Reviews of Premiere Classe Compiegne - Jaux
Zac Du Camp Du Roy - 726, Avenue Jean Moulin, 60880 Jaux, France
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was ok, but limited
The code for barrier and room was changed after our first day and we were locked out We had to get someone else to open the barrier and had to telephone the resident manager to update our key .
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe receptionist was friendly and helpful. However, he apparently gave us false information as he promised us a refund for the room, only the hotel later to refuse to make the payment.
AN ABSOLUTE DISASTER. The rooms’ curtains were full of tiny black insects. The receptionist tried to offer us 4 different rooms but each was infested with insects. The receptionist could not tell what the insects were, and didn't want to risk bringing any pests with us to home, so we proposed to cancel our booking and not to sleep at the hotel. The receptionist agreed to this and told us that we get our money back, giving us a written receipt that stated that we are entitled to the refund, and instructing to contact the hotel via email afterwards. So we left the hotel and requested the refund via email. The hotel took almost a week to answer our enquiry only to tell us that they will not make the refund after all. To sum up, the hotel employee agreed to cancel the reservation and promised us our money back in writing, we did not use the room due to the insect infection and had to find alternative accommodation, and afterwards the hotel withdrew its promise of the refund, so we had to pay for nothing. Basically a fraud.
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewVery good value (I think we paid £13 per person), conveniently situated, clean and well kept. Felt basic but comfortable enough and safe. Perfectly fine for one night. Close to fast food and plenty of parking as you'd expect.
Rooms are very small especially for three adults per room. The bathroom is like a plane bathroom. The top bunks were hard to get into for adults.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewGates were locked on arrival despite supposed 24/7 check in. Air conditioning not working! Fridge not working! Shower was boiling - to the point it was dangerous. Breakfast was abysmal - literally white bread, madiera cake, orange juice and yoghurt
Everything
Dear Kelly, First of all, thank you for taking the time to share your feedback about your recent stay with us. We’re truly sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you faced upon arrival. While our check-in system is available 24/7, technical issues can occasionally occur, and we regret any frustration this may have caused. We are also sorry to learn that some of the room amenities were not functioning properly. This is certainly not the standard of service we aim to provide, and we have reported the issues with the air conditioning, fridge, and shower to our maintenance team for immediate inspection and correction. Regarding breakfast, we offer a simple buffet in line with the standards of our hotel category. However, we do take your comments seriously and will review how we might improve both the variety and quality of the items offered. On a positive note, we are glad you found the mattress comfortable and hope it provided at least some rest during your stay. We genuinely hope to have the opportunity to welcome you back under better circumstances and regain your trust. Kind regards, The Reception Team Hôtel Première Classe Compiègne
Dear Kelly, First of all, thank you for taking the time to share your feedback about your recent stay with us. We’re truly sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience you faced upo… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewMotel perfect for who’s traveling by car. No frills, just looking for a place where to spend the night without overspending
Quite warm room
Hello Fabio, Thank you very much for your feedback! We're glad to hear that you appreciated the excellent value for money and the convenience of our location for travelers by car. We take note of your comment regarding the room temperature and will check the conditions in our rooms to ensure a more comfortable experience for future guests. We look forward to welcoming you again on your next travels. Best regards, The team at Première Classe Compiègne
Hello Fabio, Thank you very much for your feedback! We're glad to hear that you appreciated the excellent value for money and the convenience of our location for travelers by car. We take note of your comment regarding the room temper… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewbed was eachy, brekfast was auful.
Dear Andres, Thank you for taking the time to share your feedback about your stay. We are sorry to hear that your experience did not meet your expectations. We take your comments regarding the comfort of the bed and the quality of the breakfast very seriously. We will be addressing these issues with our team to improve our services. Your feedback is valuable, and we hope to have the opportunity to offer you a better experience on your next visit. Best regards, The team at Première Classe Compiègne
Dear Andres, Thank you for taking the time to share your feedback about your stay. We are sorry to hear that your experience did not meet your expectations. We take your comments regarding the comfort of the bed and the quality of the bre… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewComfortable and well priced
Hello Thank you for taking the time to share your impressions of your stay. We hope to welcome you again. cordially
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewLocation to motorway and the selection of restaurants closeby (within walking distance). Good value for money. Good continental breakfast available.
Shower is pretty basic
Hello Ilse, thank you very much for your comment. We are delighted that you enjoyed our hotel. We look forward to welcoming you again. Kind regards, the management.
Reviewed: 1 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified reviewEverything , clean , quiet and great staff
Nada
Hello James, Thank you for your comment, I look forward to seeing you again Kind regards . La réception
Reviewed: 17 November 2024 · Stayed in November 2024
Verified review