Reviews of Hôtel Martinez, in The Unbound Collection by Hyatt 5 stars
73 Boulevard De La Croisette, Cannes City-Centre, 06400 Cannes, France
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation, quality
Pool area, not enough staff to provide the attentiveness the price supports
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe premium room is so expensive and no view to train station
Dear Zahi, Thank you for sharing your feedback. I’m truly sorry to hear that the Premium Room did not meet your expectations regarding the view and value. Your comments are important to us, and we will make sure they are shared with our team. We hope to have another opportunity to welcome you back and provide a more satisfying experience. Best regards, Navila-Responsable Relations Clientèles
Dear Zahi, Thank you for sharing your feedback. I’m truly sorry to hear that the Premium Room did not meet your expectations regarding the view and value. Your comments are important to us, and we will make sure they are shared with our tea… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location of the property is perfect. The rooms are very celan. It has it’s own beach, which is good.
The aisle of the room floors smels like toilet. The odour was terrible and such a hotel should have a nice scent. Also the customer profile was not that our type, they were loud, rude and we could’nt have a nice service even at the beach. All in all the hotel definitely does not worth the price.
Dear Elif, Thank you for sharing your feedback. We’re glad you appreciated the location, cleanliness, and private beach. We’re truly sorry to hear about the issues you encountered with the corridor odor and overall atmosphere. Your comments are important to us, and we will address these concerns to improve our guests’ experience. Best Regards, Nadir - Guest Relations Manager
Dear Elif, Thank you for sharing your feedback. We’re glad you appreciated the location, cleanliness, and private beach. We’re truly sorry to hear about the issues you encountered with the corridor odor and overall atmosphere. Your comment… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewNothing
Very upset because I spent a lot of time trying to convince your staff to change date of reservation. Though, there was no option to cancel with extra charges and Booking.com sent you an email confirming their agreement to wave their charges to allow for charges.
Dear Abdulaziz, We truly regret your disappointment. Please note that during this high-demand period, our cancellation and modification policies cannot be adjusted, even if requested through third parties. We appreciate your understanding. Kind regards, Nadir - Guest Relations Manager
Dear Abdulaziz, We truly regret your disappointment. Please note that during this high-demand period, our cancellation and modification policies cannot be adjusted, even if requested through third parties. We appreciate your understanding.… Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewGorgeous hotel, comfortable room and great facilities
Dear Pauline, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay, our team, and our facilities. We look forward to welcoming you back to Hotel Martinez soon! Warm regards, Nadir - Guest Relations Manager
Dear Pauline, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay, our team, and our facilities. We look forward to welcoming you back to Hotel Martinez soon! Warm regards, Nadir - Guest Relations Man… Show more
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe property was clean. The check in and check out was very easy. The breakfast was very good too
Very well organized.
Dear Arshaluys, Thank you for your kind words and wonderful feedback. We’re delighted you enjoyed our services, breakfast, and the hospitality of Vasilious and our beach club team. We look forward to welcoming you back to the Hotel Martinez. Warm regards, Nadir - Guest Relations Manager
Dear Arshaluys, Thank you for your kind words and wonderful feedback. We’re delighted you enjoyed our services, breakfast, and the hospitality of Vasilious and our beach club team. We look forward to welcoming you back to the Hotel Martine… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe location only
The hotel felt unpersonal. Train station for people in and out so service was terrible. Towels were dirty. Woken up at 2am by room service delivering to wrong room. Handed evian bottles by room service thinking free and they were placed by bedsides unknowing they are chargeable. The tin water bottles none of us could even open! Attitude of waiters.
Dear Jamal, Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet expectations. Please accept our sincere apologies for the inconveniences you faced from the room service disruption to the cleanliness issues and miscommunication regarding amenities. Your comments regarding the overall service and team attitude are also noted and will be addressed internally. Best regards, Navila-Guest Relations Manager
Dear Jamal, Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet expectations. Please accept our sincere apologies for the inconveniences you faced from the room service disruption to the clea… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewBreakfast buffet was excellent . Loved the madeleines. The room was very spacious.
There is very little cupboard space in the bedroom. The cupboard is tiny and the sliding doors crash into the hangers. They feel to be very cheaply made and the cupboard is much too small. There is no shelf or storage in the bathroom and the toilet in the shower is awful. It is always wet.
Dear Mr Lapiner, Thank you for your feedback. We're glad you enjoyed the breakfast and spacious room. We’ve taken note of your comments regarding the storage and bathroom layout, and will share them with the team for improvement. We hope to welcome you again soon. Best Regards, Navila-Guest relations Manager
Dear Mr Lapiner, Thank you for your feedback. We're glad you enjoyed the breakfast and spacious room. We’ve taken note of your comments regarding the storage and bathroom layout, and will share them with the team for improvement. We hop… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe noise from outside club music stopped at 2am
Dear Bill, Thank you for sharing your feedback. We sincerely regret the disturbance caused by the external noise and apologize for any inconvenience this may have caused during your stay. We truly hope to have the pleasure of welcoming you back soon. Best regards, Navila-Guest relations manager
Dear Bill, Thank you for sharing your feedback. We sincerely regret the disturbance caused by the external noise and apologize for any inconvenience this may have caused during your stay. We truly hope to have the pleasure of welcoming you … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLocation and breakfast.
The room didn’t smell nice. The hotel felt quite old even though it was renewed recently.
Dear Julia, Thank you for your feedback. We're sorry to hear your stay didn't meet expectations. Your comments are important and will help us improve. Best Regards, Nadir - Guest Relations Manager
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewWell located to the La crosiette and La plage Food was good
Check in was haphazard busy no wait your turn people jumping in front of others patiently waiting No one showed us our room just ring if there is anything
Dear Kathy, Thank you for your feedback. We’re glad you enjoyed the location and food. We apologize for the check-in experience and will work to improve it. We appreciate your comments and hope to welcome you again. Best Regards, Nadir - Guest Relations Manager
Dear Kathy, Thank you for your feedback. We’re glad you enjoyed the location and food. We apologize for the check-in experience and will work to improve it. We appreciate your comments and hope to welcome you again. Best Regards, Nadir - … Show more