Reviews of B&B HOTEL Toulouse Cité de l'Espace Mouchotte 2 stars
Impasse René Mouchotte ZAC de la Grande Plaine, 31500 Toulouse, France
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewRoom basic but clean and comfortable.
The noise. Someone was having a disco from their car, the smell of weed wafting through the window and very loud banging and screaming from children at midnight and beyond in room next door. No staff manning the premises after 9pm meant that nothing could be done.
Hello, Thank you for taking the time to share your experience. We are pleased to hear that you found your room clean and comfortable. However, we are sorry to learn that you were disturbed by the noise and odors. We understand how frustrating this can be, and we apologize for the inconvenience caused. We take your comments very seriously and will share them with our team to improve our service, particularly regarding noise management and the presence of staff in the evening. We hope to have the opportunity to welcome you back and provide you with a more pleasant stay. Sincerely,
Hello, Thank you for taking the time to share your experience. We are pleased to hear that you found your room clean and comfortable. However, we are sorry to learn that you were disturbed by the noise and odors. We understand how frustra… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewCorrect
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 12 May 2025 · Stayed in March 2025
Verified reviewGreat location for visiting the Cité de l'Espace. Free parking is a plus. As with all hotels in the chain, the room was minimalist but functional. The staff were very friendly and helpful. Breakfast was simple but tasty and filling.
A hairdryer would have been useful. There are several hotels from the same chain nearby, so it was a bit confusing to find the right one. It would be helpful to provide a bit more location information in advance.
Thank you very much for your comment! We are delighted to hear that you enjoyed our hotel’s ideal location for visiting the Cité de l'Espace, as well as our free parking and the quality of our breakfast. We would like to mention that we have hairdryers available at the reception, so please feel free to ask for one during your next stay! Regarding the location, we appreciate your suggestion and will ensure to provide clearer information to facilitate your arrival. We look forward to welcoming you again! Anais
Thank you very much for your comment! We are delighted to hear that you enjoyed our hotel’s ideal location for visiting the Cité de l'Espace, as well as our free parking and the quality of our breakfast. We would like to mention that w… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewStaff were down to earth, they welcomed us and guided to the rooms. The Breakfast was good and rooms were neat and clean.
There was no lift, so I had to carry all my luggages to 2nd floor, if you are planning to visit then plan accordingly.
Hello, Thank you very much for your positive feedback! I am delighted to hear that our staff welcomed you and guided you throughout your stay. It’s also great to know that you enjoyed the breakfast and that your rooms were clean and well-maintained. I understand that the absence of an elevator may have made transporting your luggage a bit difficult, and I appreciate you bringing this to our attention. We do our best to inform our guests about this so they can prepare accordingly. We hope to have the pleasure of welcoming you again during your next visit. Best regards, Anais
Hello, Thank you very much for your positive feedback! I am delighted to hear that our staff welcomed you and guided you throughout your stay. It’s also great to know that you enjoyed the breakfast and that your rooms were clean and well-… Show more
Reviewed: 10 February 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in January 2025
Verified reviewHeating is good
No staff until 5PM Only way to check in before that is by physical bank card, not even the mobile phone or cash and they don’t announce that on their website or booking, I called the hotline that’s available and they said they couldn’t help me and that I have to wait until 5pm to pay in cash/with phone and enter the room , mind you I had to wait for hours in 2° temprature , awful, and later when i complained to the receptionist she didn’t do anything about it and pretended she doesn’t understand me (after having a full ongoing conversation in English , and I do speak french). And kept giving me b**** faces . Also the doors system is weird and didn’t work , it’s not easily accesible and the code failed several times , had to ask for a new code There was mold in the shower as well
Hello, Thank you for your feedback. I apologize for the inconveniences you encountered. Regarding check-in, we fully understand your frustration. However, as stated on our website, the reception is only open from 5 PM, and before that time, check-in can only be done via a bank card at the kiosk. Mobile payments and cash are not accepted before 5 PM, and this is clearly mentioned on our website and booking page. I understand that this may have been uncomfortable, especially in such cold temperatures. We would of course have preferred for everything to go more smoothly. Regarding the interaction with the receptionist, I am sorry if you felt misunderstood. We have staff who speak both French and English, and we do our best to meet our guests' needs, but I regret that your experience did not meet your expectations. As for the issues with the door and the mold in the shower, please rest assured that we take your comments very seriously and will address them to improve our facilities. We hope that despite these issues, you were still able to enjoy your time in Toulouse, and we will do our best to offer you a better experience in the future. Anais
Hello, Thank you for your feedback. I apologize for the inconveniences you encountered. Regarding check-in, we fully understand your frustration. However, as stated on our website, the reception is only open from 5 PM, and before that time… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewSize & parking outside the door
Black mould on the bathroom shower & curtain! This is a SERIOUS HEALTH HAZZARD. Curtains skimpy and not blackout plus the outdoor flood lights SO bright impossible to sleep!! Bed uncomfortable and pillows lumpy & hard!
