Reviews of Villa MARSAN - Maison Hervé-Martin GARRAPIT
21, avenue Armagnac, 40190 Villeneuve-de-Marsan, France
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Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewGiving a 2 instead of 1 only because the breakfast was fine. The place was quiet as a graveyard because I was the only one there, and it's in a lifeless village. Dinner was fine, but not the haute cuisine that the host seems to think it is (even us boggers from Ireland know what real jamón ibérico looks and tastes like.) WiFi was good.
Creepiest and mankiest rundown hotel I've ever stayed at. Deplorable state of housekeeping and upkeep; massive stains on the hallway carpet and on the upholstery, stained duvet on the bed, muck in every corner and in the drawers, grime on the mini-fridge, dirty walls, and filthy coffee maker (and they're asking 4€ for a capsule.) The door to the room was banjaxed and wouldn't latch properly, the aircon/heat ran noisy and the airduct was caked with dust. Cheap and gloomy lighting. Switching off the bed lights also turned off the wall outlet, had to unscrew the bulbs keep my computer charged up overnight. The "garden views" were of the roof of the place next door; you'd have to stand at the railing, peer down the alley and across the car park to see anything like a garden from -any- room in the place. The host/receptionist/waiter was a character, taking offense at the mildest criticism and making it sound as though not charging 40€ to stay 45 minutes past the 11:00am checkout time was a huge gift, when I was literally the only person there. Parking + dinner + breakfast added an additional 97€, absurd for the quality, level of service and for the region. I think there's some shenanigans afoot with all the glowing reviews on this site and on Logis Hotels site, someone's having a laugh.
To respond to your lying execution and insulting defamations, we specify that they are the opposite of our customers satisfaction with our services and prestations. In addition, a winter day, last day of a long weekend, is of course very quiet activity (therefore staff restricted because we all need to rest) in a charming small country village in the heart of Armagnac as quiet and peaceful as we and in our geographical area and moreover in this winter period. We do not thank you of course for the state in wich you left our room reserved (in entry-level and for such a low price) and its equipments including the minibar and coffe machine whose all the capsules you have consumed without paying for and not forgetting any ... as for the free departure leaving, however more than late ... never again ...
To respond to your lying execution and insulting defamations, we specify that they are the opposite of our customers satisfaction with our services and prestations. In addition, a winter day, last day of a long weekend, is of course very qu… Show more
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewveranda outside rooms. comfortable beds.
price of dinner and extortionate wine
Yes mister, never again. For such a low price and such an exceptional and unique Quality-Services-Prestations price ratio, both in Hotel and Restaurant, never again.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewGreat location Very quiet Convenient with the option of an evening meal
We liked the traditional and slightly theatrical decor with lots of drapes and traditional French bedrooms Lovely private balcony straight off the bedroom
Reviewed: 22 August 2024 · Stayed in July 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewRelaxing, comfortable,
Reviewed: 21 May 2024 · Stayed in May 2024
Verified reviewGreat location. Lavish decor with a balcony. Comfortable bed.
The owner misled me and lied by saying that on Sunday evenings, since this is the country, no grocery stores were open nor any restaurant for that matter. He mentioned that even their restaurant was closed, but he could fix me a little something for 40€ for supper. I didn't buy it for a second. When I got to my room I just Googled restaurants in Villeneuve-de-Marsan, and I found three eateries within 400m from the hotel that were open.
Dear Sir, you did not solicit us for any restaurant services or breakfast either. For your information, however, we specify you that in Bistronomic services and as well as in the enclosure of our Bar-lounge, we offer several alternatives far below and from 20€. As long as you could find it mediocrity food. However, we do not thank you for your deterioration in one of our somptuous rooms for a cost of repairs well beyond the modic rate we had agreed to for this room. Thank you ... good wind for the rest of your course
Dear Sir, you did not solicit us for any restaurant services or breakfast either. For your information, however, we specify you that in Bistronomic services and as well as in the enclosure of our Bar-lounge, we offer several alternatives fa… Show more
Reviewed: 17 April 2024 · Stayed in April 2024
Verified reviewReviewed: 5 November 2023 · Stayed in November 2023
Verified reviewReviewed: 9 October 2023 · Stayed in October 2023
Verified reviewThe decoration is really beautiful and very tasteful. The service given by the owner is exceptional! The dinner was amazing and it´s lovely to experience the attention for detail to us.
Reviewed: 8 October 2023 · Stayed in September 2023
Verified reviewRooms clean but dated. Hotel in need of a refurbishment. Gin and tonic small beer €30. Vastly overpriced!!
