Reviews of The Signature Level at TRS Ibiza Hotel - All Inclusive Adults Only - Entrance to Clubs included 5 stars
Carretera Cala Gració, s/n, 07820 San Antonio, Spain
Loading
Guests also reviewed these properties:
Los Angeles, United States
Moscow, Russia
Fundata, Romania
San Benedetto del Tronto, Italy
Blumenau, Brazil
Zakopane, Poland
Saarbrücken, Germany
Turckheim, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewAll good and good position
They only cleaned our room once had to get extra tea coffee of maids etc they always came early as in Ibiza I don’t think many people get early and they don’t come back in afternoon also one evening they just walked in to check the bar they didn’t knock was a bit naughty
Dear Jason, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our beautiful location and had a great overall stay. We appreciate your feedback regarding the room service and housekeeping. We will take it into consideration to continue improving our guest experience. We look forward to welcoming you back to TRS Ibiza Hotel in the future! Warmest Regards, Patricia Ribas Hospitality Manager
Dear Jason, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our beautiful location and had a great overall stay. We appreciate your feedback regarding the room service and housekeeping. We will ta… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI stayed at the TRS Hotel in Ibiza and it was a very disappointing experience. First, there was no help with our heavy luggage at check-in despite a long stay. The reception staff were untrained and made the simple check-in process drag on for over 20 minutes. Room cleaning was consistently poor and we had to call multiple times for missing items. One morning, someone was banging on doors and screaming for an hour in the hallway, and no staff intervened despite complaints. Almost no one spoke English, making communication nearly impossible. Additionally, the all-inclusive package was useless because the bars had such long lines and only one staff member, so you could hardly get a drink. The breakfast lines were also ridiculously long, and the rooms with jacuzzis had no privacy at all—everyone could see you from other rooms. Overall, I wouldn’t return and I don’t recommend this hotel to anyone
Dear Kadir, Thank you for sharing your feedback with us. We regret to learn that your experience did not meet your expectations. Please be assured that we take guest comments very seriously, as they are essential for us to continuously improve our services and standards. Your observations will be carefully reviewed by our management team. We hope that your travel plans bring you back to the hotel in the near future. Warmest Regards, Patricia Ribas Hospitality Manager
Dear Kadir, Thank you for sharing your feedback with us. We regret to learn that your experience did not meet your expectations. Please be assured that we take guest comments very seriously, as they are essential for us to continuously … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewAll restaurants are great
Dear Emiel, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you enjoyed our restaurants during your stay with us. Our culinary team works hard to create delicious and memorable dining experiences for our guests and it is incredibly rewarding to know that their efforts have made a positive impact on your stay. We look forward to welcoming you back soon. Warmest regards, Patricia Ribas Hospitality Manager
Dear Emiel, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you enjoyed our restaurants during your stay with us. Our culinary team works hard to create delicious and memorable dining experiences… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThis place is amazing! Cannot fault one bit. Would 100% stay again. The Ebutler service is amazing and staff very helpful and attentive.
Honestly can’t think of anything we didn’t like.
Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that your stay was memorable and that you felt truly valued. It is great to know that you enjoyed the Ebutler service and found our staff helpful and attentive. We sincerely appreciate your kind words and would be pleased to welcome you back very soon. Warmest regards, Patricia Ribas Hospitality Manager
Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that your stay was memorable and that you felt truly valued. It is great to know that you enjoyed the Ebutler service and found our staff helpful and at… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGreat amenities, friendly and attentive staff, nice spa and treatments, good restaurants so very pleasant to remain entirely on site for the duration of a 3-4 day stay
The room was spacious and comfortable but I had issues with the air conditioning, and was never able to find a good level of temperature or strength, no matter how much I played with it
Dear Alan, Thank you very much for your kind words. We are truly pleased to hear that you had an enjoyable and relaxing stay. It is especially rewarding to know that you felt well cared for by our Team, as providing thoughtful and attentive service is something we value deeply. We appreciate your feedback regarding the room and will certainly take it into consideration as we continuously work to enhance our guests’ comfort. It was a pleasure having you with us and we look forward to welcoming you back soon. Warmest regards, Patricia Ribas Hospitality Manager
Dear Alan, Thank you very much for your kind words. We are truly pleased to hear that you had an enjoyable and relaxing stay. It is especially rewarding to know that you felt well cared for by our Team, as providing thoughtful and atten… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe Butler team is amazing. They were so helpful whenever needed and the hotel is really cool.
Maybe a bit more events around pool or their gravity bar.
