They only cleaned our room once had to get extra tea coffee of maids etc they always came early as in Ibiza I don’t think many people get early and they don’t come back in afternoon also one evening they just walked in to check the bar they didn’t knock was a bit naughty

All good and good position

Stayed in June 2025

All restaurants are great

Stayed in August 2025

The room was spacious and comfortable but I had issues with the air conditioning, and was never able to find a good level of temperature or strength, no matter how much I played with it

Great amenities, friendly and attentive staff, nice spa and treatments, good restaurants so very pleasant to remain entirely on site for the duration of a 3-4 day stay

Stayed in July 2025

Maybe a bit more events around pool or their gravity bar.

The Butler team is amazing. They were so helpful whenever needed and the hotel is really cool.

Stayed in July 2025

Some sort of scooter/e-scooter hire available onsite would be handy for getting around!

Beautitful hotel with an incredible rooftop bar for the sunsets in ibiza. The butler staff in the signature level rooms were awesome!

Stayed in July 2025

The only negative for us was the entertainment around the pool . This was my wife and my own third consecutive year here in the hotel and you can see a diminishing quality of entertainment around the pool , especially over the weekend . Previously there has been an excellent DJ playing upbeat tunes with occasionally having a drummer , saxophonist but this year over 4 days there was just a singer who had a fabulous voice was just singing the most depressive sounding songs that people were leaving their beds . on our final day after my made a comment the DJ played a 2-3 hour set that had everyone enjoying his music . It feels that cuts have been made but definitely not for the better .

Food and drinks choice The bulk of the staff were very friendly Location just being outside of town but walkable with a stunning bay behind the hotel

Stayed in July 2025

Nothing

The customer service was excellent, specially the butler team. Special mention has to go to Paula, Martha and Roman. They were so patient and super quick with their responses.

Stayed in July 2025

The only thing was no late no food options offered except room service for purchase. We had all inclusive and had to pay for food outside of dining hours.

Everything was amazing! The staff were friendly and helpful and the property was beautiful.

Stayed in July 2025

Nothing

Great food, good staff and a welcoming atmosphere

Stayed in July 2025

Nothing

Food was amazing Hotel is beautiful Choice of different pools Bed was the best I’ve ever stayed in at a hotel Butler service was really good Drinks were good! Tried most cocktails and they were all stunning Staff everywhere very friendly and helpful

Stayed in June 2025

Flaws of the hotel to improve : no irons or steamers in the rooms, no amenities kits as shower caps, cotton pads ext . Not the best cleaning service of the rooms. No music all day long / for Ibiza and adults only i would expect to have more loud music and some cool vibes. Better English for staff and more knowledge of their menus in restaurants

Brand new hotel , fantastic food and service , great spa, attentive staff , helpful on all level

Stayed in June 2025

Mainly positive experience but there were a few small negatives that prevented this from being a 9 or 10 out of 10 experience: Rooms slightly on the smaller side; fine for a couple, although the walk in shower was tight and water tended to spread into the rest of the bathroom. Our room also wasn’t cleaned one of the days even though were out of it from 10am to 4pm and again in the evening with the ‘please service’ light on. We arrived at 11am and our room wasn’t ready till around 3:20pm (the usual check in time was 3), though we did have free reign of the rest of the facilities they had suggested our room would be ready sooner so we didn’t really make the most of that time. There are some nice pool beds next to the main pool (which we thought were for signature level guests too) but we were kicked off them unless we were willing to pay an additional €100 per day for the bed, which wasn’t worth it for a couple of hours. We also never got to use the spa - had hoped to use on arrival but the butler service didn’t get back to us (we emailed a week before arrival) and the slot we’d wanted subsequently got booked up, so we had no time on the other days, which was a disappointment.

Stunning setting, especially the views from the gravity bar. All the bars were nice and stocked with whatever drink you’d need. Food at the restaurants we tried was really good (breakfast, lunch buffet, Helios for dinner, pool snacks etc). Staff generally super friendly and try to be helpful. Nice pools, not too busy (May) but with atmosphere. Signature level was decent, especially for the dine all around (Ibiza restaurants included within the all-inclusive), but no obvious other ‘must have’ benefits (nice terrace tables reserved at breakfast but still a bit of a queue, some poolside Bali beds but not enough shade on them; clubs included are on the less popular nights/venues).

