Reviews of Kyriad Avignon - Palais des Papes 3 stars
26, Place de l'horloge, 84000 Avignon, France
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation Confortable Clean Excellent concierge staff
Thank you so much for this wonderful review! We're delighted to read that you appreciated the comfort and cleanliness of the rental, as well as the service provided by our concierge team. We pride ourselves on providing quality service and ensuring our guests feel comfortable with us. It's truly satisfying to know that our efforts are paying off. If you have any other suggestions to help us achieve a 10/10 rating next time, please let us know! We look forward to welcoming you back very soon. Sincerely, Laurent D., Directeur.
Thank you so much for this wonderful review! We're delighted to read that you appreciated the comfort and cleanliness of the rental, as well as the service provided by our concierge team. We pride ourselves on providing quality service… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPerfect location.
Wifi was very very slow. We were not informed although we were asked if there is a cheaper parking space, and later we have learned they offered a discount at a parking space nearby. The air conditioner was easy to use.
Thank you for your feedback. We're glad to hear that you found our location convenient and the air conditioner easy to use. We apologize that you experienced issues with the Wi-Fi. We will have our team look into this immediately to ensure it is working properly for our guests. Regarding the parking, we're very sorry for the miscommunication. We provide detailed information about parking options and the discount we offer on our Booking.com page. This information is also included in two separate emails: one sent at the time of your reservation and another sent the day before your arrival. We regret that this information did not reach you in a timely manner, and we'll review our communication process to see how we can make this clearer for future guests. Sincerely, Laurent D., Manager.
Thank you for your feedback. We're glad to hear that you found our location convenient and the air conditioner easy to use. We apologize that you experienced issues with the Wi-Fi. We will have our team look into this immediately to en… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSmart hotel, nice rooms, attention to details and crew was supportive and nice. Nice breakfast as well. Definitely reccomended
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience at our hotel. It means a lot to us that you noticed our attention to detail and found our team to be supportive and friendly. We work hard to create a comfortable and welcoming environment for our guests, and your feedback is incredibly rewarding. We're also glad you enjoyed our breakfast. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit! Sincerely, Laurent D., Manager.
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience at our hotel. It means a lot to us that you noticed our attention to detail and found our team to be supportive and friendly. We … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewclean, new furnishings well done, very comfortable. great value and location
Dear Richard Thank you very much for your 10/10 rating. We are very pleased with your review and comments. Value for money is a very important factor for us in delivering the best experience. Thank you also for highlighting the cleanliness and the importance of the central location near the Palais des Papes. We hope to see you again soon in Avignon! Thank you again, The Kyriad team
Dear Richard Thank you very much for your 10/10 rating. We are very pleased with your review and comments. Value for money is a very important factor for us in delivering the best experience. Thank you also for highlighting the clean… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewHigh quality, modern spacious bathroom. Comfortable room, excellent location.
A couple of flies in the room
Thank you for your feedback! We're delighted you enjoyed the high-quality, modern bathroom, the comfortable room, and our excellent location. We apologize for the issue with the flies in your room. We have addressed this with our housekeeping and maintenance teams to ensure it doesn't happen again. We appreciate you bringing this to our attention. We hope to welcome you back again soon. Sincerely, Laurent D., Manager.
Thank you for your feedback! We're delighted you enjoyed the high-quality, modern bathroom, the comfortable room, and our excellent location. We apologize for the issue with the flies in your room. We have addressed this with our house… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewPerfect for a weekend getaway. Clean and comfy.
Hello, Thank you for your review. We are happy to hear that your stay with us went well. We look forward to seeing you again if the opportunity arises. Best regards, Kyriad team.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location; very welcoming, kind and helpful staff. Comfy bed. Parking only 100metres away, and discounted at the hotel.
Not the greatest view, but we only had to step outside to see the Palace of the Popes 😮😮😮
Thank you very much for your enthusiastic review. We are delighted with this feedback, especially your comments about our team and the bedding. The central location of our establishment is one of its strengths. Unfortunately, not all windows overlook the Place de l'Horloge. We hope you enjoy your stay just as much during your next visit to Avignon.
Thank you very much for your enthusiastic review. We are delighted with this feedback, especially your comments about our team and the bedding. The central location of our establishment is one of its strengths. Unfortunately, not all window… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe best location in Avignon, and the staff were amazing. Great Value for money. Highly recommended.
Thanks so much for your fantastic review! We're thrilled you enjoyed your stay and found our location in Avignon to be the best. We're especially delighted to hear that Graziella made such a positive impression. It's great to know you felt you received **great value for money** and would **highly recommend** us. We truly appreciate your kind words! Sincerely, Laurent D., Manager.
Thanks so much for your fantastic review! We're thrilled you enjoyed your stay and found our location in Avignon to be the best. We're especially delighted to hear that Graziella made such a positive impression. It's great to kn… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewYou cannot park at the hotel or even drive up to hotel to drop luggage. And the hotel provided instructions to find the parking deck were not helpful. Avoid this hassle if you are traveling by car.
Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate you taking the time to share your experience, particularly concerning the parking situation. We understand your frustration about not being able to drive directly to the hotel or park on-site. We want to clarify that our hotel is located in a **pedestrian zone** within the city center, which means direct vehicle access is restricted. To ensure our guests are fully aware of this, we provide detailed information about parking both on our **Booking.com hotel listing** and in a **follow-up message sent after your reservation**. On Booking.com, our listing states: "Please note that no private parking is available on site. Before checking in, the hotel recommends parking your car at the Palais des Papes car park, accessible via Rue Ferruce, 84000 Avignon. You will receive a 20% discount. The car park's GPS coordinates are: 43.952618, 4.805956." Furthermore, after your reservation, you received a message titled "🚗 Parking & Access to the Hotel" which explicitly advises against attempting to reach the hotel by car due to the complex and unpredictable access to the inner city. This message also provided comprehensive details for recommended partner parking lots, including "Palais des Papes" parking (150m from the hotel with a 20% discount) and "Les Halles" parking, along with instructions and helpful tips for each. We also listed free parking options with shuttle services. We sincerely apologize if, despite these efforts, our instructions were not clear enough or if you still experienced hassle with parking. We are always looking for ways to improve our communication and guest experience. Your feedback is valuable in helping us identify areas where we can do better. We hope that despite this inconvenience, you were able to enjoy your time in Avignon. Sincerely, Laurent D., Manager.
Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate you taking the time to share your experience, particularly concerning the parking situation. We understand your frustration about not being able to drive d… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLoved the location. The room itself was small but comfortable.
We're thrilled you loved our location and found your room comfortable! We hope to welcome you back again soon. Sincerely, Laurent D., Manager.
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewExcellent location and comfortable updated rooms.
Dear Mercedes, we would like to thank you for your wonderfull rate and comment ! We are so happy you enjoyed your stay, specially the excellent location and the confort in our updated rooms :) It is so important for us, and motivates us to go further ! We would be happy to welcome you again :) Take care and travell well ! Best regards Graziella
Dear Mercedes, we would like to thank you for your wonderfull rate and comment ! We are so happy you enjoyed your stay, specially the excellent location and the confort in our updated rooms :) It is so important for us, and motivates us to … Show more