Reviews of Novotel Aix-en-Provence Pont de L'Arc 4 stars
Avenue Arc de Meyran, 13100 Aix-en-Provence, France
Loading
Guests also reviewed these properties:
Riezlern, Austria
Meltina, Italy
Port Macquarie, Australia
Morzine, France
Kraków, Poland
Dülmen, Germany
Arad, Israel
Lviv, Ukraine
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI liked the location as a place and easy parking, I liked all the staff, very clean and relaxing place to be.
My fault, I didn’t realise out of town so I was disappointed with myself.
Dear Guest, Thank you for your kind words about our team, cleanliness, and surroundings. We are glad you enjoyed the relaxing atmosphere and convenient parking. We understand your surprise regarding the location and appreciate your honesty — we hope it won’t stop you from visiting us again. Kind regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for your kind words about our team, cleanliness, and surroundings. We are glad you enjoyed the relaxing atmosphere and convenient parking. We understand your surprise regarding the location and appreciate your honesty… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery nice pool, OK restaurant and good breakfast.
Fridge is very small and air-conditioning was not responsive on controls.
Dear Guest, Thank you for your feedback. We're delighted to hear that you enjoyed the pool, restaurant, and breakfast. We’re sorry to learn that the air-conditioning controls were not responsive and that the fridge size did not meet your expectations. Your comments are valuable and will be shared with the relevant teams to help us improve our facilities. We hope to have the pleasure of welcoming you back for an even better experience. Kind regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for your feedback. We're delighted to hear that you enjoyed the pool, restaurant, and breakfast. We’re sorry to learn that the air-conditioning controls were not responsive and that the fridge size did not meet your … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEasy to find the hotel. Halv hour walk to city centrum. Very good breakfest on the terrasse . Clean room.
Nothing. .............. ..
Hello, Thank you for your kind feedback! We’re glad to hear you found the hotel easily and enjoyed the cleanliness of the room, as well as the breakfast on the terrace. It's also great to know the walk to the city centre was manageable for you. We hope to welcome you again on your next visit to the area. Best regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Hello, Thank you for your kind feedback! We’re glad to hear you found the hotel easily and enjoyed the cleanliness of the room, as well as the breakfast on the terrace. It's also great to know the walk to the city centre was manageable fo… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewWhen we travel by car as a family, we often stay at Novotel hotels. They’re conveniently located, and it’s also very practical that they offer electric car charging stations on their premises.
When we travel by car as a family, we often choose to stay at Novotel hotels. We appreciate their convenient locations and the fact that many of them offer electric vehicle charging stations, which is very practical for us. However, this time we experienced a situation that left us with very unpleasant feelings. We booked our stay with half board, which included breakfast and dinner. When we arrived at the restaurant for dinner, we asked the staff what was included in the half-board package. We were clearly told that we could choose one starter, one main course, and one dessert per person from the menu, and that drinks were not included and had to be paid separately. We accepted that, placed our orders accordingly, had our dinner, and paid for the drinks. The next morning, we checked out. A €150 deposit had been taken at check-in, and upon departure, we paid the city tax and were informed that the deposit would be refunded. However, later that evening, I received a message from the reception saying we had to pay an additional €128 for the dinner. I responded, asking why — as we had already paid for half board. We had followed exactly what the staff explained, ordered accordingly, and paid for the extras. It was very upsetting to be told, after checking out, that we now owed more money for a dinner that was supposedly already included. In the end, my €150 deposit was not refunded — meaning I ended up paying €150 instead of €128. This felt dishonest and very disappointing. We had trusted the staff’s explanation, acted in good faith, and now feel like we were unfairly charged. This experience has unfortunately affected our trust in the brand — and we truly hope this is not representative of Novotel’s usual standard of hospitality.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewEasy access to and from Aix and highways to travel to various locations. It is way better to stay at the Novotel than in Aix or any town or city nearby if you intend to visit villages and see lavender fields.
The dinners at the hotel were mediocre and the chef needs to kick up his cooking skills a lot. We really needed to eat dinner at the hotel a few nights so we had hoped French cuisine there would be delicious. The pork tenderloin was dry and old. The pool wasn’t that attractive but good to be in and it was clean.
Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that our location was convenient for your travels around Aix and the surrounding villages—it’s true that we’re well situated for exploring the region, especially during lavender season! We’re sorry, however, that your dining experience did not meet expectations. Your comments regarding the quality of the meals have been shared with our kitchen team, and we will take them seriously as we continue to improve. Our goal is to offer guests a cuisine that reflects the richness of French culinary standards. We’re also glad you found the pool clean and refreshing, even if the ambiance wasn’t quite as expected. We truly appreciate your insights and hope to welcome you back with an enhanced experience next time. Best regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that our location was convenient for your travels around Aix and the surrounding villages—it’s true that we’re well situated for exploring the region,… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewGreat service by the staff and comfy beds and spacious & clean room. Worth the value.
