It’s as curated and 5 star as they come

Stayed in August 2025

Parking issue is not great, and vale is 60€ per night, which is too expensive. You have to park 5-10 mins away and walk. The gym and spa were a bit old, could use a refurb.

Everything was great, the staff, manager, breakfast, location. Would definitely come back!

Stayed in August 2025

Parking and valet situation

Breath taking design indoor and outdoor. 3 different pools. Location was amazing

Stayed in July 2025

The property is ideally located in the center of Ciutadella, with a convenient free parking in proximity to use our car daily around the island. The staff is incredible, with a top notch concierge service. They have a place as well 15 minutes north of the city, with pool, beach access and a chef where we ate a great Paella with fresh farm to table food, Relaxing time outside the city all part of the hotel properties ! Luca was very attentive and kind to give us a great experience.

Stayed in August 2025

Overpriced Breakfast could have more options

Location is great Food is great Nice hotel

Stayed in July 2025

The service was phenomenal - friendly and genuine staff throughout the hotel. The most stunning atmosphere and a unique experience you wouldn’t get anywhere else. You feel like the hotel is all through the city. By far the best hotel I’ve ever been to. Couldn’t recommend this more.

Stayed in July 2025

The Hotel is split in three different buildings. We were sleeping in the one placed the furthest from the main building (where the restaurant and bar is). This sometime made us think that we were rather in a luxurious Airbnb than an Hotel as we had limited opportunities to interact with the personnel. Not a deal breaker, but certainly something to consider when booking for the ones who like chatting with the concierge and staff.

Hotel is very well positioned in the city which facilitate your trips around Ciutadella (lots of nice restaurants and bar nearby). The room was very good (bedding and bathroom were excellent). Nice terrasse in the main building where you can take your breakfast where the staff felt a bit hesitating / junior in some occasion.

Stayed in July 2025

The breakfast was very slow, staff need to be reorganised and the buffet kept running out of food.

We loved the buildings and ambience of the hotel. It has such style and beautiful gardens. The hotel is well situated for everything.

Stayed in June 2025

Noise from late night revellers!

Location. And staff knowledge

Stayed in June 2025

I would maybe recommend to improve breakfast dishes from the morning breakfast menu, they are kind of very average, like without any thought. I mean they are ok, but I know that scrambled eggs might be much more delicious. They are fine but made without any idea. This was my feeling.

Probably one of the best hotels I have stayed in so far. Classy, elegant, stylish, every corner is a picture for the magazine. Concierge Ignacio helped me every day with the activities which met exactly my needs, therefore every day was a pure joy! I also really appreciate Luca with the attention and my best time in the country club, which is also a gem for those who want to get away from from the town (I tried kayaking and that was superb). And I liked a lot that Maite the GM approached all guests every morning during the breakfast to ask for their feedback. I have never seen this before and I wish all GMs did that, as this is the only way to really know your guest and learn how to improve.

Stayed in June 2025

Beautiful historic hotel with elegant interiors and a contemporary twist. We had a large room with a view of the pool. Very comfortable bed, huge en-suite wet room with fluffy robes and luxurious toiletries . We enjoyed an hour of pampering in the unforgettable spa, set in an underground grotto, followed by a superb dinner. We left less than 24 hours later feeling wonderfully restored. Thanks to Maite and the team for a fabulous stay. We will return!

Stayed in May 2025

It was practically perfect.

This is the kind of hotel where White Lotus: Menorca would be filmed. Staff are extremely professional and attentive. Probably the nicest place we’ve ever stayed, I’d 100% recommend it to anybody.

Stayed in June 2025

Nothing !

Beautiful property

Stayed in May 2025

It would be great if the breakfast menu became more varied and the quality of the dishes improved.

This hotel has beautiful architecture and a fantastic location. We had a room with a stunning view of the temple. The staff were absolutely wonderful - very friendly and welcoming. I’ll definitely come back again!

Stayed in May 2025

Very beautiful property, loved our stay, wish we stayed longer.

Stayed in May 2025

Comprehensive range of produce for breakfast. Staff very accommodating and friendly. Beautiful decor. Lovely outdoor location for meals with provision for alternative if rainy/cooler weather. Lovely personal touches for special occasions. Beautiful warm pool. Bedrooms quiet with a secluded feeling.

Stayed in May 2025

Nothing

I never write reviews but I felt I had to for this as the staff really were exceptional! The palace was beautiful with five pools in total varying in size. I would recommend having a massage I had the hot stone and it was one of my best massages make sure you like firm pressure though. Book the cave spa at the hotel you can use this as guests for up to an hour a day if it’s hot you will want to be there! Location was amazing literally you are in the town so if you want the local nightlife it’s on your doorstep. The town is Lovely and clean lots going on and of course there’s the port where you can easily book a boat for a day trip. We will be back! Excellent all round and I haven’t even mentioned the food…. What a lovely surprise that was so good we had dinner at the hotel three of the five nights we were there!

Stayed in May 2025

AMAZING hotel. Staff (especially concierges) were wonderfully helpful and friendly, always happy to answer any questions. Breakfast was delicious with many options and great coffee in the beautiful garden. Solo room had spacious bathroom and closet, and access to the second "palace" was serene and beautiful. Private yoga lesson below the cathedral was a highlight.

Stayed in April 2025

Great setting and surroundings. Breakfast was amazing. Staff incredibly friendly and helpful

Stayed in April 2025

Everything was as we wanted it.

Immaculate room, excellent and friendly service. The breakfast was a perfect way to start the day. The indoor pool was enthusiastically utilised by the children and the sauna/steam room by my husband and I.

Stayed in April 2025

would be nice to get your own tea and coffee/orange juice? would free up the very friendly and helpfull staff to do other things.

great breakfast; well served

Stayed in October 2024

Very, very little to find fault

Beautiful property, staff were all fantastic, from the moment we checked in they all wanted to make our stay as enjoyable for us a possible….the cocktails in the library last thing amazing also breakfast lovely

Stayed in October 2024

It has beautiful gardens. The interior is stunning and the staff are fabulous.

Stayed in October 2024

Beautiful space

Stayed in September 2024