Reviews of Palacio Gran Vía, a Royal Hideaway Hotel 5 stars
14 Calle Gran Vía de Colón, Granada City Centre, 18010 Granada, Spain
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Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewBreakfast needs some work, very limited options and probably have to have breakfast outside the hotel
Dear Hakam, Thanks for taking the time to share your opinion of your stay at our hotel. We sincerely appreciate your perfect ratings for the comfort experienced, staff service, cleanliness standards, and our central location in the heart of the city. Regarding your breakfast experience, we regret any limitation in options you may have encountered. We will take note of your comments in order to continue to improve. We all hope to welcome you back in the future! Best wishes, Clara Señorans Guest Experience Department
Dear Hakam, Thanks for taking the time to share your opinion of your stay at our hotel. We sincerely appreciate your perfect ratings for the comfort experienced, staff service, cleanliness standards, and our central location in the heart … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect, staff excellent, breakfast good
Because there was no pool on the roof we didn't sit in the sun. Breakfast was good but quite pricey.
Dear David, Thank you for your review. We are glad that you found our location suitable to your needs and that our staff provide you a excellent service. Regarding to your comments about the pool at the rooftop pool and the price of breakfast, we take note of them for future improvements. Best regards, Irene García Guest Experience Manager
Dear David, Thank you for your review. We are glad that you found our location suitable to your needs and that our staff provide you a excellent service. Regarding to your comments about the pool at the rooftop pool and the price of brea… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe fabulous building, lovely furnishings and gracious people
We liked everything
Dear Valerie, Thank you for your positive feedback, we are glad that you enjoyed the stunning views from our rooftop and that you appreciatte our building. We look forward to welcoming you back on a future occasion. Kind regards, Irene García Guest Experience Manager
Dear Valerie, Thank you for your positive feedback, we are glad that you enjoyed the stunning views from our rooftop and that you appreciatte our building. We look forward to welcoming you back on a future occasion. Kind regards, Ir… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff were so helpful and friendly.
Granada very hot in August
Dear Gordon, Thank you so much for your fantastic review and perfect scores! We are delighted to hear that you enjoyed your stay at Palacio Gran Via and found our staff helpful and friendly, that means a lot to us. We look forward to welcoming you back to Granada soon (maybe in a cooler season!) Warm regards, Clara Señorans Guest Experience Department
Dear Gordon, Thank you so much for your fantastic review and perfect scores! We are delighted to hear that you enjoyed your stay at Palacio Gran Via and found our staff helpful and friendly, that means a lot to us. We look forward to welc… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewSuper location, lovely ambiance, very friendly staff, amazing rooftop bar!!!
Nothing
Dear Niall, Thank you for your review, your perfect ratings warm our hearts. We look forward to welcoming you back for another memorable experience. Best wishes, Irene García Guest Experience Manager
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewWonderful hotel in a beautiful city. Staff super helpful, amazing breakfast and lovely room.
Dear Anthony, Thank you for your review! We hope to see you again soon. Best wishes, Irene García Guest Experience Manager
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe location the style the people fantastic service thank you all I will come back to Granada just for this hotel.
Nothing to complain about it was perfect
Dear Joao, Thank you for your lovely words towards our staff. Our guest's satisfaction is our priority, and it is very rewarding when we achieve it. We look forward to welcoming you back for another memorable experience. Best wishes, Irene García Guest Experience Manager
Dear Joao, Thank you for your lovely words towards our staff. Our guest's satisfaction is our priority, and it is very rewarding when we achieve it. We look forward to welcoming you back for another memorable experience. Best wishe… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLoved the pool and spa, rooms were beautiful with excellent showers and toiletries.
Dear Guest, Thank you for taking the time to review your stay. We are thrilled that our wellness area helps you to have an exceptional experience. The entire team look forward to welcoming you back for a future visit. Kind regards, Irene García Guest Experience Manager
Dear Guest, Thank you for taking the time to review your stay. We are thrilled that our wellness area helps you to have an exceptional experience. The entire team look forward to welcoming you back for a future visit. Kind regards, I… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLovely property
Beautiful breakfast and rooftop bar
Dear Dave, Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your stay at Palacio Gran Via. We hope to welcome you back soon and provide an even more exceptional stay. Warm regards, Clara Señorans Guest Experience Department
Dear Dave, Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your stay at Palacio Gran Via. We hope to welcome you back soon and provide an even more exceptional stay. Warm regards, Cla… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBeautiful property, well located. Amazing staff. We cannot wait to return.
Dear Adam, Thank you for your lovely words, we look forward to welcoming you back for another memorable experience. Best wishes, Irene García Guest Experience Manager
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBeautiful room, great location, excellent service
All was great
Dear Pauline, Thank you for your positive feedback. Thank you for your review and for highlighting the great service provided by our staff. We are glad that you had an enjoyable stay and we look forward to welcoming you back on a future occasion. Best regards, Irene García Guest Experience Manager
Dear Pauline, Thank you for your positive feedback. Thank you for your review and for highlighting the great service provided by our staff. We are glad that you had an enjoyable stay and we look forward to welcoming you back on a future… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewStaff super educado e atencioso
Dear Aline, Thank you for the kind words towars our staff, who work very hard to offer the best service, it is very gratifying that our guests appreciate it. Kind regards, Irene García Guest Experience Manager
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewfriendly staff , great location
had a strong parfume which can trigger allergies
Dear Guest, Thank you for your kind words about our team and location, we are happy to know you enjoyed your stay with us. We are sorry to hear the fragrance was too strong. Please note that its use is completely optional and can be removed or adjusted upon request during your stay. Your comfort is very important to us, and we are always do our best to accommodate your preferences. We hope to welcome you again in the future. Warm regards, Clara Señorans Guest Experience Department
Dear Guest, Thank you for your kind words about our team and location, we are happy to know you enjoyed your stay with us. We are sorry to hear the fragrance was too strong. Please note that its use is completely optional and can be rem… Show more
Reviewed: 1 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewFriendly staff, the hotel was clean and comfortable, and the breakfast was delicious.
Dear Emma, Thank you for your kind words and perfect scores! We're delighted you enjoyed the service, comfort, and breakfast. It was a pleasure having you, and we hope to welcome you back soon. Best regards, . Clara Señorans Guest Experience Department
Dear Emma, Thank you for your kind words and perfect scores! We're delighted you enjoyed the service, comfort, and breakfast. It was a pleasure having you, and we hope to welcome you back soon. Best regards, . Clara Señorans … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLocation was excellent fit visiting sights in Grenada The rooftop bar was special with great views of Alhambra and Cathedral The breakfast was wonderful Most of all the service and the staff were exceptional and made the difference
Nothing
Dear Brian, Thank you for your wonderful review! We're delighted that you enjoyed our location, the rooftop views, and our breakfast. We are specially thrilled to know that our team made such a meaningful difference to your stay. It means a lot to us that everything met your expectations, and we hope to welcome you back to Granada soon. Warm regards, Clara Señorans Guest Experience Department
Dear Brian, Thank you for your wonderful review! We're delighted that you enjoyed our location, the rooftop views, and our breakfast. We are specially thrilled to know that our team made such a meaningful difference to your stay. It m… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewLocation great. Staff really friendly and helpful. A lovely quality property
N/A
Dear Ian, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable stay and that our location, staff, and facilities all met your expectations. It means a lot to us that you would return without hesitation , that’s the highest compliment we could receive. We look forward to welcoming you back for another memorable stay soon! Warm regards, Clara Señorans Guest Experience Department
Dear Ian, Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such an enjoyable stay and that our location, staff, and facilities all met your expectations. It means a lot to us that you would return witho… Show more