Stayed in June 2025

Just one minus point was that they didn't had enough staff at the bars to serve the drinks, we would have to either wait long time for someone to come to us to take the order or we would have to wait long time in the line at the bar. Roof top bar was the worst in this case as they didn't take orders at the bar, we would have to wait for the staff to come and take our order, which even though wasn't very busy took them a long time to reach us.

Our stay was wonderful, hotel is great, good food and drinks.

Stayed in May 2025

Loved our room with the swim up pool, black wristband perks (queue jumping, all the cocktails and the best tables and sun loungers) and the food was so GREAT for buffet style food. The roof top bar is the best place in town for sunset! The included fine dining restaurants were really a nice surprise too. The main pool music from 3:30pm was excellent too. Particularly the amazing drummer! We loved everything about this place and were really well looked after by the lovely team! This is the epitome of good vibes Ibiza :)

Stayed in October 2024

Spacious and cosy rooms, various different restaurants with delicious food, private pool, direct beach access

Stayed in October 2024

Nothing

Loved everything about this hotel. Everything is perfect intact we loved it so much we extended our stay. If you are looking for luxurious setting with amazing food. Fantastic team of staff. Look no further.

Stayed in October 2024

Nothing

This hotel is faultless amazing decor and views everywhere. Food was out of this world best I have ever had in any hotel.

Stayed in October 2024

On occasions the towel service at the pool had no towels upon opening. We simply kept our towels to the next day and exchanged in the morning.

The resort it self was modern and well planned out. We’ve stayed at TRS in the Caribbean and it had a very similar feel, which we enjoyed. Buffet food is very good, great selection and the a la carte restaurants food is extremely good, in quality, service, presentation and taste. Roof top area is a great place to enjoy and even better place to watch the sun set. We preferred the sunset here to our premium table at Mambos. Cala Gració and Gracioneta are both beautiful and different from one another. Well worth the short walk. Service was great, even better if you’re willing to give tips where you feel deserved, though they are not expected. We opted for The signature level, which we will opt for again when we return next year.

Stayed in September 2024

we stayed in a swim-up room and everything about our stay was perfection - the staff could not have been better, thank you for a fabulous week

Stayed in July 2024

Some of the loungers were covered with towels all day long, even though these guests only used the space.

The location was spectacular, the room was fantastically, the food was delicious and the staff were extremely friendly and accommodating.

Stayed in July 2024

Nothing!

Location, excellent views, quiet and not too far away from the hustle and bustle of San Antonio

Stayed in July 2024

Hostess at the breakfast time And the big raw of people who were waiting the table but there were a lot of them free to seat down

Good service,nice food and drinks! Staff is good Amazing sunset at the roof of the building! Clean Not far from one of the most amazing Cala Comte beach! Will come back for sure!

Stayed in June 2024

We had a fantastic vacation, thanks to the excellent service, hospitality, and kindness of the team who consistently went the extra mile. The food was excellent day and night, with a great selection of dishes and drinks. I was especially delighted to find hummus and falafel available daily, which I adore. Our vacation wouldn't have been the same without the amazing people I want to mention. They added layers of fun and joy to our trip. The lady who checked us in was incredibly kind. Special thanks to Raqeel in the main restaurant, who was always attentive and smiling, and to Pepa as well. Special thanks also to Pathe in the main restaurant for his kindness and high spirits. I won't forget Ivania, who made me smile all the time with her charm and great service at the swimming pool bar. She understood my taste from the second order onward, making my pool time fun and joyful every day. Thank you so much! I'm not sure of the name of the manager to whom Ivania reports, but he did a great job monitoring everything. Special thanks to Deiogo from the pool bar for his service, and Paula from the Io bar. See you next year for sure! Kisses from Henrique & Pedro, Portugal.

Stayed in June 2024

We only wish waiters would go more often to Signature Level areas to check whether we wanted more drinks/food. We usually had to go to the bar instead.

Gravity bar has an amazing view for the sunset, room was large and comfortable, and the hotel has several options for dining. Sauna and water circuit at spa are also excellent options to relax. Personnel was really kind and attentive (especially Ale, Soufiane, Miguel, Lore, you guys rock!), they took care of accommodating all our requests, and made us feel really welcome and relaxed. Signature level for us traveling as a couple was totally worth it! Kudos to the Butler team, led by Ale, you guys are amazing!! There are two beaches nearby within walking distance, and also the legendary Café del Mar is a 20 min walk away!

Stayed in October 2023