My fault, I didn’t realise out of town so I was disappointed with myself.

I liked the location as a place and easy parking, I liked all the staff, very clean and relaxing place to be.

Stayed in August 2025

Fridge is very small and air-conditioning was not responsive on controls.

Very nice pool, OK restaurant and good breakfast.

Stayed in July 2025

Nothing. .............. ..

Easy to find the hotel. Halv hour walk to city centrum. Very good breakfest on the terrasse . Clean room.

Stayed in July 2025

The dinners at the hotel were mediocre and the chef needs to kick up his cooking skills a lot. We really needed to eat dinner at the hotel a few nights so we had hoped French cuisine there would be delicious. The pork tenderloin was dry and old. The pool wasn’t that attractive but good to be in and it was clean.

Easy access to and from Aix and highways to travel to various locations. It is way better to stay at the Novotel than in Aix or any town or city nearby if you intend to visit villages and see lavender fields.

Stayed in July 2025

Their breakfast particularly for vegetarians, didn't have many options and it was not worth the 19 Euros per adult.

Great service by the staff and comfy beds and spacious & clean room. Worth the value.

Stayed in June 2025

Nothing

The hotel has a beautiful terrace with a lovely restaurant and bar. There is also a really nice pool. The room was modern and very clean

Stayed in June 2025

RAS

Situation

Stayed in April 2025

Would have loved to have free coffee and water available in the lobby, or a coffee maker in the room.

Very comfortable room, easy on/off the highway yet still close enough to walk into the heart of town.

Stayed in April 2025

Nothing.

All Novotels provide a comfortable overnight stay, I reckon. They're easy to find, have ample parking and a reasonable restaurant and do a good breakfast. This one ticked all those boxes. They are not the cheapest but do the job for travellers in a professional manner.

Stayed in October 2024

It’s really far from the center of Aix

Clean modern hotel

Stayed in November 2024

Nothing

Good stop off location , great breakfast

Stayed in September 2024

Lacks discipline on parking from many visitors occupying 2 places instead of one. Only one elevator for the entire building

Location right out of the highway but good access to the center. Very calm. Good restaurant and breakfast.

Stayed in August 2024

One small lift, bed could have been more comfortable and aircon didn’t work too well.

Onsite parking, location, restaurant and swimming pool.

Stayed in August 2024

Somewhat limited dinner menu

Room was excellent

Stayed in June 2024

Very nice place, the staff are friendly and helpful. The room is very comfortable, with really good view of pool and garden, and the room size is quite big as well which is out of my expectation. Kettle and tea bags are also provided in the room which is very helpful. I need an extra duvet which is provided. I was unwell on my last day of the journey and the reception is very considerate to allow me to check out a bit later and even expand it a bit longer with a good price.

Stayed in July 2024

When we travel by car as a family, we often choose to stay at Novotel hotels. We appreciate their convenient locations and the fact that many of them offer electric vehicle charging stations, which is very practical for us. However, this time we experienced a situation that left us with very unpleasant feelings. We booked our stay with half board, which included breakfast and dinner. When we arrived at the restaurant for dinner, we asked the staff what was included in the half-board package. We were clearly told that we could choose one starter, one main course, and one dessert per person from the menu, and that drinks were not included and had to be paid separately. We accepted that, placed our orders accordingly, had our dinner, and paid for the drinks. The next morning, we checked out. A €150 deposit had been taken at check-in, and upon departure, we paid the city tax and were informed that the deposit would be refunded. However, later that evening, I received a message from the reception saying we had to pay an additional €128 for the dinner. I responded, asking why — as we had already paid for half board. We had followed exactly what the staff explained, ordered accordingly, and paid for the extras. It was very upsetting to be told, after checking out, that we now owed more money for a dinner that was supposedly already included. In the end, my €150 deposit was not refunded — meaning I ended up paying €150 instead of €128. This felt dishonest and very disappointing. We had trusted the staff’s explanation, acted in good faith, and now feel like we were unfairly charged. This experience has unfortunately affected our trust in the brand — and we truly hope this is not representative of Novotel’s usual standard of hospitality.

When we travel by car as a family, we often stay at Novotel hotels. They’re conveniently located, and it’s also very practical that they offer electric car charging stations on their premises.

Stayed in July 2025

Everything was great except the hard pillows.

I loved how close we were to the town, only a 5 min drive. Great value for money compared to other hotels in the area. Room was modern and newly updated.

Stayed in June 2025

Restaurant outside tables were not available for hotel guests. Indoor table was covered in ants!!!

Room was very small for a family

Stayed in June 2025

The fact the AC didn't work very well.

The people.

Stayed in June 2025

service didn’t help us with the issues in our room, such as the air conditioner that wasn’t working while it was sunny and 26°C. The service was terrible they made us carry our own food room service to the room. We had to shorten our stay due to how hot it was in the room and lack of sleep we were getting each night.

The terrace was nice, apart from that nothing really. The hotel is located near a highway which made us call an uber every time we went out because we couldn’t walk anywhere

Stayed in May 2025

The heating would not go off. We didn't sleep all night. Whatever we did with the control in the room, there was just heat coming out of the vent :-( The bedding had a plastic sheet below the sheets, which meant it felt even more hotter. We propped the window open, but that didn't help much. We didn't contact the reception about it, as we were too tired and knew we were headed out first thing in the morning. The reviews said the breakfast was amazing - but we found it pretty underwhelming. I mean, there was some variety, but definitely was a let down after the rave reviews.

The parking and the reception staff who checked us in. We had lunch in the restaurant, which was fantastic! Easy uber access to the center.

Stayed in April 2025

The bed was uncomfortable and unstable, moving from one side to the other and releasing squeaking sounds so I didn't get a lot of sleep. For a 4 star hotel this is quite bad.

Stayed in April 2025

Missing minibar in the room. Not Walking distance from the city centre

Good value for money. Very well located close to the motorway. Ideal if you just want to sleep in Aix. Big parking outdoor.

Stayed in January 2025

Pillows were so thin. Food in restaurant was served cold and staff were not concerned. Shower/bath leaked.

The bed and location suited us.

Stayed in November 2024