Reviews of Mercure Clermont Ferrand centre Jaude 4 stars
1 Avenue Julien, 63000 Clermont-Ferrand, France
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location is unsurpassable! Right in the middle of the city, with a well functioning parking garage right under the hotel.
Nothing. It's a little odd that the reception is not directly accessible from the entrance, but the security measures take care for that.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCar parking is convenient.
There was a loud, party, gathering, outside the hotel which kept us awake for many hours
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewExceptional location. The lobby had this amazing scent. Beds were comfortable.
The parking situation was a bit clunky. They helped us book a place in the end though.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewI was in a business trip and it was a great experience to stay at Mercure. Exceptional breakfast, amazing crew and excellent installations. Looking forward for the next stay !
Nothing to comment...liked everything
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewModern clean and central with good access to parking
Staff were disorganised and not very helpful
Dear Sir, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed the quality and location of our property, as well as the convenient parking access. However, we were quite surprised by your comments regarding our team. Throughout your stay, our staff did their utmost to assist you — including adapting your reservation to better suit your needs — and we were sincerely pleased to receive your kind words of thanks during your time with us. This is why we find your remarks somewhat unexpected. That said, we always take guest feedback seriously and remain committed to continuously improving the quality of our service. We hope to have the opportunity to welcome you again and provide you with an even more satisfying experience. Warm regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Dear Sir, Thank you for taking the time to share your feedback. We’re pleased to know that you enjoyed the quality and location of our property, as well as the convenient parking access. However, we were quite surprised by your comments r… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewHotel is lovely and in perfect location. Staff were really welcoming and very king to our little dog, he was allowed in the restaurant for breakfast with us too which was perfect.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewCentral location
Air on was useless
Dear Emma, Thank you for sharing your feedback. We’re pleased to hear that you appreciated our central location and that you found our hotel to be a great place overall. We’re sorry to learn that your experience on Sunday was less lively than expected. Clermont-Ferrand can indeed be quieter on Sundays, as many shops and restaurants close for the day — a common practice in many French cities. Our team is always happy to recommend nearby places that remain open, even on weekends. We also regret that the air conditioning did not meet your expectations. Please know that we are currently reviewing this issue with our technical team to ensure better comfort for our guests moving forward. We hope to have the opportunity to welcome you again on a livelier day and provide you with an even more enjoyable stay. Best regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Dear Emma, Thank you for sharing your feedback. We’re pleased to hear that you appreciated our central location and that you found our hotel to be a great place overall. We’re sorry to learn that your experience on Sunday was less lively … Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewthe breakfast was good (usual for Mercure) and the location was excellent!
The room had few electrical and USB sockets, and the position of the TV set was awful! Logging into the wifi was strange, and the front desk said that a new system had been installed in the previous week. (It seemed like a week should have been enough time to work out the kinks.) The front desk person was obviously new, as she seemed fairly clueless about many things and had to keep asking a co-worker how to do things. (We expected more professionalism from Mercure.) I had to find an employee because all of the coffee urns at the breakfast bar had run out of water: they were all hanging out at the front desk.
Dear Madam, Thank you for your feedback. We’re glad you enjoyed the breakfast and appreciated our excellent location. We're sorry, however, that some aspects of your stay did not meet your expectations. Regarding the front desk experience, the team member who assisted you is currently in training. Like any profession, hospitality takes time to master, and it's natural for trainees to seek guidance from more experienced colleagues — who are always present to ensure quality service. We appreciate your understanding. We would also like to mention that many of our guests regularly highlight the friendliness and professionalism of our team in their reviews. Your comments about the room setup and Wi-Fi have been noted and shared with the relevant teams for improvement. We hope to welcome you again and provide a smoother and more enjoyable experience. Kind regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Dear Madam, Thank you for your feedback. We’re glad you enjoyed the breakfast and appreciated our excellent location. We're sorry, however, that some aspects of your stay did not meet your expectations. Regarding the front desk experienc… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewBreakfast
good receptionisters
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewFriendly and efficient staff. Central position and good car parking (for a fee). Good choice for breakfast.
Nothing it hit our brief and needs well
Dear Simon, Thank you so much for your lovely review! We're truly happy to hear that you felt welcomed and well taken care of during your stay. It means a lot to us that you appreciated our team’s friendliness, the breakfast variety, and our central location. We’re glad everything met your needs, and we hope to have the pleasure of welcoming you back again soon for another great experience! Best regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Dear Simon, Thank you so much for your lovely review! We're truly happy to hear that you felt welcomed and well taken care of during your stay. It means a lot to us that you appreciated our team’s friendliness, the breakfast variety, and o… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewJunior suite stanza calda e rumorosa
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewClean, spacious and situated in the heart of Clermont Ferrand.
All good
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThe staff were friendly, rooms comfortable and clean, breakfast rich enough and good quality. It is centrally located.
For a 4 star hotel I expected it to have a sauna. But unfortunately not.
Dear Guest, Thank you for your kind words about our hotel. We are delighted to hear that you found our staff friendly, the rooms comfortable and clean, and the breakfast of good quality. We are also pleased that you appreciated our central location. Regarding the sauna, we understand that amenities can vary between hotels. To ensure a perfect stay, we encourage our guests to review the facilities listed to match their expectations. We look forward to welcoming you back and providing an even better experience. Warm regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Dear Guest, Thank you for your kind words about our hotel. We are delighted to hear that you found our staff friendly, the rooms comfortable and clean, and the breakfast of good quality. We are also pleased that you appreciated our central… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewIt was fine
Bed was very hard - my wife had a rough nite with hard pillows and bed
Dear Sir, Thank you for your feedback. We\'re glad to hear that the property met your expectations, even though it wasn\'t extraordinary. We apologize for the discomfort caused by the hard bed and pillows, which affected your wife\'s sleep. Your comments are valuable to us, and we\'ll work on improving this aspect to ensure a more comfortable stay in the future. Best regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Dear Sir, Thank you for your feedback. We\'re glad to hear that the property met your expectations, even though it wasn\'t extraordinary. We apologize for the discomfort caused by the hard bed and pillows, which affected your wife\'s sleep… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewConvenient for work and airport and a nice place to stay
Dear Sir, Thank you for your feedback! We\'re glad to hear that our reception team was able to assist you with a power adapter upon arrival. It\'s great to know that you found our location convenient for work and the airport, and that you enjoyed your stay with us. We look forward to welcoming you back soon! Best regards, Murielle Chargée relation client Hôtel Mercure Clermont-Ferrand Centre Jaude
Dear Sir, Thank you for your feedback! We\'re glad to hear that our reception team was able to assist you with a power adapter upon arrival. It\'s great to know that you found our location convenient for work and the airport, and that you… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified review