Reviews of ibis Chartres Ouest Luce 3 stars
2, impasse du Perigord, Lucé, 28110 Chartres, France
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything, Dirty, smelly, well used rated as 2* not even that, couldn’t stay there it was so bad, asked for a refund m, was given an email address to request a refund but message got returned, incorrect address. I was someone trying to cut into a steak in the restaurant, he was having trouble, the rest was awful.
Dear Guest, We sincerely apologize for the experience you described. Please be assured that our official classification is up to date and regularly inspected by the French state authorities. Your comments do not reflect the experience that our guests usually have, and we regret that this was not the case for you. We truly hope to have the opportunity to regain your trust during a future stay. Kind regards,
Dear Guest, We sincerely apologize for the experience you described. Please be assured that our official classification is up to date and regularly inspected by the French state authorities. Your comments do not reflect the experience that … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFriendly staff
Very old and tired looking hotel
Dear guest, thank you to share oyour experience about your stay in our hotel. Thank you for the team :) Concerning the hotel we are glad to announce that we strat refreshing all the hotel starting in november. Hope to welcome you again when all will be finished. Regards Ibis Chartres West Lucé Team
Dear guest, thank you to share oyour experience about your stay in our hotel. Thank you for the team :) Concerning the hotel we are glad to announce that we strat refreshing all the hotel starting in november. Hope to welcome you again when… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood location
Very aged hotel needing updating. Room smelt of drain. And carpet clearly showing its years. Maybe there was a leak behind the bath or something. There was a shower attachment but the holder was broken so a bit ineffective. However staff very nice and good location
Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you appreciated our location and the kindness of our team. We are also aware that some of our facilities require modernization. That is why we will soon begin an extensive renovation program: the exterior of the hotel will be renovated starting in September, followed by the interior from November onwards. We truly hope to have the pleasure of welcoming you back so you can enjoy our fully renewed setting. Kind regards, Ibis Chartres West Lucé Team
Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you appreciated our location and the kindness of our team. We are also aware that some of our facilities require modernization. That is why we will soon… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSecure parking
Dirty toilet, extremely small room for 2 adults.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe dumb porters (carts) I could use to transport my luggage to my room. Reception was friendly, personable and professional.
The bed was a little too firm for me. Upgradeable TV services.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location, easy to find. Secure parking. We ate at the restaurant. Although the menu is quite small, we had the dish of the day which was delicious.
Really tired and smelled a bit musty in the room. Staff did tell us it is due to be refurbished soon.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewLovely staff, comfy bed.
Dirty and the facilities are old and there was a few broken things in the room.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGood outside seating area. Restaurant/Bar available. Very friendly and helpful staff. Good size car park.
We've stayed many times in Ibis Hotels. This one gave us the worst breakfast experience! We arrived for breakfast at 09.00. There was barely any food out? No bread - Crossiants - only a few pieces of ham, cheese, etc. When it was finally replenished, it was undercooked One coffee machine was out of service. Very disappointing!!!!!
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewnothing
just wasn’t the best that ibis can do
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewDid not have breakfast and location a little move remote than I expected
Staff more proactive on arrival and coffee/drink facilities in room also towels too small and no hand towel in bathroom
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewGood location for overnight stop.
Breakfast offered is seriously less than last and precious years. Not worth booking…
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewConvenient location for stop over. Reasonable choice of food and drinks in the restaurant
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewFood very good.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewI didn’t like this hotel at all. It has really old carpets, they are stained, old bathroom. Whole place needs a refurbishment. Choose somewhere else.
Anything.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewEasy to find and clean and staff friendly.
Evening meal menu a little limited
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewEverything went well. The staff were professional and friendly, especially as we spoke little French. Their communication with us was supportive and informative.
I cannot suggest anything to improve.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGood value
I have stayed before and notice that the furnishings are tired- windows have big marks Rooms are well used Breakfast not the same quality as before
Reviewed: 9 June 2025 · Stayed in March 2025
Verified review