed in June 2024
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified reviewHello Sir, Thank you for your comments, we see that your stay in our facility was successful, I hope that we will meet again soon in our region. Please accept our sincere greetings and best wishes for 2025. reception
Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewSecure parking area
I asked for a NON-smoking room. But, I was put in a room used by a smoker..... it smelled of stale tobacco... horrible
hello, madam, sir, We thank you for the comments. We see that you appreciated our secure and video-monitored parking service. We also note that you had a problem with the smell of cold tobacco in the room, please note that we are available to help you at reception from 6:00 a.m. to 9:00 p.m. during the week and from 7:00 a.m. to 9:00 p.m. on weekends, we could have found a solution that would have satisfied both parties. Hoping to see you again soon in our region. Please, madam, sir, accept our sincere greetings reception
hello, madam, sir, We thank you for the comments. We see that you appreciated our secure and video-monitored parking service. We also note that you had a problem with the smell of cold tobacco in the room, please note that we are available … Show more
Reviewed: 22 April 2024 · Stayed in April 2024
Verified reviewLittle choice, no fresh juice and doughy croissants
Vending machines that worked Being locked out by 21.00 hrs Being charged an extra service fee?
good evening, madam, sir, we take into account your remarks. we see that you had a problem with breakfast, know all the same that our breakfast is very appreciated by our customers. we were open from 06:00 to 21:00 during the week and from 07:00 to 21:00 on weekends. and if you had paid the room that does not mean that the tourist tax is paid that is what you call service charges. know that we are at your disposal at the reception at the times mentioned above and we could have found a more pleasant solution for both parties hoping to see you again in our region please accept our sincere greetings the reception
good evening, madam, sir, we take into account your remarks. we see that you had a problem with breakfast, know all the same that our breakfast is very appreciated by our customers. we were open from 06:00 to 21:00 during the week and from … Show more
Reviewed: 17 March 2024 · Stayed in March 2024
Verified reviewA very warm welcome. Everything explained. Our room was on the ground floor, I expect because we had two dogs. Very spacious and clean. Good location as we could walk to the local large shopping centre with shops, restaurants etc.,
Exceeded our expectations.
Reviewed: 10 March 2024 · Stayed in March 2024
Verified reviewReviewed: 5 March 2024 · Stayed in February 2024
Verified reviewReviewed: 21 December 2023 · Stayed in December 2023
Verified reviewReviewed: 13 December 2023 · Stayed in December 2023
Verified reviewReviewed: 7 December 2023 · Stayed in December 2023
Verified reviewcheck in, access, bed were all good, people are friendly and it has buffet breakfast with all normal stuff for a quick breakfast, long time available 6-11 AM. It's located on an industrial estate near a large shopping center, so for business it is ok.
The shower is small and has a curtain, that is less comfortable. Ventilation was difficult and in the morning some noice of earlier people waking up.
Reviewed: 13 November 2023 · Stayed in October 2023
Verified reviewReviewed: 5 November 2023 · Stayed in November 2023
Verified reviewReviewed: 19 October 2023 · Stayed in October 2023
Verified reviewIt has wifi and optional breakfast
We had to stay 5h in the reception room because we arrived 30 minutes later than their check in limit. The phone numbers were wrong or nobody even cared to answer, the automatic check-in didn't work and they even charged us a full night even if we checked in at 5AM. We didn't manage to sleep a bit and when we arrived in the room (apartment with 3 rooms as they claimfor 3 people) we found out that the 3 rooms were the bedroom, the bathroom and the wardrobe. It was the most painful experience at a 2 star hotel. I would never recommend it ever again to someone. I would rather pay 50€ more per night than to stay there.
Reviewed: 13 October 2023 · Stayed in October 2023
Verified reviewReviewed: 28 September 2023 · Stayed in September 2023
Verified reviewReviewed: 22 September 2023 · Stayed in September 2023
Verified reviewFriendly receptionist, safe parking and plenty of restaurants/grills nearby
Noisy A/C and mold in bathroom - could do with some more maintenance
Reviewed: 20 September 2023 · Stayed in August 2023
Verified reviewPARKING GRATUITO
LIMPIEZA HORRIBLE
Reviewed: 12 September 2023 · Stayed in September 2023
Verified reviewReviewed: 6 September 2023 · Stayed in September 2023
Verified review