Reviews of Barceló Ourense 4 stars
Curros Enríquez nº1, 32003 Ourense, Spain
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation
The hotel ignored my request for a double mattress and kept me waiting at check-in while they tried to improvise a “solution” just to please me. The fact remains that a 4-star hotel failed to meet the needs of a customer paying €132 per night.” While the room is aesthetically pleasing, it is filled with low-quality drawers, fixtures, and light switches that make it look tacky and impractical. For example, there’s a see-through mini fridge, yet no space to place your luggage!
Dear Edmundo, First of all we would like to apologise for not answering to your double bed last request before arrival. Due to the chaos caused by the fires in Ourense and nearby places, with cancelled trains, closed roads & highways, reservations cancelled, arriving guests with no reservation and last minute reservatinos of people who could not go back to their places, our front office team has been (and still is) overloaded. Regarding the bed request, unfortunatelly do not have the possibility of adding a topper to the twin bed. We offer another 6 types of rooms, all of them with a double king size bed, and the Superior type you chose is the only one with twin beds. Beside of this, our mattresses have a medium-soft hardness which makes them extremely comfortable and adding extra"layers" would decrease its comfort, so this is another reason why do not offer toppers as other hotels do. And you are totally righ... the room looks modern and cozy, but it is far from practical and we have to do magic to manage the owner&designer's vision over some rational concepts. Hope we can welcome you again in a different ocassion and provide you a much better experience in one of our double bedded rooms. With warm regards from Ourense, The Management
Dear Edmundo, First of all we would like to apologise for not answering to your double bed last request before arrival. Due to the chaos caused by the fires in Ourense and nearby places, with cancelled trains, closed roads & highways, r… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewRoom very comfortable and spacious, great view; wifi was perfect, air conditioning good! Really good value for money and comfortable; breakfast was also great.
Thank-you so much Rebeca for choosing our Barceló Ourense Hotel for your recent stay and for sharing your possitive opinion with us. We are happy to know all run so good at the hotel and our staff was so pleasant with you. Hope we can welcome you again soon for an extra experience. With warm regards from Ourense, The Management
Thank-you so much Rebeca for choosing our Barceló Ourense Hotel for your recent stay and for sharing your possitive opinion with us. We are happy to know all run so good at the hotel and our staff was so pleasant with you. Hope we can welco… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLocation was great, parking was provided for inside the hotel building and rooms were clean
Very limited space for our clothes and suitcases and only 1 hook available for the towels. No milk was provided for on our tea and coffee trays and coffee satchet was not replenished after the first day. We were offered 2 different prices for breakfast if we were to book in advance. I thought this unfair as we would be consuming the same dish whether we reserved.
Dear Mr. Zammit, Thansk for choosing us and for sharing your concerns after your recent stay at Barceló Ourense Hotel. We are happy to know about the great location and cleaning or for the parking availability but, please, accept our apologies for the mistakes for the tea&coffee replenishment or for the breakfast offer upon arrival as part of our efforts for upselling and providing more services for our guests. Hope we can welcome you again soon for a better experience, maybe with a little bit less hot in the city. Warm regards from Ourense, The Management
Dear Mr. Zammit, Thansk for choosing us and for sharing your concerns after your recent stay at Barceló Ourense Hotel. We are happy to know about the great location and cleaning or for the parking availability but, please, accept our apolog… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThis hotel offers excellent value for money, especially given its prime central location in Ourense, making it ideal for exploring the city. The rooms are spacious, and cleanliness is a standout—everything was impeccably maintained. The breakfast was a highlight, with a wide and tasty selection of items to start the day right!
The service staff could significantly improve. Their unfriendly demeanor detracted from an otherwise pleasant stay—a bit more warmth or professionalism would elevate the experience.
Dear Sibonile, Thank you so much for choosing us and for sharing such an interesting comments our of your recent visit. We are happy to know about how great was the accomodation experience thanks to our location, cleanliness or our buffet breakfast. We so sorry for the lack of service and kindness from our team and, despite it is an isolated interval, we are already working with our team to achieve our quality goals as our regular level uses to be very high. As a resume, please accept our apologies for the lack of empathy and be sure we will improve our service inmediately so hope we can welcome you again soon and demonstrate our committment with our guests and the quality expected in our brand. With our warmest regards from Ourense, The Management
Dear Sibonile, Thank you so much for choosing us and for sharing such an interesting comments our of your recent visit. We are happy to know about how great was the accomodation experience thanks to our location, cleanliness or our buffet b… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewHelpful concierge. Also helped us leave bags after checkout.
Breakfast was expensive, but excellent.
