Reviews of Le Moulin de Vernègues Hôtel & Spa 4 stars
Domaine et Golf de Pont-Royal, 13370 Mallemort, France
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Reviewed: 7 August 2023 · Stayed in May 2023
Verified reviewSpacious bedroom with very comfortable bed and bathroom. The reception desk staff were friendly and helpful.
We enjoyed our evening meal but were disappointed by our reception by the maitre d', who was a bit stand-offish. The table service was not up to expectations (wine arrived after food, a bit slow ...).
Reviewed: 13 June 2023 · Stayed in June 2023
Verified reviewNice, clean and perfect location. The kindest staff. Thank you
Reviewed: 20 May 2023 · Stayed in May 2023
Verified reviewoutstanding old building with character.
why was the pool closed end of May? it’s not mentioned on Booking.com the pool opens end of June! The Spa was more closed than open.
Dear guest, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comment about our outstanding old building with character. Regarding the pool closure, we apologize for any inconvenience caused. The pool closure at the end of May was due to unforeseen circumstances, and we understand that this information was not clearly communicated on Booking.com. We will work on improving our communication to ensure that all relevant details are provided to our guests in a timely manner. We also apologize for the limited availability of our spa during your stay. We understand the importance of having a fully operational spa for our guests, and we are actively working to address any maintenance or scheduling issues to provide a more consistent experience. Your feedback is valuable to us as we strive to continuously improve our services and facilities. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, where we can provide you with a more enjoyable and seamless experience. Best regards,
Dear guest, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your positive comment about our outstanding old building with character. Regarding the pool closure, we apologize for any inconvenience caused.… Show more
Reviewed: 4 April 2023 · Stayed in March 2023
Verified reviewOn arrival, at 7h30pm I was informed that I had to go to another hotel as there was no hot water in my room. I eventually spend the night in my room as I did not wish to drive to find another hotel. The next day when I came back from work at about 8pm, I was told that the restaurant was booked for a private party and that it was not possible for the chef to prepare a tray with a selection of his choice. I had to go out and drive to have diner.
Dear guests, we are very sorry indeed for the inconvenience you experienced and please be assured that should we have been able to offer an alternative we would have done so. With our renewe apologies Kind regards
Reviewed: 29 March 2023 · Stayed in March 2023
Verified reviewReviewed: 4 September 2022 · Stayed in September 2022
Verified reviewRooms were quite large and well equipped. Main building is 18th century and well restored. Good breakfast in the courtyard.
Reviewed: 30 August 2022 · Stayed in August 2022
Verified review