Nothing

It was clean, well turned out, the staff were friendly and courteous and were attentive to customers requests, and certainly all of my requests

Stayed in July 2025

The rate and it is so crowds( There is a lot of people moving around.)

The staff is so nice and friendly specially, *Diana,yeabsera,Mizan,Haymanot,Mekdole*

Stayed in July 2025

The prices are a little high for the country but overall it’s the best Hotel in Addis Ababa now

Stayed in July 2025

Location across from Meskale Park is wonderful allows you to walk to Union restaurant and bar. Also allows u to walk down Africa Avenue to Bole shopping district

Stayed in July 2025

The hotel design and the service, traditional food.

The hotel is so beautiful and the staff are so good, but one thing is so bad, your hotel they not have enough food for children. My son was so hungry and sick when we were at your hotel, you need to look into this again, speshally for children. Thanks for your service. We were so happy except for my son's health. Hope we see you again.

Stayed in July 2025

Good variety. Well cooked.

Stayed in May 2025

Location

Good hotel good stsff

Stayed in May 2025

There was a Protestant March on the road and we couldn't come on Sat and Sun to the hotel

Stayed in March 2025

A truly beautiful place with all amenities provided!

Stayed in April 2025

The breakfast was a little underwhelming and the carpets in our room were not particularly clean. We also had a ripped duvet cover on our first night.

Good location (a short drive from the airport and in a part of town which wasn’t under construction - huge parts of the city are massive construction sites). The staff were very friendly and attentive. We enjoyed our evenings in the bar, which were lively.

Stayed in December 2024

The room was very small and very expensive for 3rd world Africa. The Hyatt direct booking site tries to fool you by quoting the tariff without the significant fees that are added when you go to pay. (On the positive side Booking quotes the total cost which works out the same as going direct.) Breakfast is extra even though the room is very expensive and the airport shuttle costs an extra US$10 each way too.

Airport collection was good. The representative waited hours while I tried to locate a missing suitcase and was still there when I finally came out. This is a true 5-star hotel with all the facilities that entails Lovely swimming pool. The staff were excellent especially the receptionists and the concierge and all spoke good English. Good wifi. My room was very quiet. A friend and I ate at the Oriental restaurant. The food was okay and there was local wine by the glass at reasonable cost. I liked that they were happy to wrap up the left overs for me to eat for lunch the following day.

Stayed in January 2025

Nothing comes to mind. I liked the place a lot.

The staff was very friendly and accommodating. Helped me out in several ways. The restaurants had interesting menus and good quality food at surprisingly reasonable prices.

Stayed in September 2024

- no real spa area (jacuzzi and steam room), only sauna and treatments - rooms a bit pricy for the standard of same hotels in the city

- clean and modern - nice gym and pool area - nice food in all restaurants and room service - super helpful and friendly staff in reception and restaurants - reasonable prices at the spa

Stayed in October 2024

Power outages in high-end hotel 🏨 are incomprehensible. Lack of bedroom slippers. Breakfast has too many Ethiopian recipes. That they continue to equip their gym.

Modern facilities. The staff very helpful and attentive to complaints.

Stayed in August 2024

Toilet was not flashing well I reported so many times but was no response and Breakfast was not like five start Hotel

Gmy and Sauna

Stayed in August 2024

The location was acceptable

Over all the property is good along with the amazing staff and specially Ms. Miskar front desk she was very helpful and supportive during our stay, and appreciate other staff too.

Stayed in June 2024

The two uneven single beds that were made into one bed and I had to ask for razers and toothbrushes

Nice ambience and good staff

Stayed in May 2024

There were a few power cuts which were quite annoying.

Great breakfast with wide choice.

Stayed in May 2024

Would have been nice to have a fruit basket in the room. At least for a suite. At times one arrives hungry and doesn't have time to go for a meal. I had dinner in the restaurant upstairs but was not impressed by the quality of the food. Breakfast next morning however was good.

Excellent helpful staff. I arrived early morning and staff offered an upsell to a suite. They managed to negotiate a discount so I opted for it. Suite was very nice and was happy to see 'Shattaf' in toilets. Staff were consistently helpful i.e. in arranging the tennis session at the Hilton. The hotel atm swallowed my card and staff made arrangements to have it returned the same day. The ambience in the lobby is attractive. Airport drop off was good and convenient.

Stayed in February 2024

Literally everything. I will back soon, the reception was very good and informative. Thank you.

Stayed in February 2024

The hotel cafe doesn’t have a takeaway cup, and staff was giving an excuses after keeping us waiting for a while which is unacceptable for an international branded hotel plus service in the restaurant could be a little bit better, we have to wait to get someone’s attention to order, where as during breakfast we had an amazing service and very friendly staff

Clean, well organized room

Stayed in January 2024

I ordered dinner in the room . Food was not great

Ambiance and service

Stayed in September 2023

An inexplicable ooze in the 🚾 🚽 under the wall!?; the elevator didn’t react all the time to the room key 🔑; One day, the concierge did not respond positively to my request for still water.

The modernity, the attentive staff and special bravo to Mr. Thompson (agent)

Stayed in August 2023

The Oriental restaurant used to be very good, but quality has dropped

Great location, comfortable rooms, good pool and gym

Stayed in July 2023