Dear Emre, Thank you for your kind comments. We are thrilled to hear that you had such a positive experience and that our Butler Team was able to assist you so effectively throughout your stay. Your kind words are truly appreciated. We also appreciate your suggestion regarding additional events around the pool or at our Gravity Bar. Your feedback will certainly be taken into account for future programming. We hope to have the pleasure of welcoming you back soon. Warmest Regards, Patricia Ribas Hospitality Manager
Dear Emre, Thank you for your kind comments. We are thrilled to hear that you had such a positive experience and that our Butler Team was able to assist you so effectively throughout your stay. Your kind words are truly appreciated. We … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBeautitful hotel with an incredible rooftop bar for the sunsets in ibiza. The butler staff in the signature level rooms were awesome!
Some sort of scooter/e-scooter hire available onsite would be handy for getting around!
Dear James, Thank you very much for your kind words and thoughtful feedback. We are delighted to hear that you enjoyed your stay, particularly the stunning Gravity Rooftop Bar and the attentive service provided by our Signature Level Butler Team. We look forward to welcoming you back to Ibiza in the near future. Warmest Regards, Patricia Ribas Hospitality Manager
Dear James, Thank you very much for your kind words and thoughtful feedback. We are delighted to hear that you enjoyed your stay, particularly the stunning Gravity Rooftop Bar and the attentive service provided by our Signature Level But… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewFood and drinks choice The bulk of the staff were very friendly Location just being outside of town but walkable with a stunning bay behind the hotel
The only negative for us was the entertainment around the pool . This was my wife and my own third consecutive year here in the hotel and you can see a diminishing quality of entertainment around the pool , especially over the weekend . Previously there has been an excellent DJ playing upbeat tunes with occasionally having a drummer , saxophonist but this year over 4 days there was just a singer who had a fabulous voice was just singing the most depressive sounding songs that people were leaving their beds . on our final day after my made a comment the DJ played a 2-3 hour set that had everyone enjoying his music . It feels that cuts have been made but definitely not for the better .
Dear Simon, Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay with us ! We appreciate your loyalty in choosing the hotel for the third consecutive year and hope that future visits will continue to improve and offer even more memorable entertainment moments. Warmest regards, Patricia Ribas Hospitality Manager
Dear Simon, Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay with us ! We appreciate your loyalty in choosing the hotel for the third consecutive year and hope that future visits wi… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe customer service was excellent, specially the butler team. Special mention has to go to Paula, Martha and Roman. They were so patient and super quick with their responses.
Nothing
Dear Kein, Thank you very much for your kind words. We are delighted to hear that your first visit to Ibiza was a memorable one and that your stay with us contributed to such a positive experience. We truly appreciate your recognition of our butler team. It is wonderful to know they impressed you with their prompt assistance. We hope to have the pleasure of welcoming you back in the near future. Warmest regards, Patricia Ribas Hospitality Manager
Dear Kein, Thank you very much for your kind words. We are delighted to hear that your first visit to Ibiza was a memorable one and that your stay with us contributed to such a positive experience. We truly appreciate your recognition o… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewEverything was amazing! The staff were friendly and helpful and the property was beautiful.
The only thing was no late no food options offered except room service for purchase. We had all inclusive and had to pay for food outside of dining hours.
Dear Maya, Thank you very much for your kind words. We are thrilled to know that you had an enjoyable stay at TRS Ibiza, especially appreciating the warm hospitality of our staff and the charm of the property. We truly appreciate your feedback and understand your concerns. Please rest assured that your comments have been noted and shared with the appropriate team, as we continuously strive to improve the experience for all our guests. We sincerely hope to have the pleasure of welcoming you again in the future. Warmest Regards, Patricia Ribas Hospitality Manager
Dear Maya, Thank you very much for your kind words. We are thrilled to know that you had an enjoyable stay at TRS Ibiza, especially appreciating the warm hospitality of our staff and the charm of the property. We truly appreciate your … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewGreat food, good staff and a welcoming atmosphere
Nothing
Dear Marijn, Thank you for your wonderful review. We are delighted to know that you enjoyed a perfect and relaxing holiday with us. It is truly rewarding to hear that you appreciated the excellent quality of our cuisine and the warm, welcoming atmosphere we strive to provide.Your kind words motivate us to continue delivering exceptional experiences for our guests. We sincerely look forward to welcoming you back in the near future. Warmest regards, Patricia Ribas Hospitality Manager
Dear Marijn, Thank you for your wonderful review. We are delighted to know that you enjoyed a perfect and relaxing holiday with us. It is truly rewarding to hear that you appreciated the excellent quality of our cuisine and the warm, wel… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewStaff were excellent. Hotel was clean. The food was decent.