Hello sir, we regret that, in an extremely isolated way, you did not appreciate the Excellence of our Intimate Home sweet Home, in Constant renewal. We also regret that you did not appreciate your two Extremely Qualitatives Dining aperitives, wich there served to you in our beautiful and so comfort lounge. Without grudge, good courage and good continuation for the rest.
Hello sir, we regret that, in an extremely isolated way, you did not appreciate the Excellence of our Intimate Home sweet Home, in Constant renewal. We also regret that you did not appreciate your two Extremely Qualitatives Dining aperitive… Show more
Reviewed: 2 October 2023 · Stayed in September 2023
Verified reviewReviewed: 18 September 2023 · Stayed in September 2023
Verified reviewGreat attention to detail and high level of service. The food, both dinner and breakfast, were extremely well presented and delicious. The room as spacious and as described in the listing.
Reviewed: 7 September 2023 · Stayed in September 2023
Verified reviewGreat location in a small town - good for exploring the countryside. Very comfortable rooms and lovely breakfast. Plus parking (paid for) in the property
Reviewed: 7 September 2023 · Stayed in September 2023
Verified reviewWe stayed in the Ernest Hemming room and the bed was a two poster antique piece and very beautiful. The bedding was exceptionally comfortable. Martin himself is a huge asset to the place and is very very welcoming. The food: this is the best thing about this property. The duck was sublime and there wasn’t a thing I would change about the food. Every course blew us away!
It’s a lovely hotel but with check in time so late (5pm) and check out (11am) you barely get to spend any time at all there. It’s also not a hotel where you can’t check in but you can stay in the lobby. No the building is locked up! Just be aware when you book. I had wanted to chill by the pool for the day and didn’t get much of a chance.
We are delighted dear Madam and dear Mister that you both enjoyed the excellence of our intimate Home, all our services, our professionalism and our acute sense of hospitality, the love of receiving at home and our passion for our beautiful profession of Luxury Hotels and Gastronomic Restaurant. We are disappointed that you kept us rigorous because of our Check in and Check out rules (just read it) The Check in is open and accessible from 5pm but only for the day of arrival ; the first day of stay in our home sweet Home. The maximum check out time is 11 am, but only for the day of your departure, after your stay in our Home Sweet Home. These internal organizational rules of operation are specified and stipulated on the various booking sites of all our partners including this of course. Also stipulated; you can choose our early arrival option (from 3pm) and our late departure (maximum 1pm), again, only for your first and last days of stay. These 2 options are with extra cost, it is also stipulated and exclusively by direct reservation with our internal reservation service. We were not able to offer you these options or any others, cause we were unable to reach you at any time despite our multiple attempts. It was simply enough to read our internal rules. We have allowed you, as you know, to stay in our Home Sweet Home for free and exceptionally until 12:00. It was a happiness, however dear Madam and dear Mister, to share with you both, the excellence of our intimate Home and of all our services. Thanks also for all these wonderful and delicious moments of exchange, sharing, conviviality and joy … Without any grudge dear Madam and dear Mister ; to the happiness of receiving you both very quickly in our Home of Heart with intimate atmosphere, as we promised ourselves.
We are delighted dear Madam and dear Mister that you both enjoyed the excellence of our intimate Home, all our services, our professionalism and our acute sense of hospitality, the love of receiving at home and our passion for our beautiful… Show more
Reviewed: 3 September 2023 · Stayed in September 2023
Verified reviewOutstanding dinner and wine, good sized room with big balcony, comfortable bed. Superb breakfast served to our every wish. Home-made bread, juices, eggs, you name it. Very pleasant surroundings including tasteful music. All this topped with the owner's constant attention to service, taste and competence.
Reviewed: 30 August 2023 · Stayed in August 2023
Verified reviewCosy decorated room in a fashion style. Balcony towards the garden. Good sized bathroom and separate toilet. Absolutely fantastic food served in the evening with perfect service. Nice selection of wine and - of course - Armagnac. Great breakfast with homemade yoghurt, home baked bread and more. Locally produced products or known origin. Friendly and caretaking atmosphere. Highly recommended. Take the extra kilometers to get here
Reviewed: 29 June 2023 · Stayed in June 2023
Verified reviewExcellent dinner in the grandest of locations. Superb bedroom with balcony. Lovely pool and gardens. Sleepy but interesting village within easy reach of Mont de Marsan
Reviewed: 27 June 2023 · Stayed in June 2023
Verified reviewThe property was tired
Since you write in masked, hello dear Misses unknown or dear Mister unknown. As far as we are concerned, in a nominative way and in full light, we simply answer that you must feel very isolated in front and in perfect opposition to the enchantment, wonder and the very great satisfaction of all our customers about the excellence of all our services. Good wind and good courage dear Misses unknown or dear Mister unknown.
