Reviews of Fraser Suites Le Claridge Champs-Elysées 5 stars

Dear Abdulhadi, Thank you for taking the time to share your feedback. While we’re pleased to hear that you appreciated our location, we are truly sorry to learn that the cleanliness of your Suite upon arrival did not meet your expectations — this is definitely nor our usual standards. Please accept our sincerest apologies for the inconvenience and discomfort caused. Your remarks have been shared with our Housekeeping Manager to ensure that such an oversight does not happen again. Cleanliness and guest comfort are among our top priorities, and we regret that we fell short in your case. We hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Romain Front Office Manager

Dear Abdulhadi, Thank you for taking the time to share your feedback. While we’re pleased to hear that you appreciated our location, we are truly sorry to learn that the cleanliness of your Suite upon arrival did not meet your expectation… Show more

Dear A, Thank you for sharing your honest feedback with us. We’re pleased to hear that you appreciated our prime location on the Champs-Élysées, the bidet in the bathroom, and the friendliness of our staff. At the same time, we’re truly sorry that the room size, bed, and pillows did not fully meet your expectations, and that the elevator system caused some inconvenience. We understand how these details can impact your overall comfort, and your comments are very valuable to us as we continuously strive to improve. One of the advantages we offer is a variety of Suite categories designed to suit different preferences and needs. Our reception team is always available to assist guests in selecting the best option to ensure a comfortable and enjoyable stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, so we can provide an experience that better matches your expectations. Warm regards, Romain Front Office Manager

Dear A, Thank you for sharing your honest feedback with us. We’re pleased to hear that you appreciated our prime location on the Champs-Élysées, the bidet in the bathroom, and the friendliness of our staff. At the same time, we’re truly s… Show more

Dear Mouza, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the cleanliness of the property and our central location. Regarding the city tax, please allow us to clarify: this is a mandatory local tax collected by the hotel on behalf of the French government. It is not included in your Booking.com payment, as Booking is not authorized to collect or retain this type of tax. This is a separate charge from the Value Added Tax (VAT), which is already included in your online payment. City taxes are common in many cities around the world and apply to all guests staying in registered accommodations, regardless of the booking platform. We hope this helps clarify the situation, and we remain at your disposal for any further questions. We also hope to have the opportunity to welcome you again under better circumstances. Kind regards, Romain Front Office Manager

Dear Mouza, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the cleanliness of the property and our central location. Regarding the city tax, please allow us to clarify: this is a mandatory lo… Show more

Dear Margaret, Thank you so much for your wonderful review — we’re truly honored by your kind words. We’re delighted to know that you enjoyed the duplex apartment, the patio, and above all, the helpfulness of our team. Your special mention of Atika at Reception and Mitch from Maintenance means a lot — we will be sure to share your kind feedback with them! It’s a real pleasure to hear that everything met your expectations, and we’re so glad our central location contributed to your positive experience. We hope to have the pleasure of welcoming you back to Fraser Suites Le Claridge Champs-Élysées very soon! Warm regards, Romain Front Office Manager

Dear Margaret, Thank you so much for your wonderful review — we’re truly honored by your kind words. We’re delighted to know that you enjoyed the duplex apartment, the patio, and above all, the helpfulness of our team. Your special mentio… Show more

Dear Rouba, Thank you very much for your review and for taking the time to share your experience with us. We're delighted to hear that you enjoyed our exceptional location right on the Champs-Élysées — it's certainly one of our greatest assets! We’ve also taken good note of your feedback regarding the hotel style and the terrace. Your suggestions are very valuable, and we’ll be sure to share them with our management team as we continuously look for ways to enhance our guests’ experience. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay. Kind regards, Romain Front Office Manager

Dear Rouba, Thank you very much for your review and for taking the time to share your experience with us. We're delighted to hear that you enjoyed our exceptional location right on the Champs-Élysées — it's certainly one of our greatest a… Show more

Dear Abdulaziz, Thank you for taking the time to share your feedback, even though we are truly sorry to hear that your experience with us did not meet your expectations. We regret that several aspects of your stay — including the room, cleanliness, and service — were not satisfactory. Please accept our sincerest apologies for any inconvenience you may have encountered. Your comments are very important to us, and we would appreciate the opportunity to understand more about what went wrong. If you are open to it, we would be grateful if you could share more details with us directly, so we can take the necessary steps to improve. We genuinely hope to have the chance to welcome you back in the future for a much better experience. Kind regards, Romain Front Office Manager

Dear Abdulaziz, Thank you for taking the time to share your feedback, even though we are truly sorry to hear that your experience with us did not meet your expectations. We regret that several aspects of your stay — including the room, cl… Show more

Dear Salman, Thank you very much for your kind review and your excellent rating — we’re truly happy to hear that you had an amazing stay with us. We also sincerely appreciate you taking the time to share your feedback regarding the bottled water policy. Please accept our apologies for the confusion you experienced. You are absolutely right — clear and consistent communication is essential, and we regret any inconvenience this may have caused, especially as it involved caring for your child. As a standard, one complimentary bottle of water per day is provided, but it seems there was some miscommunication during your stay, and we will be reviewing this internally with our team to ensure better clarity going forward. Thank you once again for your valuable comments. We hope to welcome you and your family back very soon to Fraser Suites Le Claridge Champs-Élysées. Kind regards, Romain Front Office Manager

Dear Salman, Thank you very much for your kind review and your excellent rating — we’re truly happy to hear that you had an amazing stay with us. We also sincerely appreciate you taking the time to share your feedback regarding the bottle… Show more

Dear Raid, Thank you very much for your excellent 10/10 rating and for sharing your experience with us! We’re delighted that you enjoyed our location and found our staff to be welcoming and helpful. We also appreciate your honest feedback regarding the gym — we take guest comments seriously and will look into ways to improve this facility. We hope to have the pleasure of welcoming you back to Fraser Suites Le Claridge Champs-Élysées on your next visit. Kind regards, Romain Front Office Manager

Dear Raid, Thank you very much for your excellent 10/10 rating and for sharing your experience with us! We’re delighted that you enjoyed our location and found our staff to be welcoming and helpful. We also appreciate your honest feedback… Show more