Their breakfast particularly for vegetarians, didn't have many options and it was not worth the 19 Euros per adult.
Dear Guest, Thank you for your positive feedback regarding our team, the comfort of the beds, and the cleanliness and spaciousness of your room, we’re glad you felt it was good value overall. We’re sorry to hear that the vegetarian options at breakfast did not meet your expectations. Your comment is well noted and will help us improve our offer to better accommodate all dietary preferences. We hope to welcome you again soon for an even more satisfying stay. Kind regards, L'équipe du Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for your positive feedback regarding our team, the comfort of the beds, and the cleanliness and spaciousness of your room, we’re glad you felt it was good value overall. We’re sorry to hear that the vegetarian option… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewI loved how close we were to the town, only a 5 min drive. Great value for money compared to other hotels in the area. Room was modern and newly updated.
Everything was great except the hard pillows.
Dear Guest, Thank you for your kind feedback! We're delighted to hear you enjoyed our convenient location and found the room modern and great value for money. We’re sorry the pillows didn’t fully meet your expectations — your comfort is important to us, and we’ll keep this in mind for future improvements. We hope to welcome you again soon! Best regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for your kind feedback! We're delighted to hear you enjoyed our convenient location and found the room modern and great value for money. We’re sorry the pillows didn’t fully meet your expectations — your comfort is i… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe hotel has a beautiful terrace with a lovely restaurant and bar. There is also a really nice pool. The room was modern and very clean
Nothing
Dear Guest, Thank you for your kind feedback! We're delighted to hear you enjoyed our beautiful terrace, the restaurant and bar, as well as the pool. It’s great to know your room met your expectations in comfort and cleanliness. We hope to have the pleasure of welcoming you again soon! Best regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for your kind feedback! We're delighted to hear you enjoyed our beautiful terrace, the restaurant and bar, as well as the pool. It’s great to know your room met your expectations in comfort and cleanliness. We hope to… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewRoom was very small for a family
Restaurant outside tables were not available for hotel guests. Indoor table was covered in ants!!!
Dear Guest, Thank you for taking the time to share your experience. We’re sorry to hear that the room did not meet your expectations in terms of size for your family, and we sincerely apologize for the inconvenience you encountered at the restaurant. The presence of ants on the indoor table is unacceptable, and we have already informed our teams to take immediate action to address this. Your comfort and satisfaction are very important to us, and we regret that we fell short on this occasion. We hope to have the chance to welcome you again under better conditions. Best regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for taking the time to share your experience. We’re sorry to hear that the room did not meet your expectations in terms of size for your family, and we sincerely apologize for the inconvenience you encountered at the … Show more
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe people.
The fact the AC didn't work very well.
Dear Guest, Thank you for your feedback. We’re pleased to hear you appreciated our team. However, we’re sorry to learn that the air conditioning did not meet your expectations. Please rest assured that we are looking into this issue to ensure better comfort for future stays. We hope to have the opportunity to welcome you again soon. Best regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Dear Guest, Thank you for your feedback. We’re pleased to hear you appreciated our team. However, we’re sorry to learn that the air conditioning did not meet your expectations. Please rest assured that we are looking into this issue to ens… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe terrace was nice, apart from that nothing really. The hotel is located near a highway which made us call an uber every time we went out because we couldn’t walk anywhere
service didn’t help us with the issues in our room, such as the air conditioner that wasn’t working while it was sunny and 26°C. The service was terrible they made us carry our own food room service to the room. We had to shorten our stay due to how hot it was in the room and lack of sleep we were getting each night.
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. While we’re glad you enjoyed the terrace, we truly regret the inconvenience caused by the location and especially the issues you encountered with the air conditioning and service. A room that is too warm can make a stay very uncomfortable, and we understand how frustrating it must have been, particularly in such weather. Please accept our sincere apologies for the lack of responsiveness from our team and the service you described. This is clearly not the standard of care we aim to provide. Your comments have been shared with the relevant departments so we can address these points and take corrective action. We hope you will consider giving us another opportunity to offer you a better experience in the future. Kind regards, Novotel Aix en Provence Pont de l'Arc Fenouilleres
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. While we’re glad you enjoyed the terrace, we truly regret the inconvenience caused by the location and e… Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe parking and the reception staff who checked us in. We had lunch in the restaurant, which was fantastic! Easy uber access to the center.
The heating would not go off. We didn't sleep all night. Whatever we did with the control in the room, there was just heat coming out of the vent :-( The bedding had a plastic sheet below the sheets, which meant it felt even more hotter. We propped the window open, but that didn't help much. We didn't contact the reception about it, as we were too tired and knew we were headed out first thing in the morning. The reviews said the breakfast was amazing - but we found it pretty underwhelming. I mean, there was some variety, but definitely was a let down after the rave reviews.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewSituation
RAS
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewThe bed was uncomfortable and unstable, moving from one side to the other and releasing squeaking sounds so I didn't get a lot of sleep. For a 4 star hotel this is quite bad.