Dear Anna, Thanks so much for your nice review of our Barceló Ourense Hotel. We are happy to know all was so positive and that our attentive staff was so helpful. Hope we can welcome you again soon for a new great experience. With warm regards, The Management
Dear Anna, Thanks so much for your nice review of our Barceló Ourense Hotel. We are happy to know all was so positive and that our attentive staff was so helpful. Hope we can welcome you again soon for a new great experience. With warm rega… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewCENTRAL LOCATION WAS GOOD AND PARKING SUFFICIENT ALTHOUGH SMALL SPACES. BREAKFAST ROOM AND SELECTION ONLY FAIR.
STAFF WERE NOT FRIENDLY BUT EFFICIENT. NO BAR NOR RESTAURANT AVAILABLE.
Dear Kenneth, Thanks for choosing us and for sharing your concerns after your recent stay in Ourense. Sorry to read we did not reach your expectations and our staff was not as friendly as we would like to (despite our efforts to provide a superb and attentive service). We do not have a restaurant at this hotel, except the buffet breakfast, and never anounced it as there are excellent options nearby and we do not have the adequate facilities to equal the high local level. Our apologies if somehow we created a wrong expectation. Our lobby-bar is open all day long, despite part of the time our bartender/waiter attends on demand as, unfortunatelly for us, most of our guests prefer the coffee-shop at the terrace which belongs to a different operator. As a resume, sorry for not reaching other Barceló Hotels level and we wil do our best to improve our current services. Hope your next visit is more positive. Kind regards from Ourense, The Management
Dear Kenneth, Thanks for choosing us and for sharing your concerns after your recent stay in Ourense. Sorry to read we did not reach your expectations and our staff was not as friendly as we would like to (despite our efforts to provide a s… Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewSize and location of the room which I selected specifically. Great view from the eight floor looking down at a park and main pedestrian mall. Convenient location for the shopping street and walking distance to old centre.
The hotel is on a corner in the city, a bit difficult or find and park while checking in. The phone in the room didn’t work, we had to go down 8 floors to reception to.make contact. There was no mik in the room and only 1 English Breakfast type tea bag for2. This was a superior room. There was no hair dryer, though when I reported it to the front desk it was quickly replaced along with the tea. They say “ our people don’t drink that tea, they drink coffee and herbal type tea.” This hotel has an international clientele, not good enough! The unusual bathroom design with a glass vanity backing providing see through to and from the bedroom. The parking under the hotel was narrow and difficult to manoeuvre the car around a series of yellow concrete columns.
Dear Roger, Thanks so much for your valuable opinion and sincere comments out of our Barceló Ourense Hotel. We feel happy to know about the great location and room choice and we apologize for the unfortunate comment of our front office in regards the tea selection. We totally agree with you and we must have a proper selection of teas, as well as milk and coffee. After the black out happened on the 28th april, we experience several failures in different areas of our operation. One of them was the telephone line on the 8th and 6th floors due to a damaged spedific switch which had to be replaced. Once again we apologized for not being able to solve it before your arrival. Hope we can welcome you again for a better experience and we can show you some improvements. Thank you again and warm regards from Ourense, The Management
Dear Roger, Thanks so much for your valuable opinion and sincere comments out of our Barceló Ourense Hotel. We feel happy to know about the great location and room choice and we apologize for the unfortunate comment of our front office in r… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewNice hotel very well located
All was good
Thanks so much Sergio. Hope we can welcome you again soon for another great experience. With warm regards from Ourense, The Management
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewModern, well appointed, good location.
Price for accommodations was high
Thanks so much Sarah! We are happy to know all was so possitive and hope to welcome you again soon. With warm regards from Ourense, The Management
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewDespite its comfort and staff problems, the location was very good. There is a (payed) parking nearby and a café that serves breakfast right in front of the hotel. It is also very close to the city center. The interior of the hotel seems to have been improved in the last few years.
The room was too hot! Air conditioning was operating, but could not bring the room to a decent temperature. Had a lot of difficulty sleeping due to that. Also, staff insisted on cleaning the room despite the "do not disturb" board at the door, arguing with us that they had to clean it while we left the room.
Dear Rafael, Thanks for choosing us and for your review which allows us to identify some improvement areas. We apologize for the heating problem in you room as we have independent control which can be modified and adjusted to each guest needs at any time but we don't have any request from your side registered during your stay. For sure with a brief comunication to our front office team we would have solved this issue. Our apologies too in regards our room attendant who, as she explained us, thought you were already leaving the hotel when tried to clean the room as there was a single night stay in her cleaning report and didn't realize you were going for breakfast. Whatever was her misunderstanding, we have warned all our team about our excelence in guest service and proactive attitude, so it should never happened this type of situation. Hope we can welcome you again for another occasion and provide you the expected service. With warm regards from Ourense, The Management
Dear Rafael, Thanks for choosing us and for your review which allows us to identify some improvement areas. We apologize for the heating problem in you room as we have independent control which can be modified and adjusted to each guest nee… Show more