Reviews of Kyriad Genève St-Genis-Pouilly

Good stay, with free parking, supermarket walking distance. Was surprised with kind staff at the reception.

At the parking lot, there is a big stone, which - if not careful - you may notice too late... arriving after 10 hours drive I have almost damaged my bumper :-)

Good spacious rooms, nice outside seating and the receptionist Adam or Adin, didn’t quite get his name right but he was an absolute gentleman and very helpful.

Nothing.

Fiendly and helpful staff. Decent parking space. Good location.

Let down by hardware. Very dirty carpet, ordur in rooms, no toilet seat (seriuosly).

Ok stay considering the price.

Reception was not really open when I arrived past midnight despite a claim of 24/7 service. After about 15 min wait, a person showed up who could help me check in.

The room is normal and has enough space, the bathroom is normal, the bed is good.

The room was cleaned once during the 4 days, the next day. The room is connected to another room by an internal door that is not locked, leaving items may not be safe.

Towels changed every day. My bed linen was clean.

The carpet was ruined and had stains. Some of the towels had stains. Limescale on the tap and the shower. I found three big spiders in the room, with spider webs in the corners. The room had a slight smell of smoke.

We liked that we had a ground floor with access to the car park without having to go through reception to get access to our car. Access to electrical points were adequate and accessible.

The room was quite grubby and had a faint sweaty odour on the chair. the toilet seat was not very secure.

The bathroom was quite large, the bed confortable and the personnel is very polite and speaks a good English. The AC was enough powerful to keep the room fresh even if outside was very hot, even using it for a few hours.

I couldn't find a laundry room for clients (if there was one, then my bad!), my room was a bit too cold sometimes and there was no way to warm it a bit (even with AC switched off or opening the door-window when outside was really hot) and there are no small fridges in the rooms to be used by clients. It was impossible drying the clothes inside the room, and so for long period people need to look for a laundry in the nearby villages.

The two receptionists were extremely helpful; specially the lady in the mornings/afternoons went beyond her duties by picking up food leftovers when the cleaning lady refused to clean my room. There is a supermarket and a pizza truck at a walking distance.

I have travelled for years in the so called "third countries" and I have had better rooms than in this hotel; some examples: 1. the rug is extremely disgusting, it was old 10 years ago, nowadays you wouldnt find it even in a garbage dump; 2. I found a coackroach at 1am on the desk, mold in the upper part of the toilet walls, unidentifiable stains in the walls; 3. the cleaning lady refused cleaning the room, first lying that she had already cleaned it, then blaming me for coming in and out of the room several times so disrupting her duties, then excusing herself she was overworking, then suggesting I should get another room if I found a coackroach rather than cleaning the room. I was speechless for her attitude with a client and with her own responsibilities. Honestly the breakfast was very very simple and scarce, and it was the last of my complaints. I had to cut my trip short for one day, and I was actually glad I had to spend only two nights in there. Should I had to stay for three nights, I would have moved the second day to another hotel, and loose my money. Awful experience for a solo mother traveling with a small kid, or anyone with a minimum standard of service.

Terrible smell in the room, luckily it was summer and we could have slept with windows open. The cleanliness was questionable.