The air-conditioning didn't work very well in 2 out of the 3 rooms we booked. Did not sleep well 2 out of 3 nights despite reporting the issue. The signature pool is very small. There is not enough sun lounger capacity for guests. The Dine Out options are very poor in value/quality but the all inclusive drinks are worth it if you plan on using it.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewFood was amazing Hotel is beautiful Choice of different pools Bed was the best I’ve ever stayed in at a hotel Butler service was really good Drinks were good! Tried most cocktails and they were all stunning Staff everywhere very friendly and helpful
Nothing
Dear Sophie, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us! We are especially pleased to hear that you enjoyed our lovely and comfortable rooms and our amazing food selection. In TRS Ibiza we strive to provide a memorable experience and it is incredibly rewarding to receive such positive feedback. We look forward to welcoming you back soon. If there is anything specific we can do to make your next visit even better, please let us know. Warmest regards, Patricia Ribas Hospitality Manager
Dear Sophie, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us! We are especially pleased to hear that you enjoyed our lovely and comfortable rooms and our amazing food selection.… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewBrand new hotel , fantastic food and service , great spa, attentive staff , helpful on all level
Flaws of the hotel to improve : no irons or steamers in the rooms, no amenities kits as shower caps, cotton pads ext . Not the best cleaning service of the rooms. No music all day long / for Ibiza and adults only i would expect to have more loud music and some cool vibes. Better English for staff and more knowledge of their menus in restaurants
Dear Pasichna, First of all, thank you for your kind message and for taking the time to share your feedback of your stay with us. We are delighted to read such wonderful comments regarding your time here. We are very pleased that you enjoyed our beautiful facilities and appreciated the warm hospitality from our staff. In any case, we will take note of your suggestions, as there is always room for improvement, and I will share your comments with the team. We hope to have the pleasure of welcoming you back in the near future. Warmest Regards, Patricia Ribas Hospitality Manager
Dear Pasichna, First of all, thank you for your kind message and for taking the time to share your feedback of your stay with us. We are delighted to read such wonderful comments regarding your time here. We are very pleased that you en… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewStunning setting, especially the views from the gravity bar. All the bars were nice and stocked with whatever drink you’d need. Food at the restaurants we tried was really good (breakfast, lunch buffet, Helios for dinner, pool snacks etc). Staff generally super friendly and try to be helpful. Nice pools, not too busy (May) but with atmosphere. Signature level was decent, especially for the dine all around (Ibiza restaurants included within the all-inclusive), but no obvious other ‘must have’ benefits (nice terrace tables reserved at breakfast but still a bit of a queue, some poolside Bali beds but not enough shade on them; clubs included are on the less popular nights/venues).
Mainly positive experience but there were a few small negatives that prevented this from being a 9 or 10 out of 10 experience: Rooms slightly on the smaller side; fine for a couple, although the walk in shower was tight and water tended to spread into the rest of the bathroom. Our room also wasn’t cleaned one of the days even though were out of it from 10am to 4pm and again in the evening with the ‘please service’ light on. We arrived at 11am and our room wasn’t ready till around 3:20pm (the usual check in time was 3), though we did have free reign of the rest of the facilities they had suggested our room would be ready sooner so we didn’t really make the most of that time. There are some nice pool beds next to the main pool (which we thought were for signature level guests too) but we were kicked off them unless we were willing to pay an additional €100 per day for the bed, which wasn’t worth it for a couple of hours. We also never got to use the spa - had hoped to use on arrival but the butler service didn’t get back to us (we emailed a week before arrival) and the slot we’d wanted subsequently got booked up, so we had no time on the other days, which was a disappointment.
Dear Nayar, Thank you very much for taking the time to share your experience with us. We are truly pleased to know that you enjoyed your stay and that you appreciated the warm hospitality of our team, the outstanding culinary offerings at our restaurants and the stunning setting at our Gravity Rooftop Bar. At the same time, we sincerely value your constructive suggestions regarding certain aspects of the Hotel. Your observations are extremely helpful, as they allow us to identify areas where we can continue to improve and refine the experience we offer to our guests. It would be our pleasure to welcome you back in the near future. Warmest regards, Patricia Ribas Hospitality Manager
Dear Nayar, Thank you very much for taking the time to share your experience with us. We are truly pleased to know that you enjoyed your stay and that you appreciated the warm hospitality of our team, the outstanding culinary offerings a… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified review