15, rue de la Barbacane, 11000 Carcassonne, France
#37 of 47 hotels in Carcassonne
Guests' ChoiceBased on 402 hotel reviews
7.5Cleanliness
7.4
Comfort
7.4
Location
9.4
Facilities
7.2
Staff
8.6
Value for money
7.9
Free WiFi
8.8
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End of dialog contentReviewed: 20 August 2025
Niamh
IrelandBed was a bit hard for us. Unpleasant smell when entering our room.
Very good location. Walking distance to the medieval city.
Stayed in August 2025
Reviewed: 20 August 2025
Jill
United KingdomThe accommodation was a bit tired and the hotel was difficult to find.
The location of this hotel was good and there was car parking which in a busy town was important. I need internet when I travel and this was good too.
Stayed in July 2025
Reviewed: 16 August 2025
Margaret
United KingdomLocation was excellent. Room & facilities were good. Staff were polite & helpful. Breakfast was sufficient for our 2night stay.
Stayed in July 2025
Reviewed: 16 August 2025
Steven
United KingdomToilet downstairs
Location
Stayed in July 2025
Reviewed: 12 August 2025
Eduardo
FinlandThe overall feeling of the apartment is that it is cheap and functional. The message "Clean before you leave or pay 25€" makes it feel even cheaper lol.
10min walk to the cité is something good to have. Air conditioner was just perfect!
Stayed in August 2025
Reviewed: 3 August 2025
Helen
United KingdomNothing really.
Reasonably clean and quiet with friendly staff. Very near tourist sites.
Stayed in July 2025
Reviewed: 3 August 2025
Alan
United KingdomOverall, there were only a couple of things we didn't like. There was insufficient crockery and pots to have a proper meal for those who might want to eat in. In addition, the apartment could do with a thorough clean.
The apartment was spacious with a lovely view of the citadel. The property is located almost equal distance between the centre of town and the citadel so quite ideal. The choice available for breakfast is simple but sufficient. The highlight of the stay were the staff who were helpful, polite and always smiling.
Stayed in July 2025
Reviewed: 31 July 2025
Townson
United KingdomApartment was very basic. Leftover Food left in fridge. Kitchen was old and tired. Some items missing and broken. Sofa bed was old and noisy.
Amazing location. Friendly and helpful staff and reception.
Stayed in July 2025
Reviewed: 30 July 2025
Todd
AustraliaIf you don't pay for parking you cannot access the hotel after reception closes at 8pm. Have to pay for cleaning products or risk €25 payment.
Excellent location and easy check in
Stayed in July 2025
Reviewed: 29 July 2025
Julie
FranceOur first room smelt of stale water but we were given another which was perfect with no fuss or questions
Great location and friendly staff
Stayed in July 2025
Reviewed: 26 July 2025
Bateman
FranceExtra charged for myriad extras and signs up warning of fines for not keeping the place clean. I found the 5euro cleaning kit a bit much...just charge a bit extra and provide everything necessary for a stay...washing up liquid, cloths and scourers included.
Proximity to citee..pretty gardens and the apartment was basic but fine.
Stayed in July 2025
Reviewed: 24 July 2025
Eveliina
FinlandThere was strong cigarette smell in the room. Someone had been smoking inside even though the property is supposed to be non-smoking.. Bad A/C.
Great location, nice room. Every possibility to be a great apartment hotel.
Stayed in July 2025
Reviewed: 22 July 2025
Jonathan
United StatesBreakfast was only ok.
Location to the castle. Parking was an extra charge but worth it.
Stayed in July 2025
Reviewed: 30 June 2025
Pablo
ArgentinaThe room was a bit smelly, nothing serious, but it was unpleasant every time we arrived back to the room. Decoration was extremely simple and not so nice. The beds where not very confortable, specially the sofa.
Location is excellent, Less than 10 minutes walk to the cité. It has A.C., for summer it was excellent. The apartment is big enough. Also having kitchen might be useful. It has the bare minimum you would expect.
Stayed in June 2025
Reviewed: 28 June 2025
Geoffrey
United KingdomThe tap in the bathroom dripped all night.
Good place to store cycles. Easy walk to castle.
Stayed in June 2025
Reviewed: 22 June 2025
Kath
United KingdomQuite Spartan. Ok for a couple of days
Fantastic location and good value
Stayed in May 2025
Reviewed: 19 June 2025
Anthony
CanadaAmazing location close to the old city. Basic facilities. We could store our bikes in the hotel's inner courtyard.
Stayed in May 2025
Reviewed: 18 June 2025
Kelvin
IrelandThe pizza service unfortunately was a frozen pizza for €12 each not great but breakfast was of a good standard
Very peaceful and quite great location for tourism close to medieval castle and the view point and beautiful canal very nice gardens on premises
Stayed in June 2025
Reviewed: 9 June 2025
Annette
United KingdomKitchen cleaning kits at extra cost One large saucepan, no lid and one very small, heavily stained frying pan The crockery, cutlery and kitchen equipment very minimal. Bring your own if you want to cook. Coffee maker, bottle opener, etc are available at reception. Disappointed with facilities, a budget room with very budget facilities.
Underground parking €10/night per space. Excellent location. Studio spacious English spoken Bed comfortable Quiet
Stayed in June 2025
Reviewed: 8 June 2025
Van
United Statesneeded to shop for cleaning supplies to do the dishes in the kitchen sink
large and well equipped. 100 yards walking from citadel entrance
Stayed in June 2025
Reviewed: 31 May 2025
Weylin
United StatesThere were some old towels left by a previous occupant that had a pretty bad smell 😔
Tremendous, tremendous value. Sufficient amenities and decently comfortable.
Stayed in May 2025
Reviewed: 26 May 2025
Pretoria
United KingdomAll the extras that had to be paid for. An apartment should be equipped for cooking with kitchen equipment. The need to pay extra for a kettle or toaster, washing up liquid and tea towels was very poor. Particularly as you're expected to wash any dishes you use OR pay another supplement. Parking in the underground car park was essential as on street parking is difficult. Another supplement of €10 , but it was worth it.
Location was brilliant, short walk to the castle and to restaurant. Spacious apartment and clean
Stayed in May 2025
Reviewed: 20 May 2025
Carla
United StatesThe bathroom has what looked like black mold. Under the sink smelled musty. Also, there were cob webs in the corners of the room.
Location was great! The women at the front desk were nice and helpful.
Stayed in May 2025
Reviewed: 20 May 2025
Juha
GermanyGreat location, french buffet breakfast (bread, cheese, butter, jams, jogurt, tea, coffee, juice), spacious garage
Stayed in May 2025
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