Reviews of Mercure Paris Roissy CDG 4 stars
3, allée des Vergers, 95700 Roissy-en-France, France
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation near the airport and Aeroville. Cosy and cleanliness.
Nothing
Hello, Thank you for taking the time to share your feedback following your stay at our establishment. We are delighted to read that you had a pleasant stay with us and that you particularly appreciated the welcome from our team. Your satisfaction is our greatest reward. We look forward to welcoming you again soon. Sincerely, Elham, Quality Control Manager Mercure Paris CDG
Hello, Thank you for taking the time to share your feedback following your stay at our establishment. We are delighted to read that you had a pleasant stay with us and that you particularly appreciated the welcome from our team. Your satis… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe price was right and the bed was comfortable. The food was fine.
This hotel has seen better days. It needs repairs and refurbishing. It is difficult to find where it is located. Even the taxi had trouble. Large screen climate disaster documentaries while eating. Not appreciated at all.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff are helpful
Honestly the facility has gone down in standards. There is smell in the corridors and rooms. Need total refurbishment. Carpets are old and not clean old. The hotel used to be very excellent. I stayed here several times. The staff is helpful but Honestly there isn't much they can do it's the state of the hotel
Dear good morning, Thank you for sharing your feedback and for your loyalty in choosing our hotel on several occasions. We are pleased to hear that you found our staff helpful, but we are truly to learn that your recent experience did not meet your expecations. We regret the issues you encountered during your stay in our hotel.Please accept our sincerest apologies for the discomfort caused.We are continuously working on improving our property and your comments have been shared with the relevant teams to prioritize refurbishment and maintenance. Your impressions are very important to us, and we truly hope we will have the chance to welcome you back in the future and provide you with the high level of comfort and quality service that you rightfully expect from us. Best regards, Elham , quality controle manager Mercure Paris CDG
Dear good morning, Thank you for sharing your feedback and for your loyalty in choosing our hotel on several occasions. We are pleased to hear that you found our staff helpful, but we are truly to learn that your recent experience did not … Show more
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewWe needed a suite at the last minute and they had one available - their best room. The room had enough space for our small family group.
My main concern is the cleanliness and lack of resources. While the room itself was acceptable from a cleanliness standpoint, the sheets on our bed had human hairs all over them. When I went to the front desk to request that the bed be changed & cleaned, there were only 2 staff in the whole hotel and they were completely overwhelmed. They had absolutely no queen sized sheets available that were clean so they brought us a twin size sheet. Also, while there was supposed to be air conditioning, it didn't seem to work - like it was a constant 80 degrees in the room at night.
Dear Amy , Thank you for taking the time to share your feedback with us . We are truly sorry to hear about the issues you experienced during your stay . Please accept our sincere apologies for the inconvenience caused to you and your family. We understand how frustrating it must have been to face these challenges , and we regret that we did not meet your expectations. Your comments are very valuable to us, and we have shared them with our houskeeping and front office teams to ensure immediate improvements in both service and ressouces . We hope to have the opportunity to welcome you again in the future and to provide you with a much more pleasant and comfortable experience . Kind regards Elham, quality controle manager Mercure Paris CDG
Dear Amy , Thank you for taking the time to share your feedback with us . We are truly sorry to hear about the issues you experienced during your stay . Please accept our sincere apologies for the inconvenience caused to you and your famil… Show more
Reviewed: 17 August 2025 · Stayed in June 2025
Verified reviewClean, comfort and convenience
None at this time
Hello, Thank you for taking the time to share your feedback following your stay at our establishment. We are delighted to read that you had a pleasant stay with us and that you particularly appreciated the welcome from our team. Your satisfaction is our greatest reward. We look forward to welcoming you again soon. Sincerely, Elham, Quality Control Manager Mercure Paris CDG
Hello, Thank you for taking the time to share your feedback following your stay at our establishment. We are delighted to read that you had a pleasant stay with us and that you particularly appreciated the welcome from our team. Your satis… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewCleanliness and breakfast menu
None
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewI liked that it was walking distance to the French village Roissy de France what a bonus.
It’s a bit tired
Good morning, We thank you for your comment following your stay in our establishment. We are delighted to learn that your stay with us lived up to your expectations. Your words encourage us to continue providing unforgettable experiences to our guests. It was a pleasure to welcome you, and we hope to see you again very soon for another equally pleasant stay. Do not hesitate to contact us directly during your next visit, we will be delighted to offer you an equally warm welcome. See you very soon. Sincerely, Elham, in charge of quality control Mercure Paris CDG
Good morning, We thank you for your comment following your stay in our establishment. We are delighted to learn that your stay with us lived up to your expectations. Your words encourage us to continue providing unforgettable experiences … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewCloseness to the airport
None
Hello, Thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We regret that the service did not meet your expectations and ask for our sincere apologies. Mercure hotels are committed to providing you with the highest quality service during your stays. Your feedback is therefore very valuable. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during your next stay. We look forward to welcoming you soon. Sincerely, Elham, Quality Control Manager, Mercure Paris Roissy CDG
Hello, Thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We regret that the service did not meet your expectations and ask for our sincere apologies. Mercure hotels are co… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewQuiet and clean room with all what is needed for an overnight stay at the airport.
I asked for an iron table, but it was never delivered.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewAs at next morning, we had scheduled to board the early flight, it was the clever select to stay here.
Just rest and sleep, there were no memories besides these.
