Reviews of Hotel Castellano I 1 stars

Location, nice staff

No air conditioning and uncomfortable beds. Ok for a day staying

Very sweet personnel!

Hard bed

Family own business, everyone is nice and helpful. Location is great, walking distance to the city center and train station.

Good location, very close to the historic area. Staff is helpful and friendly. Breakfast is good, served in the bar located inside the hotel. Value for money.

I've got one of the rooms closest to the bar and the reception area, so a bit noisy during the day but fine at night. The room is a bit dated and not very clean: I've found some potato chips on the floor and several long hairs, even on the towel... Mattresses have given it all, you can feel the springs! Despite the above, given the price tag, I could stay again.

The location was ideal for me. I found the hotel charming and comfortable. Small, family run hotel, where the service was friendly and exceptional.

This is a family hotel and the staff give it a personal touch. I was very pleased with how they found a safe place to store my bicycle as I'm a bicigrino on the Vía de la Plata. Breakfast was good. I felt very welcome.

Towels are changed every other day, but it's not a big issue.

Very kind Sara, the daughter of the owner. Clean. Good location. Near the train station. Walkable distance to historical center. There Is a cafeteria/bar.

It was warm in the corridors, but no heat to the rooms. THE bathroom. Tiny and not comfortable.

Perfectly located for us on the Via de la Plata. Sarah and the other staff were super friendly, helpful and professional. The room had everything that we needed, was well cleaned and the beds comfortable. Good tapas in the evening and breakfast in the morning in the bar. Great value too.

It was super clean, the location was pretty nice

Very good. Couldn't be better. Highly recommend.

Nothing

Close to train station, not far from old city. Friendly staff. Quiet at night. Everything in the room works.

Apparatus is old in the room. The shower door is barely shut after several tries and it will fall open during a shower, so shower quickly. TV is small, may be a 12 inch one, so that when sitting on the bed far end , can't see clearly what on TV. Room 105 is really small, but there are two beds, don't know how to accommodate two person, especially those 200 lbs big Americans.

Breakfast was simple but adequate. Room temperature was comfortable despite cold weather. I felt very comfortable generally.

I struggled sometimes to open the door and get the lights to work with the door key.

Inexpensive, central, basic but more than good enough, easy to find free parking on the streets around the hotel.

Some humidity stains on the bathroom ceiling.

The best thing about the hotel was leaving. I left feeling the place is only good for the devil in hell looking for an alternative should hell ever become full. A number of rooms had a sewage pipe running over the ceiling, and boxed in, so there was this constant flow and sound of sewage water every 30 seconds. It looked like a rough part of the town, and deserted at most times. I was concerned for my safety. I wouldn't describe it as a family friendly hotel as I could hear, as there was no getting away from it, and as the walls are so thin, couples having sex. It's not somewhere I'd be happy to take a child to.

Thoroughly unprofessional, insulting to paying guests, and very disorganised. At one star, it has the lowest rating possible. 1. I fell ill shortly after I arrived, and I didn't leave my room for most of my stay. There was no heating daytime and I was cold so I took the sheets from the neighbouring twin bed in a bid to say warm. The hotel didn't do any cleaning while I was in the room or changed sheets, which was fine. However, as there was no extra expense for them, they wanted €60, 3x€20 per day. I felt a €60 bill for using some extra sheets was too high. Nevertheless, I would have been happy to pay any amount, had I been asked politely but Sara was screaming and demanding I pay. Her manners was highly inflammatory and very unprofessional. As none of my friends could speak Spanish and I was in pain I asked if you had contact details for a doctor. Her response: you are here with friends, get them to help. Don't ask me. I cannot give you drugs. (I wasn't asking for 'drugs') My friend in a twin room had a broken bed that was uncomfortable. So she swapped beds during the night. For this, the hotel also wanted €60, €3x€20. even though it was their bed that was broken. Sara said my friend should have told staff but hardly any of the staff can speak a word of English. It's impractical to expect a female to wonder the corridor of a hotel, during the night to then report an issue to someone who cannot communicate, even basically, in English. Originally my booking was for 5 rooms for 5 people. But after paying, a 6th friend wanted to join us. I spent 4 months with an email history with the hotel trying to pay but it was them who wouldn't accept payment in advance. For visa purposes they wouldn't change the name to add my 6th guest, had border security checked. I wrote about 12 times asking and in the end, I had to contact booking.com to force them to add a 6th person.

Nothing but the location okay.

Overpriced and was not a clean room. No ventilation as windows opened to a dirty courtyard next to the kitchen. The room smelled of old greasy oil from the kitchen bar. Could hear every time someone flushing a toilet from the ceiling pipes in the room.