Reviews of Manoir du Bois Mignon

Wow! We are shocked and disappointed at this score and the review left by these guests. I will deal with their specific points later but for the record, PLEASE PLEASE read our other reviews as we feel that this review is in no way representative of the guest experience we offer at Le Manoir du Bois Mignon . Putting their score into context, of the hundreds of guests we have welcomed over the past 5 years, this is by FAR the lowest we have ever received, the vast majority being either 9 or 10. Indeed you will see we have been given 2 scores of 10/10 in the past few days alone. For these guests, this was their first ever visit to France and maybe do not understand the concept of a continental breakfast. Our historic review score for breakfast is 10/10 across 113 reviews. As well as fresh bread and pastries we offer, tea, coffee, hot chocolate, fruit juices, a choice of cereals, jam ,honey, Greek and fruit yogurts, selection of cheeses, charcuterie and fresh fruit. We also offer eggs, any style and omelettes all cooked to order. Given this, I am at a loss to understand how this can be described as 'basic!' Regarding the comment about our other jobs leading to poor maintenance of the property, I will again refer to our historic scores for cleanliness at 9.7/10 and comfort at 9.6/10. It should also be remembered that this is is a 260 year old historic Manoir full of charm and original features. Perhaps in future these guests would prefer a modern hotel instead? The comment regarding there being no hangers in the wardrobe is correct. The previous occupants of the room took them and our cleaning staff did not notice that they were missing. We apologise but fail to understand why the guests did not just ask us for some hangers, we have plenty... It then seems very 'petty' for them to complain about this post-stay. With regard to the pool area and loungers not being clean, this needs to be considered in the context of the torrential overnight rain we experienced several times during their stay. The pool is surrounded by trees, so some of the leaves invariably ended up on the loungers and in the pool. Added to this, the lounger cushions also got wet. As a matter of procedure, the pool is cleaned with an automatic robot, chemical levels are checked every day and sun loungers and side tables wiped clean. However, with extreme weather such as experienced this particular week does make keeping things perfect 24/7 very difficult. Again, I refer to our historic review score for our pool across 113 reviews which is 10/10. Lastly, I refer to the comment about us 'overcharging for a very cheap, basic meal when the guest received their 'bill on departure.' We feel this comment is disingenuous. In advance of their arrival we agreed the precise menu (having given them several choices) and quoted the price, which they accepted in writing on WhatsApp. The food was 'auberge' style home cooked food, including French staple of onion and cheese tart which is always popular with guests. Lastly, we would like to point out that we not only recommended places to visit, but also booked these for the guests and on one occasion, drove them to and from the restaurant . We also provided drinks by the pool, serviced their room every day and generally tried our hardest to make their stay enjoyable despite the poor weather.

Wow! We are shocked and disappointed at this score and the review left by these guests. I will deal with their specific points later but for the record, PLEASE PLEASE read our other reviews as we feel that this review is in no way represent… Show more

Hi Vincent, thanks so much for your review, you are very kind and we both enjoyed welcoming you to Le Manoir! Just one thing though, there are some photos along with your review which we do not understand and are not of Le Manoir du Bois Mignon. To anyone reading this review, please ignore the photos!

Hi Vincent, thanks so much for your review, you are very kind and we both enjoyed welcoming you to Le Manoir! Just one thing though, there are some photos along with your review which we do not understand and are not of Le Manoir du Bois Mi… Show more

Wow, this is the worst review we’ve ever received! We are very upset and we totally disagree with the negative comments made. Before taking any notice of these we would urge potential guests read our other reviews which we feel are more accurate and better portray what guests can expect at Le Manoir du Bois Mignon. To address the specific points made by Mr Klein (who for the record in his review rated staff as 10/10) when the party of 5 first arrived, we asked them the first morning if they wanted their rooms cleaning as we always do. The reason for this is that post COVID we always ask before entering a guests room. That morning, all 5 in the party said they didn’t want us to clean their rooms that day so Vanessa said to let us know ie ask us in the morning if they would like us to clean their rooms and that we are always more than happy to do this. Saying we made them feel uncomfortable asking after we clearly said all they needed to do was ask is their problem, not ours. With regard to Rob’s ‘stupid joke’ this was a lighthearted throw away comment based on the fact that all 3 ladies in the party had very long hair, nothing more, nothing less and to chastise me for this in public is quite simply unkind. In terms of the Table d’hotes supplement for duck, we offered them at least 5 main courses each of which was met with a blunt ‘no!’ They insisted we prepare duck and we sourced some very large duck breasts at significant cost to us. Perhaps, with hindsight we should have warned the guests there would be a supplement for duck so for this we apologise. Throughout the guests stay, as we do with all our guests, we did absolutely everything in our power to ensure they had everything they wanted, including cooking 2 nights for them ( they highly praised Vanessa’s cooking which is not even mentioned in their review)booking local restaurants and canoeing and also storing their wine in our fridges with no corkage. To summarise our thoughts, in several years of successfully running our business and receiving exemplary reviews, this party were the first to make us feel like ‘staff’ in our own home, perhaps in future these guests should consider a more anonymous hotel rather than a family run B&B

Wow, this is the worst review we’ve ever received! We are very upset and we totally disagree with the negative comments made. Before taking any notice of these we would urge potential guests read our other reviews which we feel are more acc… Show more