Dear Sumio, Thank you for taking the time to share your feedback following your recent stay at Mercure Paris Roissy-Charles-de-Gaulle. We’re glad to hear that our hotel was a convenient choice for your early flight and that you were able to rest and sleep well. Even if it was a short stay, we hope it was a comfortable one. We would be delighted to welcome you again in the future — perhaps for a longer visit that leaves you with more lasting memories. Best regards, Sophie - Quality Manager
Dear Sumio, Thank you for taking the time to share your feedback following your recent stay at Mercure Paris Roissy-Charles-de-Gaulle. We’re glad to hear that our hotel was a convenient choice for your early flight and that you were able … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewConvenient place to leave Paris late and avoid driving at night. Very close to motorway.
Problem with water in the shower - from cold to extremely hot every minute, not a great experience. Stocky floors at the breakfast buffet and restaurant.
Dear Xavier, Thank you for taking the time to share your feedback following your stay at Mercure Paris Roissy-Charles-de-Gaulle. We’re glad to hear that our location was convenient for your needs, especially for a late departure and motorway access. However, we sincerely apologize for the issues you experienced with the shower temperature and the floors in the breakfast area. Please be assured that we have shared your comments with our maintenance and operations teams to improve these points. We hope to welcome you back in the future and provide a more comfortable experience. Best regards, Sophie - Responsable qualité
Dear Xavier, Thank you for taking the time to share your feedback following your stay at Mercure Paris Roissy-Charles-de-Gaulle. We’re glad to hear that our location was convenient for your needs, especially for a late departure and motor… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe Hotel was great especially at the Restaurant and bar
The instruction for the morning shuttle were not clear enough. Indeed it was stressfull to discover that the shuttle was over booked in the morning... this point HAS to be improved
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewSome distance from the airport, had to pay extra for the cab for missing the shuttle @11PM. Moreover, the facilities in the room were not satisfactory—like the room door lock and shower drain not functioning. However, the staff at the reception allotted another room.
Hello, We thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We are sorry that the service did not meet your expectations and we ask that you accept our sincere apologies. Mercure hotels are committed to offering you the best quality of service for your stays; Your opinion is therefore very valuable. Rest assured that the necessary measures will be put in place to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon, we ask you to believe in the expression of our best feelings. Elham, in charge of quality control Mercure Paris Roissy CDG
Hello, We thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We are sorry that the service did not meet your expectations and we ask that you accept our sincere apologies. … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewNothing
Ambience, cleanliness, breakfast presentation and choices (appeared unhygienic), food scattered around, old establishment, yucky flooring in room
Good morning, We thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We are sorry that the service did not meet your expectations and we ask that you accept our sincere apologies. Mercure hotels are committed to offering you the best quality of service for your stays; Your opinion is therefore very valuable. Rest assured that the necessary measures will be put in place to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during a future stay. Looking forward to welcoming you soon, we ask you to believe in the expression of our best feelings. Elham, in charge of quality control Mercure Paris Roissy CDG
Good morning, We thank you for taking the time to write to us following your stay at the Mercure Paris Roissy-Charles-de-Gaulle hotel. We are sorry that the service did not meet your expectations and we ask that you accept our sincere apo… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewClean
No fridge in room Shuttle service booking from airport not easy for me
Dear Jan, We sincerely thank you for taking the time to share your experience following your stay with us. It's a real pleasure to know that you enjoyed the welcome and your entire stay. Our entire team is delighted to have contributed to making your stay pleasant and memorable. Please next time if you have any request for the shuttle bus , just contact the hotel . We hope to have the pleasure of welcoming you back very soon for another equally successful experience. Best regards , Elham, in charge of quality control Mercure Paris CDG
Dear Jan, We sincerely thank you for taking the time to share your experience following your stay with us. It's a real pleasure to know that you enjoyed the welcome and your entire stay. Our entire team is delighted to have contributed to … Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewVery old early checking Breakfast ok
Except all
Dear Rohan, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the early check-in and found our breakfast satisfactory. However, we're sorry to learn that other aspects of your stay did not meet your expectations. Your comments are important to us, and we would greatly appreciate if you could provide more details about what you found unsatisfactory. This will help us improve and ensure a better experience for all our guests. We hope to have the opportunity to welcome you again and provide you with a more pleasant stay. Warm regards, Sophie - Responsable qualité
Dear Rohan, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the early check-in and found our breakfast satisfactory. However, we're sorry to learn that other aspects of your stay did not meet … Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified review- The room was nice. - the place was clean - 5min from the airport - €5 shuttle from the hotel (every 45min after 5:15am until midday)
- gym is extremely basic. No weights, no mats for floor work. A few basic machines. - the restaurant is terrible (actually terrible. We ate their and were so unsatisfied with food and service that we ordered uber eats) - reception staff kept serving French speaking people while I was talking to them (I’m an English speaker)
Dear guest, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the cleanliness of the room, the proximity to the airport, and the convenience of our shuttle service. We're very sorry to learn that your experience at the restaurant did not meet your expectations. Your comments have been shared with the food and beverage team for immediate review and improvement. Regarding your experience at reception, we sincerely apologize if you felt overlooked. Our team aims to assist all guests promptly and respectfully, regardless of language. We will reinforce this commitment with our staff to ensure better communication in the future. We also appreciate your feedback on the gym facilities, and while they are currently limited, your input is valuable as we consider future upgrades. We hope to have the opportunity to welcome you again and provide a more seamless stay. Warm regards, Sincerely,
Dear guest, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the cleanliness of the room, the proximity to the airport, and the convenience of our shuttle service. We're very sorry to learn that you… Show more