Since you write in masked, hello dear Misses unknown or dear Mister unknown. As far as we are concerned, in a nominative way and in full light, we simply answer that you must feel very isolated in front and in perfect opposition to the enc… Show more
Reviewed: 15 June 2023 · Stayed in June 2023
Verified reviewWonderful friendly welcome, extremely comfy very large bed. The rooms extend into the gardens at the rear so we didn’t hear any traffic. Lovely dinner.
We could have done with a brighter light in the room, we couldn’t see what was in the bottton of our cases.
Reviewed: 15 June 2023 · Stayed in June 2023
Verified review1. we arrived at 15:00 in a storming weather to a closed door. Apparently, it opens only at 17:00. 2. Dinner was unexpectedly very simple and basic but expensive.
Hello, Madam, hello, sir. Thank you for sharing the excellence of our services in every way and without exception. We are however very surprised by your comment, in perfect opposition to your congratulations and your wonder on site throughout the entire duration of your stay, our exchanges and shares, until the check out. It's not honest, you had planned and booked a check in at 6 p.m. you know it perfectly well. As for our services (Gastronomy, Bistronomy and Breakfast) and, in this case, the Bistronomy dinner of that evening, know that your feeling, you can see it very well, is in perfect opposition to the feeling and delight of all our customers without exception. Without grudge Madame, without grudge Monsieur, good wind to you and good courage to both of you. Shalom ....
Hello, Madam, hello, sir. Thank you for sharing the excellence of our services in every way and without exception. We are however very surprised by your comment, in perfect opposition to your congratulations and your wonder on site througho… Show more
Reviewed: 1 June 2023 · Stayed in June 2023
Verified reviewAs others have noted, this is quite an exceptional boutique hotel. It is beautifully decorated and the rooms are spacious. Dinner and breakfast were outstanding with "Monsieur Herve" himself explaining the provenance of the ingredients. Everything is home made and you can taste the quality. The dessert of conference pear tart with caramel and chilled marscapone was just delightful. We'd recommend staying here and would hope to return again.
Nothing to dislike.
Reviewed: 24 April 2023 · Stayed in April 2023
Verified reviewThe hotel itself is very large and has several themed rooms, clearly they were well presented at one time but age is showing and they need redecorating ( hopefully) without changing the ambience of the building itself, there was a contractor working so this maybe underway, we only stayed one night and never took advantage of the breakfast or dinner options. there is secure parking on site for an additional small fee.
I am not a person to be negative, I have said in my previous statement what is in my opinion required.
We are very surprised and astonished by your comment, in perfect opposition to your texturized delight and clamed on site in our home sweet home … incomprehensible … In perfect opposition also and above all to the delight of all our customers, unanimously and on all our services. However, please be aware that our Home is the opposite of conservatism … the modifications and changes of decoration are permanent but always in the style of our Home and all this at a price / quality ratio defy any competition, you agree during your evening at home. In our home, renewal is permanent. Moreover, it is a shame to have the privilege of staying in your home sweet home and simply eating very mediocrely bad food given the excellence of our gastronomy and breakfast services. What a pity. To conclude and as stipulated in our rules of procedure, to avoid finding our rooms, as you left them during your visit … we remind you that it is STRICTLY FORBIDDEN to improvise a dinner and/or breakfast like you do both, in our rooms. Good continuation and good luck.
We are very surprised and astonished by your comment, in perfect opposition to your texturized delight and clamed on site in our home sweet home … incomprehensible … In perfect opposition also and above all to the delight of all our custome… Show more
Reviewed: 16 April 2023 · Stayed in April 2023
Verified reviewwe were greeted with a warm welcome and enjoyed a lovely evening meal together with a hearty breakfast - from the same family that have run the hotel for 140 years
we liked it all
Reviewed: 28 September 2022 · Stayed in September 2022
Verified reviewFantastic hotel, oldie world charm. This hotel has been in the same family for seven generations. Large well appointed room with great facilities. The owner could not do enough for us.
Couldn't gain access until 4pm
Thank you for your enchantment dear Misses and dear Mister. Thank you for being amazed by our splendid home of Heart in our sweet family for many generations and for very many generations. Just happiness ! Our Home Sweet Home, we always wanted it in permanent and constant movement and renewal with decorations and atmospheres very originals and radically different in each of our bedrooms, rooms and lounges and constantly renewed. Elitist and high-end decoration is another of our Artistic Passions. Happy to welcome you again dear Misses and dear Mister
Thank you for your enchantment dear Misses and dear Mister. Thank you for being amazed by our splendid home of Heart in our sweet family for many generations and for very many generations. Just happiness ! Our Home Sweet Home, we always wan… Show more