Nothing

Great location in the main square. Room and bed was very nice with a great view

Stayed in August 2025

Beautiful room and great location

Stayed in August 2025

There was a little bit of noise from the bar below but they closed quite early.

Great location and friendly staff. Nicely decorated and comfortable room.

Stayed in August 2025

The junior suite was nicely decorated and comfortable. The location was also great

Stayed in August 2025

It’s not a complaint, just an observation for other potential visitors. The different flights of stairs up to the three floors are VERY narrow and steep - very large people will absolutely struggle with them.

My second stay so I knew what to expect. Amazing location on the main square, virtually anything you could want food or drink wise less than a minute’s walk away. The staff are nice and friendly, although checking in was interesting as the staff at that time didn’t speak a word of English.

Stayed in August 2025

There was a vibration/buzzing coming from somewhere during the night that made it difficult to fall asleep, but did not wake me after (I wear earplugs tho).

We stayed for one might during a road trip, so we arrived late but they still showed us to our room. The location is incredibly good and the room (facing out to the square) is really well insulated. The bathroom was clean and spacious. Having AC was great.

Stayed in August 2025

A bit more information on parking would have been good. There's no car access to the Place des Heros. Nearest parking is around the corner in the Grand Place and we walked the rest of the way. The surface parking is free overnight but the recommended underground carpark is expensive. We parked overnight in the Grand Place and then moved the car to somewhere 10-15 minutes walk away where it was free. Be aware that the one-way system is tricky.

V good breakfast although the bright, purple chandelier was a bit off putting. Attractive, quiet room in quaint, old building.

Stayed in August 2025

I like to be prepared with regards to local car parks, and this was trickier than you might imagine, but we found a great underground car park in the neighbouring 'Grand' Place'..... eventually. The only other (slight) frustration was loud music being played by the bar below our room late into the night, however, the exceptionally comfy bed meant that we had an amazing night's sleep, regardless.

What a beautiful room in a beautiful square. Arras is an ideal town to visit whilst travelling through France. The room we stayed in was perfect and looked over the magnificent 'Place des Héros'. We spent a few hours roaming the town then enjoyed the eateries where we stayed. We only stayed one night, which was enough, but woke to an amazing market setting up right outside our window. Sadly we had to leave, but would have loved to stay and peruse the local wares - this was Saturday morning.

Stayed in August 2025

Very loud music underneath room until after midnight

Cleanest room I've ever been in.

Stayed in August 2025

Needed more light in the bedroom

The location was exceptional as were the staff.

Stayed in August 2025

The position of the hotel, right in the heesrt of the town close to all amenities. The room was well soundproofed from the bustle of the square. The decor was very interesting, we particularly liked the library effect wallpaper! The staff were very welcoming and helpful.

Stayed in August 2025

Nothing.

All of it. The view from the room, the outdoor terrace and the character of the place.

Stayed in July 2025

Lovely clean, well equipped room in quirky building. Great location but on street parking a bit hit and miss

Stayed in July 2025

Parking not in the hero's square. But plenty at 100m walk Free parking is a everyday day after 1800- 0900 and 1 hour free every day past 0900.

The location is perfect. Room and bathroom clean Cost was fair

Stayed in July 2025

The stairs at the back were steep but you can’t get a city centre room without small stairs!

Amazing location, lovely and clean, air conditioning!

Stayed in July 2025

The stairs were a little difficult to manoeuvre

The location and bathroom was lovely

Stayed in June 2025

Nothing

Great town centre location with easy parking. Tasteful accommodation. Pleasant and helpful staff.

Stayed in June 2025

We liked everything but the stairs were a bit narrow and steep to top floor.

Breakfast was great plenty of choice, location was great right on the main square. Room was spacious with everything we needed , we had the suite on the top floor. Steps to room were very narrow and quite steep with cases. Staff were very friendly and helpful.

Stayed in June 2025

The view was a old house, it wasnt the view on the square.

It was clean and silent, and good atmosphere with the airco present as well. The wifi was also good quality.

Stayed in June 2025

Parking is a challenge in the centre of Arras and the closest parking is expensive. There are reasonable parking options a little further away (an easy walk) but people with a car should research these before arrival. We loved being close to the centre and were prepared to make this work.

The room was comfortable and quiet, albeit it was right on the main square of Arras. It's above a bar but there were no issues and we had a quiet night. The room was comfortable with a good en suite. The breakfast room is small but perfectly satisfactory. It was excellent value for the location.

Stayed in June 2025

Not for the infirm as access through narrow stairways .

The location was in the middle of a very lively square with many bars and restaurants. Parking was in a public open area (payant) some 3 minutes walk away, so travel light. B&B accessed through a busy bar, but very nice. Room very nice with modern facilities in a historic building. Recommended.

Stayed in June 2025

Close to the center of town. Welcoming staff, clean and tidy. Thank you

Stayed in May 2025

Unfortunately any parking was some way away and there was live music right under our room from early Saturday night. We had travelled most of the day to get there and could not really rest until quite late. While there was a nice bar at the hotel it was closed early morning until about 11.30. We had to get someone to show us how to regulate the shower as it was so HOT we could not initially use it

I liked the proximity to bars and resturants

Stayed in May 2025

Nothing to dislike for me

The welcoming I received when I arrived was just a nice straight forward touch, the location is terrific located right where people gather and just celebrate life. My room was brilliant, best bed I ever slept in in Europe, breakfast was nice, the staff were terrific, I had some meals there as well as some nice cold French beers! Thank you

Stayed in May 2025