Hello, Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not meet your expectations and that you encountered these issues. We take your comments about the cleanliness of the room and the condition of the shower very seriously. Please be assured that we have already reported these problems to our team for immediate attention to prevent this from happening again. Regarding the curtains, we will look into improving their opacity and ensuring better comfort for our guests in terms of privacy and sleep. We understand that the outdoor lighting may have disturbed your sleep, and we will consider solutions to address this. As for the comfort of the bed and pillows, we also take your feedback into account to improve these amenities. We apologize for these inconveniences and hope you will give us the opportunity to provide a better experience on your next stay. Best regards, Anais
Hello, Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not meet your expectations and that you encountered these issues. We take your comments about the cleanliness of the room and the… Show more
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewWas very easy access and good location
The hallway and stairs not really clean
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewGood evening, thank you for your feedback! Anais
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 5 October 2024 · Stayed in October 2024
Verified reviewReviewed: 26 September 2024 · Stayed in September 2024
Verified reviewOk
Merci
Thank you very much for your comment! We are delighted that you enjoyed your stay. See you soon! Anais
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewB and B hotels are usually great. This one however was not so good. Long way from everywhere and local restaurant was bloody awful. Afternoon lady was ok but later on not so polite. Plenty of alternative places in the area.
Attitude of morning staff. My rental vehicle had broken down and she was not in a mood to help with translation.
Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet your expectations. We understand that location and service are important, and we take your feedback very seriously. We apologize for the behavior of the staff and the lack of assistance you encountered. Your feedback will help us improve our service in the future. We hope you will give us another chance during your next visit to the area. Anais
Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet your expectations. We understand that location and service are important, and we take your feedback very seriously. We apologize for t… Show more
Reviewed: 16 September 2024 · Stayed in September 2024
Verified reviewVery comfortable room for two adults and two kids and very safe in the upstairs room. The breakfast was excellent and the receptionist was so welcoming nice and helpful . Greeting to him as well.
Nothing
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 25 August 2024 · Stayed in August 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewGreat room with everything necessary
Hard to find location, also on the edge of toulouse. Good for one night though
Reviewed: 19 August 2024 · Stayed in July 2024
Verified reviewReviewed: 16 August 2024 · Stayed in August 2024
Verified review3 beds
The staff didn’t clean our room during our state, even though we left the room earlier than their room cleansing time. The room design caused us no space to walk.
Good morning, unable to identify your reservation not having your name or reservation number, your room is cleaned every morning unless you have booked a no-cleaning option or the do not disturb sign is in place. If this is not the case, we apologize for this inconvenience, and we will get back to our maintenance team. Sincerely. Christopher.
Good morning, unable to identify your reservation not having your name or reservation number, your room is cleaned every morning unless you have booked a no-cleaning option or the do not disturb sign is in place. If this is not the case, w… Show more
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewRoom has air conditioning. Comfortable mattresses.
No reception open during the day. Check-in at the machine was difficult. Couldn't use several of our cards for payment. Finally found one that was accepted. Not easy to get downtown using public transportation. No elevators, so be prepared for lots of stairs, depending on room location.
Reviewed: 1 August 2024 · Stayed in June 2024
Verified reviewReviewed: 9 July 2024 · Stayed in June 2024
Verified reviewThe family size room was off a really good size. The beds were very comfortable.
The room was meant to be a non smoking room but unfortunately it absolutely stunk of smoke. We don’t smoke so the smell was not very nice.